Anup Radhakrishna

Collection Oversight. Cash Processing Management.

• Managed collection operations for high-value clients, guaranteeing prompt follow-ups and resolution of accounts overdue by 60+ days, implementing suitable credit hold placements.
• Oversaw 23-member team (including 2 supervisors), executing regular performance appraisals, mentoring, and skill-gap training to enhance collection efficiency.
• Evaluated and authorized write-off packages, guaranteeing comprehensive recovery efforts prior to closure.
• Delivered daily and weekly ageing reports on overdue accounts (75+ days) to senior management, ensuring leadership maintained visibility on collection risks.
• Executed root cause analysis to identify collection bottlenecks and initiated corrective actions via structured team meetings and stakeholder coordination.
• Developed and monitored trackers for untouched accounts and credit resolutions, enhancing follow-up strategies and promoting accountability.
• Conducted weekly meetings with Sales, Invoicing, and Collections stakeholders to accelerate issue resolution and synchronise on collection goals.
• Facilitated team members in managing escalated or complex accounts, delivering managerial guidance to guarantee timely closure and client satisfaction.
• Managed comprehensive daily cash application processes, guaranteeing prompt and precise posting of incoming payments while ensuring alignment with customer accounts.
• Directed transition of chemicals and trading cash application processes, guaranteeing seamless shift to HCL operations with zero disruption.
• Minimised unapplied cash from £235M to £90M within 11 months through strengthened collaboration with Banking, Invoicing, and Customer Service teams and refined reconciliation practices.
• Consolidated and disseminated weekly unapplied payments reports for OTC leadership and line-level managers to deliver real-time process visibility.
• Oversaw bounced payments, facilitating swift investigation and resolution by the team while upholding robust financial controls.
• Engaged in User Acceptance Testing (UAT) for HRC system, validating process alignment and confirming operational readiness post-deployment.
• Consistently monitored and evaluated Net Zero opportunities, sanctioned non-cash transactions, and ensured manual packages met compliance standards.
• Executed BOT monitoring to analyses automation performance, identified exceptions, and initiated corrective actions to ensure system accuracy and efficiency.
• Facilitated regular team briefings to convey process updates and conducted refresher training sessions to enhance policy adherence and upskill resources.

• Transition & Stabilization Leadership:
  Spearheaded the seamless transition of O2C processes from implementation to business-as-usual, ensuring continuity, compliance, and minimal disruption.
  Defined stabilization frameworks and monitored performance metrics to ensure timely delivery and process maturity post-go-live.
• Order Management & Administration:
  Ensured timely execution of daily sales orders, driving seamless fulfillment and elevating customer satisfaction metrics.
  Reviewed and approved order release requests per Authorization to Contract (ATC) protocols, ensuring alignment with credit and control policies.
  Partnered with the Credit Management team for efficient order releases, especially during high-volume and quarter-end scenarios.
  Guided team members through complex order release decisions involving high-risk or credit-sensitive accounts.
• Credit Management & Risk Mitigation:
  Oversaw credit limit adjustments based on forecasted sales and risk exposure assessments.
  Executed thorough credit evaluations for new customer accounts, establishing prudent credit limits in line with policy.
  Approved payment term modifications after evaluating financial health and commercial justifications.
• Collections Strategy & Dispute Resolution:
  Directed high-impact collections efforts, with targeted strategies for high-value and aged accounts.
  Conducted weekly reviews of Aging Reports, prioritizing critical accounts and setting escalation paths.
  Collaborated cross-functionally with Sales and Account Managers to resolve complex deductions, pricing disputes, and billing discrepancies.
  Evaluated escalated non-recoverable cases and facilitated third-party collections in line with corporate policy.
• Cash Application & Reconciliation (Including ECOM):
  Provided oversight on daily cash application processes, ensuring timely and accurate allocation of incoming payments.
  Resolved reconciliation gaps, unapplied cash issues, and guided the team on SEPA mandates and customer banking instructions.
  Led the resolution of ECOM payment discrepancies in coordination with internal stakeholders and Customer Support teams.
  Ensured proactive handling of ECOM and Generic Mailbox queries with SLA adherence and professional communication standards.
• Customer Master Data Management:
  Monitored and approved Account Change Request tickets, maintaining data integrity and preventing order processing delays.
  Provided governance over changes to payment terms, credit limits, and customer onboarding activities.
• Dunning & Compliance:
  Oversaw the execution of the Dunning Process, ensuring automation efficiency and resolution of technical glitches in collaboration with IT teams.
  Reviewed dunning effectiveness and escalated unresolved delinquencies with necessary backup for bad debt provisioning.
• Reporting & Audit Adherence:
  Directed the preparation and validation of all internal and external reports, including daily, weekly, and monthly dashboards.
  Finalized Deloitte audit deliverables and ensured full compliance with documentation and internal control standards.
  Compiled and submitted quarterly Bad Debt Reserve Reports with comprehensive risk commentary and recovery projections.

• Held full accountability for managing high-value, non-retail accounts across the US region, ensuring timely collections and maintaining a healthy ageing profile.
• Led end-to-end collections activities, driving resolution of past-due accounts through strategic follow-ups, stakeholder engagement, and proactive dispute management.
• Reviewed and analyses weekly cash and ageing reports, enabling accurate forecasting and providing insights for senior leadership.
• Conducted daily huddles with the collections team to address bottlenecks, align priorities, and reinforce focus on key performance indicators.
• Participated in weekly strategic reviews with the Director of Accounts Receivable to evaluate portfolio health, highlight challenges, and propose corrective actions.
• Monitored team performance against monthly AR targets, providing hands-on support for high-risk and disputed accounts to ensure resolution.
• Collaborated closely with AP Managers for timely closure of open disputes and ensured continuous engagement with clients to accelerate payments.
• Approved intercompany fund transfers in accordance with policy, ensuring accuracy and compliance in internal cash movement.
• Drove initiatives to reduce overdue balances, flagged potential risks, and steered weekly/monthly cash forecasting efforts with clear action plans.
• Oversaw team operations including task allocation, coaching, and performance reviews, fostering accountability and process adherence.
• Mentored team members on effective dispute handling techniques, ensuring timely resolution to meet collection goals and enhance customer relationships.

• Managed a team of 12 AR professionals, driving performance, coaching, and end-to-end collections strategy to meet monthly targets.
• Handled all escalation accounts, ensuring swift resolution and stakeholder satisfaction.
• Presented monthly global AR and re-ageing reports to leadership, highlighting risk areas and ageing trends.
• Oversaw incentive calculations based on KPIs and ensured fair, accurate bonus disbursement.
• Maintained direct communication with CFO and Account Managers on collection goals, disputes, and high-risk cases.
• Led forecasting and reporting for client deliverables, identifying and escalating key issues.
• Owned full AR process governance—operations, compliance, and stakeholder coordination.
• Approved intercompany fund transfers and ensured adherence to financial controls.
• Conducted team huddles, one-on-one reviews, and monthly evaluations; coordinated with HR on performance feedback.
• Delivered onboarding and training for new team members to ensure smooth integration.
• Partnered with Order Management to resolve PO issues impacting invoice clearance.

• Led daily Cash Application operations across US, UK, CA, and NL regions, ensuring SLA adherence, process accuracy, and compliance with internal controls.
• Owned end-to-end transition of Cash Application from Manila, managing remote onboarding, training, and knowledge transfer via WebEx.
• Delivered structured training across the team, standardising process knowledge and compliance awareness.
• Acted as primary escalation point for operational queries, offering daily support and business continuity through backup processing as needed.
• Validated regional receipts, approved batch finalisation, and managed FX adjustments and authorised write-offs in line with policy.
• Independently handled Netherlands cash application portfolio, including confidential CLCS ledger, ensuring high accuracy and timeliness.
• Conducted weekly calls with Account Executives to resolve unapplied cash and aged items, aligning on reconciliation strategies.
• Published daily unapplied cash reports for visibility and faster resolution across collections and account teams.
• Oversaw shared mailbox management across all regions, ensuring prompt, professional communication with stakeholders.
• Mentored team members, addressed performance gaps, and promoted cross-training and peer learning.
• Held one-on-one sessions, formal reviews, and identified top performers for recognition and succession planning.
• Shared monthly performance dashboards and insights with leadership for strategic review and planning.
• Drove team engagement through daily huddles, feedback sessions, and sustained low attrition by fostering a supportive, high-performing culture.

• Managed end-to-end collection activities for complex and global accounts, ensuring timely follow-ups, dispute resolution, and alignment with credit terms.
• Prepared and analysed collections reports, tracking KPIs, delinquency trends, and aligning outcomes with business goals.
• Ensured compliance and accuracy in processing high-value invoices, adhering to all control and timeliness requirements.
• Managed unapplied cash reports and supported timely resolution and allocation of unidentified payments.
• Streamlined collections for key accounts, reducing invoice ageing and improving payment turnaround.
• Maintained customer portals for key clients, ensuring timely updates and effective communication.
• Updated and reviewed Top Accounts reports in coordination with Credit Analysts to drive faster dispute resolution.
• Acted as senior point of contact in the Hunt Group, resolving escalated customer queries and supporting team case handling.
• Independently executed payment applications in ERP systems, ensuring reconciliation accuracy.
• Partnered with the Cash App team to resolve unapplied transactions and improve process coordination.
• Followed up with customers for remittance details, owning efforts to minimise unapplied balances.

• Managed end-to-end collections for complex and global accounts, including high-risk and loss accounts, ensuring timely recovery and resolution of disputes.
• Oversaw invoice processing and high-value collections, maintaining compliance with internal controls and credit policies.
• Analyzed AR reports, tracked KPIs and delinquency trends to drive targeted collection strategies and reduce ageing.
• Handled unapplied cash and unidentified payments, collaborating with the Cash App team for resolution and reconciliation.
• Improved collections turnaround for key accounts by streamlining processes and maintaining proactive follow-ups.
• Maintained and updated customer portals and Top Account reports, supporting real-time visibility and escalated issue resolution.
• Acted as a senior escalation point within the Hunt Group, addressing critical customer queries and supporting team interventions.
• Executed accurate payment applications in ERP systems and actively reduced unapplied values through remittance follow-ups.