Anup Singh
Market Research Associate
New Delhi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
SR. RESEARCH ASSOCIATE
Currant Fielding Solutions
Noida
7 2021 - Current
- Conducted extensive research on market trends and competitors' strategies
- Conducted in-depth surveys with industry
- Utilized various research tools and software to collect and analyze data
- Managed and mentored junior research associates in their projects and tasks.
- Created and implemented procedures to obtain required information and support research goals.
- Improved research efficiency by streamlining data collection and analysis processes.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality deliverables.
- Mentored junior researchers, contributing to their professional growth and development.
- Proved successful working within tight deadlines and fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
CUSTOMER SUPPORT
Teleperformance
Delhi
04.2019 - 03.2020
- Worked for Snapdeal Process managing bulk amount of seller queries
- Provided exceptional customer service to sellers on online marketplace platform
- Resolved seller inquiries and concerns through phone, email, and chat support
- Utilized knowledge of marketplace policies and procedures to guide sellers in compliance
- Met and exceeded individual and team performance goals, including call handling and customer satisfaction metrics.
- Provided exceptional customer support during critical situations, resulting in improved client retention rates.
- Streamlined customer support processes for improved efficiency and faster response times.
CUSTOMER SERVICE SPECIALIST
One Point One
Gurgaon
12.2017 - 08.2018
- Worked for Godrej Customer Care Process
- Attending premium customers call and register their complaints
- Provide resolution over call and escalate their issues to concern teams
- Assisted customers with inquiries, complaints, and requests through various channels such as phone, email, and chat
- Resolved customer issues in timely and efficient manner, ensuring high levels of customer satisfaction
- Maintained comprehensive knowledge of company products and services to effectively provide accurate and helpful information to customers
- Collaborated with other departments to resolve complex customer issues and escalate when necessary.
RECEPTIONIST
Hotel Sunshine
Gurgaon
03.2015 - 09.2017
- As receptionist, responsibilities were taking bookings, checking guests in and out of hotel, allocating rooms and keys, and being main point of contact between guests and staff
- Answering questions about hotel facilities and local transport, places of interest, and entertainment
- Dealing with special requests such as room service, taxi bookings, or wake-up calls
- Passing on messages to guests and taking mail for posting.
- Maintained well organized reception area with updated materials, contributing to welcoming environment for visitors.
Education
B. Com - Financial Accounting
J.R.N. Rajasthan Vidyapeeth University
Udaipur 09.2017 - 08.2020
Skills
Internet based Research
undefinedTimeline
CUSTOMER SUPPORT
Teleperformance
04.2019 - 03.2020
CUSTOMER SERVICE SPECIALIST
One Point One
12.2017 - 08.2018
B. Com - Financial Accounting
J.R.N. Rajasthan Vidyapeeth University
09.2017 - 08.2020
RECEPTIONIST
Hotel Sunshine
03.2015 - 09.2017
SR. RESEARCH ASSOCIATE
Currant Fielding Solutions
7 2021 - Current
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