Anup Pawar

• Followed ITIL V4 process during the project time

to provide release.

• Co-ordination on major, minor, emergency releases and hotfix/breakfix.
• Using ServiceNow as a ticketing tool for creating tickets, getting approvals from various
  teams and updating the same in ServiceNow and closing it once release is done.
• Coordinating with multiple teams during the release.
• Strong at communication with stakeholders over call, chat and email.
• Handling multiple releases parallely.
• Participation in deployment planning, checklist creation for various environments.
• Co-ordinating migration releases.
• Strong knowledge on release life cycle.
• Strong knowledge on SDLC
• Extensive experience in production support and maintenance.
• Troubleshooting the issue in case of application failure in Prod, documenting the same for future references.
• Performing daily build & deployments for various applications on non prod environments.
• Active coordination with Development & Testing teams to reach release milestones.
• Communicating with client regarding the impact of issues and resolving within SLA.
• Meeting SLA’s as defined by the customer in resolving the issues with priority.
• Managing known errors/ issues in a consistent manner.
• Creation of reports, queries & filters for the events that are generated based on deployment, release & priority of the events.
• Working in shifts to support the releases.