Anup Singh
Market Research Associate
New Delhi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
SR. RESEARCH ASSOCIATE
Currant Fielding Solutions
Noida
7 2021 - Current
- Conducted extensive research on market trends and competitors' strategies
- Conducted in-depth surveys with industry
- Utilized various research tools and software to collect and analyze data
- Managed and mentored junior research associates in their projects and tasks.
- Created and implemented procedures to obtain required information and support research goals.
- Improved research efficiency by streamlining data collection and analysis processes.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality deliverables.
- Mentored junior researchers, contributing to their professional growth and development.
- Proved successful working within tight deadlines and fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
CUSTOMER SUPPORT
Teleperformance
Delhi
04.2019 - 03.2020
- Worked for Snapdeal Process managing bulk amount of seller queries
- Provided exceptional customer service to sellers on online marketplace platform
- Resolved seller inquiries and concerns through phone, email, and chat support
- Utilized knowledge of marketplace policies and procedures to guide sellers in compliance
- Met and exceeded individual and team performance goals, including call handling and customer satisfaction metrics.
- Provided exceptional customer support during critical situations, resulting in improved client retention rates.
- Streamlined customer support processes for improved efficiency and faster response times.
CUSTOMER SERVICE SPECIALIST
One Point One
Gurgaon
12.2017 - 08.2018
- Worked for Godrej Customer Care Process
- Attending premium customers call and register their complaints
- Provide resolution over call and escalate their issues to concern teams
- Assisted customers with inquiries, complaints, and requests through various channels such as phone, email, and chat
- Resolved customer issues in timely and efficient manner, ensuring high levels of customer satisfaction
- Maintained comprehensive knowledge of company products and services to effectively provide accurate and helpful information to customers
- Collaborated with other departments to resolve complex customer issues and escalate when necessary.
RECEPTIONIST
Hotel Sunshine
Gurgaon
03.2015 - 09.2017
- As receptionist, responsibilities were taking bookings, checking guests in and out of hotel, allocating rooms and keys, and being main point of contact between guests and staff
- Answering questions about hotel facilities and local transport, places of interest, and entertainment
- Dealing with special requests such as room service, taxi bookings, or wake-up calls
- Passing on messages to guests and taking mail for posting.
- Maintained well organized reception area with updated materials, contributing to welcoming environment for visitors.
Education
B. Com - Financial Accounting
J.R.N. Rajasthan Vidyapeeth University
Udaipur 09.2017 - 08.2020
Skills
Internet based Research
Problem solving abilities
Microsoft Office
Active Listening
Work Planning
Works Well Under Pressure
Task Prioritization
Training and mentoring
Resource Coordination
Adaptability
Internet based Research
Timeline
CUSTOMER SUPPORT
Teleperformance
04.2019 - 03.2020
CUSTOMER SERVICE SPECIALIST
One Point One
12.2017 - 08.2018
B. Com - Financial Accounting
J.R.N. Rajasthan Vidyapeeth University
09.2017 - 08.2020
RECEPTIONIST
Hotel Sunshine
03.2015 - 09.2017
SR. RESEARCH ASSOCIATE
Currant Fielding Solutions
7 2021 - Current