Experienced credit and risk professional with over 18 years in Indian mortgage and housing finance. Expertise encompasses branch operations, regional leadership, affordable housing products, and credit policy. Skilled in mortgage underwriting and portfolio analysis, with a focus on aligning growth initiatives with credit quality. Proven ability to lead teams and collaborate with senior management and stakeholders.
Overview
19
19
years of professional experience
Work History
Vice President & Credit Strategy Manager/Policy Lead Home Loans
HDFC BANK LTD
07.2023 - Current
Lead the central credit policy function for the Home Loans portfolio, with responsibility for maintaining and evolving underwriting norms, eligibility frameworks, and credit guidelines in line with portfolio performance, business direction, and market conditions. Work closely with underwriting, analytics, operations, and business teams to ensure credit policies remain relevant, practical, and consistently applied across the organization.
Periodically review and recalibrate underwriting parameters based on detailed analysis of portfolio behavior, early delinquency trends, vintage performance, and observed changes in borrower profiles. Use both quantitative insights and qualitative feedback to ensure policy adjustments are grounded in actual credit outcomes rather than theoretical assumptions.
Conduct structured portfolio reviews to identify emerging stress pockets, geographic concentration risks, product-level vulnerabilities, and collateral-related issues. Recommend timely policy refinements, enhanced controls, or process interventions to mitigate identified risks and protect portfolio quality.
Engaged regularly with on-ground sales and credit teams to understand sourcing realities, documentation challenges, operational constraints, and customer acquisition practices, validating policy intent and identifying gaps for refinement.
Engaged selectively with customers across performing and stressed accounts to understand behavioral drivers, repayment challenges, cash-flow volatility, and structural issues, incorporating insights into policy discussions to align underwriting standards with borrower dynamics.
Supported business expansion initiatives by evaluating risk implications of new customer segments, sourcing channels, geographic markets, and product features, providing structured inputs to ensure appropriate credit safeguards and risk controls.
Track developments in the broader mortgage and housing finance ecosystem through regular interaction with industry peers, lenders, and ecosystem participants. Monitor emerging underwriting practices, shifts in lender risk appetite, changes in sourcing models, and evolving market trends to assess their relevance to internal policy frameworks.
Incorporate external market intelligence into internal policy discussions and refinements in a controlled and compliant manner, ensuring that policy changes are well-reasoned, documented, and aligned with the institution’s overall risk posture.
Act as the escalation point for complex, non-standard, or exception credit cases, providing guidance to senior underwriters on policy interpretation, risk trade-offs, and decision rationale. Ensure that exceptions are evaluated judiciously, and remain within acceptable risk boundaries.
Partner closely with compliance, governance, and audit teams to ensure credit policy updates remain aligned with regulatory expectations, internal control frameworks, and review mechanisms. Support periodic audits and governance reviews by providing clarity on policy rationale and implementation.
Coach and develop senior credit managers and policy team members, focusing on strengthening underwriting judgement, consistency in policy application, and a clear understanding of risk principles. Foster a culture of disciplined decision-making and continuous learning within the credit function.
Detailed Role Scope and Responsibilities.
Product Head - Affordable Housing
HDFC LTD
02.2022 - 06.2023
Monitored performance of affordable housing finance products to ensure alignment with organizational goals and market demands.
Implemented strategic changes to products, policies, and processes, contributing to increased efficiency and customer satisfaction.
Formulated and executed strategic plans based on performance analysis to direct targeted marketing efforts in specific regions.
Developed and executed campaigns to promote affordable housing finance products, contributing to increased market share.
Led the planning and implementation of marketing activities, with a particular focus on Below The Line (BTL) initiatives to enhance brand visibility and customer engagement.
Reviewed performance metrics across regions and channels to identify strengths, weaknesses, opportunities, and threats.
Designed and implemented contests and campaigns aimed at motivating and engaging sales and credit staff.
Fostered a culture of healthy competition, recognizing and rewarding high performers to boost morale and productivity.
Worked closely with branch operations, recovery department, accounting, and IT teams to ensure seamless coordination and execution of strategies.
Head Business Development - Affordable Housing - MMR
HDFC LTD
07.2017 - 02.2022
Initiated and led the setup of the affordable housing finance business, strategically positioning HDFC Ltd in the affordable housing segment.
Cultivated strategic partnerships and maintained robust relationships with key stakeholders, including developers, government agencies, and regulatory bodies.
Executed market research to identify opportunities, crafted business plans, and implemented strategies driving sustainable growth.
Developed innovative financial products tailored to meet unique needs of affordable housing market.
Cluster Head & Branch Manager
HDFC LTD
06.2007 - 06.2017
Led team across multiple branches, aligning strategic direction with organizational goals.
Implemented performance management strategies, fostering high team performance.
<ul>
<li>Led a team of three in the credit risk function for borrowers in North India.</li>
<li>Managed complete documentation process for corporate loans, ensuring accuracy and regulatory compliance.</li>
<li>Reviewed legal documents to verify compliance with internal policies and regulations.</li>
<li>Collaborated with legal counsel and relationship teams to close transactions promptly.</li>
<li>Resolved loan document discrepancies within policy framework, minimizing risks and delays.</li>
<li>Improved loan documentation processes, achieving a 99% accuracy rate.</li>
<li>Partnered with product and governance teams to refine banking products based on customer needs.</li>
<li>Directed relationship management efforts to enhance stakeholder engagement and process improvements.</li>
</ul> at Standard Chartered Bank<ul>
<li>Led a team of three in the credit risk function for borrowers in North India.</li>
<li>Managed complete documentation process for corporate loans, ensuring accuracy and regulatory compliance.</li>
<li>Reviewed legal documents to verify compliance with internal policies and regulations.</li>
<li>Collaborated with legal counsel and relationship teams to close transactions promptly.</li>
<li>Resolved loan document discrepancies within policy framework, minimizing risks and delays.</li>
<li>Improved loan documentation processes, achieving a 99% accuracy rate.</li>
<li>Partnered with product and governance teams to refine banking products based on customer needs.</li>
<li>Directed relationship management efforts to enhance stakeholder engagement and process improvements.</li>
</ul> at Standard Chartered Bank