Anup Kumar Jaiswal

Highly skilled in Supply planning, Invoicing, Workforce planning and resource management within fast-paced environment. Developed expertise in Capacity planning, Forecasting, Invoicing, data analysis, scheduling, and optimizing workforce efficiency. Seeking to leverage transferrable skills in new field to drive impactful organizational improvements. Track record of effective communication and problem-solving, ensuring operational efficiency and team cohesion.

• 15 Years of overall work experience in service industry, with 12 years in Workforce management with different Operations.
• Has excellent interpersonal and communications skills with abilities to handle Stakeholders management.
• Proficient in managing & leading teams for running successful process operations and experience of developing procedures, service standards for business excellence and meeting Service level Agreement and Offering - SLA and SLO.
• Implemented Lean and Six Sigma ideas with extensive scope of responsibility, proven success, and track record of delivering finest results in high-growth environments through initiatives that exceeded operational performance targets that yielded quantifiable outcomes.
• Improvement in operations.
• Cost reductions through improved system and process performance.
• Productivity and Revenue Growth with Optimization of resource.
• Possess excellent interpersonal, communication & organizational skills with proven abilities in client engagement & effective crisis management.
• Strong analytical skills with capability to analyze & present information in multiple views.
• Building strong relationship with both external and internal stakeholders to identify and communicate business performance, status, potential risks, and goal achievement.

• Tableau
• Power BI
• EWFM Aspect
• IEX - Internet Exchange
• Verint Impact 360
• Avaya CMS
• Google Suite
• Microsoft Office 365