ANUP LUIZ
Kochi
Summary
Dynamic travel professional with extensive expertise at Globx Travel Solutions, specializing in tour logistics and client relations.
Overview
19
19
years of professional experience
Work History
Assistant tour manager operations
Globx Travel Solutions Pvt.Ltd.
COCHIN
09.2023 - Current
- Coordinated travel itineraries for diverse client groups across multiple destinations.
- Managed fit inquiries and corporate hotel bookings to maximize client satisfaction.
- Handled incentive group arrangements, ensuring seamless execution of events.
- Organized transportation logistics for tour groups, enhancing overall operational efficiency.
- Trained new staff on company policies and customer service standards.
- Assisted in managing tour logistics and vendor relationships effectively.
Senior Tour Consultant
Kerala Tour mart India Pvt Ltd
06.2023 - 08.2023
- Responsible for handling enquiries generated through social media platforms for Asia and Africa only
Team Leader Leisure operations
The Great India Tour Company
04.2018 - 06.2023
- Responsible for handling the company Directors’ clientele including groups and FITS.
- Part of the team responsible for Companys Marketing activities including social media outreaches.
- Part of the Outbound operations team focused on FITS, groups.
- Overall responsibility of ensuring smooth tour operations
- Generating sales enquiries.
- Full-Time Employment
Senior Executive Leisure
The Great India Tour Company
04.2017 - 04.2018
- Responsible for tour operations for the GITC cochin office
- Assisting the sales team in bringing new clients for the company and ensuring client satisfaction.
- Full-Time Employment
Executive Leisure Sales
The Great India Tour Company
04.2016 - 04.2017
- Responsible for tour operations for the GITC cochin office
- Assisting the sales team in bringing new clients for the company and ensuring client satisfaction.
- Full-Time Employment
Customer Relationship Executive
Vamour Destinations (Gold Circle Partner, Thomas Cook)
12.2013 - 02.2016
- Created and sold personalized holidays for the company’s clientele
- Sold the company’s group departure packages
- Full-Time Employment
International Holiday Consultant
MakeMyTrip.com
Gurgaon
11.2009 - 08.2010
- Company Overview: Gurgaon, Haryana
- Sold the company’s group departure packages.
- Created customized sale packages as per client requirements.
- Gurgaon, Haryana
- Full-Time Employment
Client Servicing Assistant
141 Sercon (Advantage Travel)
New Delhi
05.2009 - 05.2009
- Company Overview: New Delhi
- Assisted Client Servicing Manager by editing content on the website for the client.
- Assisted with quality control management for the client.
- New Delhi
- Internship
Assistant Travel Coordinator
Far Horizon Tours Pvt Ltd
Faridabad
07.2007 - 07.2007
- Company Overview: Faridabad, Haryana
- Assisted Travel Coordinator with making travel (airline, train) and hotel arrangements for customers participating in an annual event.
- Created itineraries for customers on cultural tours of Nepal.
- Faridabad, Haryana
- Internship
Tele Booking Agent
Balmer Lawrie & Co. Ltd.
New Delhi
06.2006 - 06.2006
- Company Overview: New Delhi
- Assisted customer in obtaining desired airline arrangements by liaising with the booking department.
- New Delhi
- Internship
Education
Masters in Tourism Administration -
Amity Institute of Travel and Tourism
Noida, U.P.12.2010
Bachelor of Arts - Tourism Administration
Amity Institute of Travel and Tourism
Noida, U.P.12.2008
Skills
- Tour logistics
- Itinerary planning
- Travel coordination
- Vendor management
- Client relations
- Customer relationship management
- Effective communication
- Transportation coordination
- Accommodation booking
- Itinerary development
Accomplishments
- Top Performer, Award two years in a row - Best GCP Sales Executive Karnataka 2014 and 2015
- Runner-Up Team, Member of Team HSR Layout which won ‘Runner-Up Team’ award for Best GCP Sales Karnataka 2015
References
Available on request
Personal Information
Date of Birth: 10/11/86
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Assistant tour manager operations
Globx Travel Solutions Pvt.Ltd.
09.2023 - Current
Senior Tour Consultant
Kerala Tour mart India Pvt Ltd
06.2023 - 08.2023
Team Leader Leisure operations
The Great India Tour Company
04.2018 - 06.2023
Senior Executive Leisure
The Great India Tour Company
04.2017 - 04.2018
Executive Leisure Sales
The Great India Tour Company
04.2016 - 04.2017
Customer Relationship Executive
Vamour Destinations (Gold Circle Partner, Thomas Cook)
12.2013 - 02.2016
International Holiday Consultant
MakeMyTrip.com
11.2009 - 08.2010
Client Servicing Assistant
141 Sercon (Advantage Travel)
05.2009 - 05.2009
Assistant Travel Coordinator
Far Horizon Tours Pvt Ltd
07.2007 - 07.2007
Tele Booking Agent
Balmer Lawrie & Co. Ltd.
06.2006 - 06.2006
Masters in Tourism Administration -
Amity Institute of Travel and Tourism
Bachelor of Arts - Tourism Administration
Amity Institute of Travel and Tourism