Anup Singh

• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Provided strong leadership to enhance team productivity and morale.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Achieved operational excellence by streamlining processes and implementing best practices.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.

• Perform strategic data analysis and research to support business needs e.g. Capturing market intelligence on Industry Trends & Forecasts, Key Players, etc
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Communicated clearly with employees, clients and stakeholders to keep everyone on same page and working toward established business goals.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.
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• Complete Database Management and Cycle of various tools like LinkedIn (Sales Navigator), Hoovers, One Source, Bloomberg, Zoom info, Reuters, Lusha, Seamless.ai, InsideView, etc.
• Extracting valid, authentic, and actionable information from Various Sources and domains like Healthcare, Insurance, Retail, Manufacturing, BFSI & Hi Tech. etc.
• Round-the-clock monitoring and tracking changes with existing customers. This includes mapping the organization, tracking changes in the org chart and movement of key personnel; providing heads up on new initiatives ahead of the competition, etc
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

I was primarily involved in primary research (web research) and finding the potential leads for the clients, qualifying the contacts/prospects data by calling the operator as per assigned geography.

Key Responsibilities

1. Data Structuring – Refining Unstructured Data into Structured one.

2. Capturing & Verification of contact email via our email verification software.

3. List building & List Research as per client requirement.

4. Data Aggregation from Online Sources

Key Responsibilities

• Monitor Product Support Agent's calls and review emails for accuracy of information and call handling standards.

• Ensure that Product Support Agents are delivering a high level of customer service.

• Verify that agents are providing accurate solutions to customers. • Deliver coaching feedback to agents on call performance.

• Prepares and analyzes quality reports for Management review.