ANUP KUMAR JANA

• Team Leadership: Leading a team of 20 members, including technology business analysts, and analytics consultants.
• KPI Presentation: Presenting management-level people's KPIs with insights, patterns, trends, and recommended actions, in collaboration with core HR community members. I participated in business management and CFO meetings.
• Standardized Methodology: Developed a standardized methodology for measuring KPIs across departments, ensuring consistent performance tracking and evaluation metrics.
• In-Depth Analysis: Conducting in-depth analyses to uncover actionable insights through data cleansing, exploratory data analysis, root cause analysis, and identifying key focus areas to guide measurable actions.
• Data Translation: Expert in translating data into actionable insights and compelling narratives, providing detailed analyses of business trends and opportunities to executive leadership, influencing strategic decisions, and driving company growth.
• Cost-Saving Analysis: Identified cost-saving opportunities through comprehensive financial data analysis, leading to reduced operational expenses.
• Machine Learning Implementation: Implemented machine learning algorithms to predict employee attrition risk, analyze sentiment, optimize budgets, summarize survey feedback, and forecast attrition trends. Designed an in-house Workforce Planning Forecast tool to project future workforce headcount with what-if analysis.
• Reporting Automation: Automated reporting processes using visualization tools like Tableau and Power BI, enhancing efficiency, and providing real-time insights to stakeholders. Designed custom dashboards and interfaces tailored to customer needs and priorities for optimal performance.
• Tool Implementation: Identified and implemented tools to support HR functions, improving efficiency and productivity within the HR community, conducting gap analysis, and measuring ROI. Currently evaluating the best technology for People Analytics products, and upgrading ServiceNow, SuccessFactors, Tableau, and Qualtrics tools to better support the HR Transformation program.
• Strategic Planning: Driving the strategy to move from workforce planning to skill-based planning, incorporating Skills Analytics from the Eightfold system.

Lead Business Analyst, Data Analyst, BI Solutions, Process Automation Expert in the Human Resources Domain.

• Team Management: Managing a team of 10 members, including technology business analysts, and analytics consultants.
• Data Insights: Specialized in delivering actionable insights and compelling narratives through data.
• Process Automation: Implemented process automations using Python and advanced Excel (VBA and Power Query), significantly reducing manual effort.
• Productivity Enhancement: Proficient in identifying automation opportunities to enhance productivity, streamline processes, and reduce costs.
• Dashboard Creation: Skilled in creating Tableau and Power BI dashboards, with Python integration to automate data gathering and preparation.
• Data Analysis: Experienced in analyzing and discovering actionable insights through data cleansing, exploratory data analysis, root cause analysis, identifying focus areas, and providing direction for measurable actions.
• Technical Expertise: Well-versed in data modeling, data visualizations, predictive analytics, and operational dashboards.

Managing the release and quality of delivery for AT&T legacy applications.

• Team Oversight: Overseeing the managed services team (Amdocs, Onshore, and TechM).
• Risk Management: Raising any potential risks or issues to management.
• Timely Deliverables: Ensuring all deliverables are completed on time, and that SLAs/KPIs are met, maintaining targets and thresholds.
• Quality Tracking: Tracking the Vendor Quality Index for AT&T legacy applications to ensure that metric targets are achieved.
• Improvement Initiatives: Leading learning and improvement initiatives in cases of metric breaches to meet the targets.
• Quality and Process Implementation: Serving as a Quality and Process Implementation Expert for the Delivery and Managed Services of the AT&T account.
• Process Governance: Defining, implementing, and governing processes effectively.
• Audit Framework: Developing and maintaining an audit framework while ensuring continuous collaboration with customers and vendors.
• Performance Monitoring: Monitoring and tracking KPIs and SLAs, and implementing improvement plans as necessary to maintain performance standards.

Prime SI Quality Management for Vodafone's Transformation Programs.

• Methodology Implementation: Implemented the Prime SI Quality Management methodology for Vodafone's Prime SI transformation programs in the Netherlands and Ireland.
• Deployment and Migration: Played a key role in deployment and migration activities across various phases/tranches, supporting 10 Unify release deployments.
• Technical Command Centre: I actively participated as a member of the Technical Command Centre during deployment weekends.
• Infrastructure Readiness: Ensured that infrastructure and readiness were in place before each deployment and migration weekend.
• Vendor Audits: Initiated audits for both external and internal vendors of Vodafone Netherlands Prime SI, focusing on development processes.
• Audit Reporting: Presented audit findings and analysis to relevant teams and customers, providing actionable insights.
• Similar Responsibilities: Performed similar responsibilities for the Vodafone Ireland Prime SI program.

• Lead Developer for Publishing Applications in the Advertising and Media Division, supporting R.H. Donnelley account
• Project Oversight: Led key publishing applications, overseeing the collection of requirements, impact analysis, requirement estimation, design, planning, allocation, and project delivery.
• Team Management: Managed team activities, including design, coding, testing, defect resolution, UAT support, production support, and data conversion from legacy systems to Oracle databases.
• Progress Monitoring: Monitored and controlled project progress and quality, ensuring alignment with objectives and timelines.
• Mentorship: I mentored subject matter experts, supporting their professional growth.
• Application Responsibility: Held responsibility for publishing module applications, developing, and delivering software that served over 100 million customers in the Advertising and Media domain.
• System Development: Played a key role in the development, implementation, and stabilization of the iGen system to support the merger of R.H. Donnelley Corp and Dex Media Inc in the U.S.
• Change Management: Oversaw the development and delivery of new Change Requests, maintained the current system, and contributed to all phases of the SDLC.