Anup Nair
Operations Manager - Quality Assurance
Mumbai,MH
Summary
Performance-oriented and dedicated to maintaining agility, responsiveness and efficiency in operations. Successful history bringing in top-notch staff, improving operational strategies and boosting team performance. Articulate and encouraging leader with decisive nature and forward-thinking approach.
Overview
2
2
Certifications
14
14
years of professional experience
Work History
Operations Manager- Quality Assurance
eClinicalWorks India Pvt. Ltd.
Mumbai, Maharashtra
11.2014 - Current
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
- Supported leadership in reviewing, identifying and prioritizing strategic initiatives.
- Established clear management goals and devised systems to track results for effective decision making.
- Hired and managed 112 employees to maximize productivity while training staff on best practices and protocols.
- Established and tracked quality department goals and objectives.
- Determined quality department standards, practices and procedures.(ISO 62304 & ISO 13485)
- Created and achieved product quality objectives and met product specifications.
- Applied excellent Test planning and monitoring strategies (ISO 29119).
- Applied excellent drive through the product to establish the Risk Register leading to RISK Base testing approach.( Requirement TMMI 2.2 , 2.3 2.4)
- Extensive drive to build a sustainable Risk Register for better test strategy.
- Determined internal quality audit requirement and reporting.
Team Lead - Technical Support
eClinicalWorks India Pvt. Ltd.
Mumbai, Maharastra
11.2009 - 11.2014
- Cultivated productive and safe atmosphere while supervising team of 48 employees working in 3 Area's ( Technical Support , Subject Matter Experts & Customer Satisfaction).
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Established well outlined process documentation.
- Established well defined review system in accordance with the process.
- Applied excellent Training strategies with Skill set Metric activities.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Planned production schedules for Daily , Weekly and monthly basis, taking employee production rates, company needs and other predictable changes into account.
- Identification and planning of resource hiring.
- Established process for hiring through Internal or external sourcing.
- Established process for New hire training programs(On the Job Training)
- Excellent reporting for the senior management with team Daily, weekly and monthly productivity, Quality and customer feedback.
Technical Support Specialist
eClinicalWorks India Pvt. Ltd.
Mumbai, Maharastra
05.2007 - 10.2009
- Technical Support for all the issues reported by the client.
- Providing clients with a fix as well provide other way to access the required data.
- Excellent troubleshooting skills on Database (MySql and MSSQL)
- Excellent and proven trouble shooting with Mysql DB replication systems.
- Excellent ability to understand the urgency of a technical issue and fasten the resolution steps.
- Applied and proven knowledge to solve Critical system down issue .
- Excellent ability to work with multidisciplinary team.
Education
Bachelor of Computer Applications - Computer Science
St.Vincent Pallotti College
RaipurSkills
Sound decision-making abilities
undefinedCertification
[CTFL], [ISTQB] - [Dec 2020]
Timeline
Operations Manager- Quality Assurance
eClinicalWorks India Pvt. Ltd.
11.2014 - Current
Team Lead - Technical Support
eClinicalWorks India Pvt. Ltd.
11.2009 - 11.2014
Technical Support Specialist
eClinicalWorks India Pvt. Ltd.
05.2007 - 10.2009
Bachelor of Computer Applications - Computer Science
St.Vincent Pallotti College
[CTFL], [ISTQB] - [Dec 2020]
[Lean Six Sigma-Green Belt], [Statstaff] - [July 2020]
Similar Profiles
Yashwant VarmaYashwant Varma
Senior DevOps Engineer at EClinicalWorks India Pvt LtdSenior DevOps Engineer at EClinicalWorks India Pvt Ltd
Sridhar SSridhar S
Manager at eClinicalWorks India Pvt LtdManager at eClinicalWorks India Pvt Ltd
Sapna DixitSapna Dixit
Technical Analyst at eClinicalworks India Pvt. Ltd.Technical Analyst at eClinicalworks India Pvt. Ltd.