Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
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ANUP SHAHI

ANUP SHAHI

Senior Associate, CSG
New Delhi

Summary

Highly skilled Senior Technician with a proven track record in resolving complex technical issues and delivering exceptional customer service. Committed to staying up-to-date with the latest industry trends and technologies to provide effective solutions.

Overview

6
6
years of professional experience
6050
6050
years of post-secondary education
2
2
Languages

Work History

SENIOR TECHNICIAN, TECHNICAL SUPPORT

Dell Technologies
12.2021 - 04.2023
  • At Dell, I specialized in hardware diagnostics and Windows OS troubleshooting, offering remote technical support with a focus on exceptional customer service.
  • I managed software, drivers, and documentation efficiently, adapting to evolving technology, collaborating with teams, and prioritizing security.
  • Utilized remote access tools effectively to diagnose system faults remotely, reducing the need for costly onsite visits from technicians.
  • Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.

TECHNICAL SUPPORT ADVISOR (Dell International)

Concentrix
12.2019 - 08.2020
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
  • Improved first-call resolution rates by adhering to comprehensive troubleshooting guides and knowledge base articles.
  • Fostered positive relationships with clients through clear communication, active listening, and following up on resolved issues.

CUSTOMER SERVICE ASSOCIATE (British Telecom)

Wipro
04.2018 - 07.2019
  • Professionally handled customer's queries & complaints related to BT's Landline, Broadband and TV services.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor, resulting in satisfactory outcomes and positive feedback.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

CUSTOMER CARE EXECUTIVE (Telenor)

Tata Business Support Services Ltd.
07.2017 - 01.2018
  • I delivered exceptional customer support at TBSS for Telenor in India, swiftly resolving a variety of customer queries and issues.
  • My collaboration with cross-functional teams ensured efficient issue resolution while maintaining professionalism and empathy.
  • I consistently exceeded key performance indicators (KPIs) and actively leveraged feedback to propose valuable process improvements.

Education

BCA - Computer Applications

Jamshedpur Cooperative College
Jamshedpur, JH, India
09-2023

INTERMEDIATE OF SCIENCE - Computer Science

Jamshedpur Cooperative College
Jamshedpur, JH, India

MATRICULATION -

Church School, Beldih
Jamshedpur, JH, India

Skills

  • Artificial intelligence expertise
  • Troubleshooting and resolution
  • Analytical problem-solving
  • System diagnostics
  • Customer service
  • Time & workload management
  • Effective Communication Skills
  • Strong attention to detail

Websites

Interests

AI
Leadership

Timeline

SENIOR TECHNICIAN, TECHNICAL SUPPORT

Dell Technologies
12.2021 - 04.2023

TECHNICAL SUPPORT ADVISOR (Dell International)

Concentrix
12.2019 - 08.2020

CUSTOMER SERVICE ASSOCIATE (British Telecom)

Wipro
04.2018 - 07.2019

CUSTOMER CARE EXECUTIVE (Telenor)

Tata Business Support Services Ltd.
07.2017 - 01.2018

BCA - Computer Applications

Jamshedpur Cooperative College

INTERMEDIATE OF SCIENCE - Computer Science

Jamshedpur Cooperative College

MATRICULATION -

Church School, Beldih
ANUP SHAHISenior Associate, CSG