Anup More

Responsible for managing end-to-end service delivery and operations for the Teamcenter PLM environment, ensuring system stability, performance, and compliance. Oversees the vendor team performing daily support and administration activities, ensuring services are delivered in line with SLAs and business expectations.

Key Responsibilities

🔹 Service Delivery Management

Oversee day-to-day support and administrative operations of the Teamcenter PLM environment.

Ensure incidents, service requests, problems, and changes are handled as per ITIL best practices.

Monitor and ensure adherence to SLAs, KPIs, and uptime targets.

Manage and review system health, performance, and service continuity.


🔹 Vendor Team Governance

Act as the primary point of contact between internal stakeholders and the vendor team.

Track and report on ticket resolution rates, backlog, and compliance metrics.

Handle escalations, ensuring timely resolution of critical or high-impact issues.

Drive continuous improvement in vendor processes and delivery quality.


🔹 Stakeholder & Communication Management

Coordinate with business users, infrastructure, and application teams for issue resolution and enhancements.

Communicate service performance, risks, and improvement plans to management.

Ensure service-related documentation, SOPs, and knowledge base articles are updated and accessible.


🔹 Governance, Planning & Improvement

Support audit, compliance, and change management requirements.

Identify and drive initiatives for automation, efficiency, and process optimization.

Participate in capacity planning, upgrades, and roadmap discussions for Teamcenter.

Ensure vendor adherence to security and data protection policies.

• Good experience of leading the team and taking responsibility of successful delivery of Project.

• Responsible for Teamcenter Deployment, outage and server maintenance.

• Worked closely with end users and business team to understand business goal.

• Implemented Jenkins CICD process.

• Creating BOM on user requirement.

• Implemented shell script to monitor Teamcenter services.

• Teamcenter-CATIA integration.

• Handling P1, P2 incidents related to Teamcenter

• Task Assignment and Coordination: Assign tasks and responsibilities to the vendor team members based on their skills and expertise. Coordinate their activities with internal team members and stakeholders to ensure alignment with project priorities and timelines.

• Issue Management: Manage the resolution of escalated issues and incidents related to the PLM Teamcenter. Coordinate with the vendor team to prioritize and address issues promptly, minimize downtime, and maintain system reliability and availability.

• Resource Management: Allocate resources effectively within the Teamcenter support team, including assigning tasks, managing workload distribution, and providing support and guidance to team members to ensure timely and high-quality deliverables.

• Knowledge Management: Establish and maintain a knowledge management system for documenting and sharing technical expertise, best practices, and lessons learned within the Teamcenter support team and across the organization

• Handling any P1, P2 tickets, Outages, Deployments, Patching activities, Server Maintenance, Weekly maintenance activities.

• Configured alerts and Dashboards in Nagios for Effective Monitoring. • Configured Regional cache servers to improve file retrieval performance. • Utility development using ITK to fetch data from Teamcenter.

• Understanding the customer requirement for Teamcenter implementation.

• Identify and reconcile errors in client data to ensure accurate business requirements.

• Draft and maintain business requirements and align them with functional and technical requirements.

• UAT testing, Smoke testing, Regression testing etc

• Facilitate monthly meetings with clients to document requirements and explore potential solutions.

• Teamcenter Installation and patching of Teamcenter. • Communicate client’s business requirements by constructing easy-to-understand data and process models.

• Experience in processing Incidents/Tasks raised by user and given solution within time.

• Experience in resolving issue related to Teamcenter login, installations, workflows, organization, My Teamcenter, Structure Manager, MPP and Access Manager.

• AWC installation, Customization, Object indexing configuration and AWC stylesheet.

• Experience in identifying PLM Teamcenter data quality issues & perform the cleansing.

• Teamcenter upgrade activities that include pre-activities and post-activities.

• Teamcenter deployment of various modules BMIDE, Stylesheet, Query Builder, Workflow Viewer/Designer, Access Manager and many more.

• Teamcenter Management Console configuration for Server Manager and Web tier monitoring.

• AWC installation and Customization, Object indexing configuration. • Teamcenter/AWC with NX integration.

• NX installation and NX Upgrade (NX8.5 to NX10 and NX10 to NX11)