Anup T Alias

• Saved $ 1 M in operating costs by restructuring supply chain infrastructure, resulting in efficiency improvements
• Aligned financial plans with operational targets and strategic goals to deliver optimal customer, profit, and production results
• Addressed materials and production issues head-on to achieve a 98% customer satisfaction rate for new product launches
• Fostered relationships with suppliers to develop purchasing agreements with logistics customers and reduce risks
• Facilitated and enhanced company operations by handling all aspects of supply chain management, including procurement, logistics and record-keeping
• Implemented new logistics system and developed relationships with contractors for overflow freight carrier needs to increase efficiency, operations and profitability
• Increased profits by 14% related to supply chain operations plan and exceeded established goals
• Managed daily clinical functions and resource allocation operations
• Supported company's business strategy by developing and managing global supply base contributing to growth
• Boosted KPIs and continuous improvement strategies to enhance logistical operations and meet supply chain needs
• Administered sales and operations planning by forecasting demand, supply needs, purchasing and logistics requirements
• Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards
• Oversaw a 26-member team focused on materials planning, purchasing, and handling while maximizing customer satisfaction
• Demonstrated strategic stakeholder mapping, aiding smooth-running delivery of commercial activity
• Presented supply chain briefings, identifying development opportunities within procurement activity
• Offered commercial advice and support to internal stakeholders, enhancing profitable supplier performance
• Identified key opportunities in saving time and money across supply chain portfolios
• Researched market trends and best practices and adapted procurement strategy to reflect changing landscape
• Maintained clear audit trails and documentation to support multiple business areas
• Managed complaints with calm, clear communication and problem-solving.
• Researched market trends and best practices and adapted procurement strategy to reflect changing landscape.
• Validated Pharmaceutical, Manufacturing business needs, informing procurement planning and sourcing decisions.
• Negotiated with suppliers and implemented contracts to secure value for money and maximise resources.
• Maintained clear audit trails and documentation to support multiple business areas.
• Built strong relationships with suppliers to optimise performance and guarantee contract deliverables.
• Collaborated with customs and local authorities to resolve daily operational issues.
• Liaised with foreign customs agencies to arrange for inspections, clearances and delivery of shipments to final destinations.
• Coordinated with other departments within company to verify proper completion of import and export documentation.
• Negotiated settlement of customs duties, taxes and fines with government officials on behalf of importers.
• Conducted trade compliance audits to avoid border delays and penalties.
• Created and transmitted accurate documentation to governmental agencies for import activities.
• Coordinated company product shipments and international transactions to eliminate freight delays.
• Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
• Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
• Supported import metrics around import functions and drove continuous performance improvements.
• Coordinated and negotiated contracts to facilitate freight movements.
• Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
• Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
• Developed tracking reports, which alleviated customer calls and boosted time savings.
• Obtained quotes from several shipping companies and selected new organizations, resulting in cost savings of 15%.
• Coordinated with shipping and transport companies on behalf of clients.
• Developed and maintained relationships with customs brokers, freight forwarders and customers.
• Researched and prepared product cost and trade compliance reviews for clients.
• Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
• Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
• Obtained necessary import and export licenses and permits for shipments.
• Insured cargo against loss, damage or pilferage.

• Provided Supply chain operation advice to export and import, maintaining positive customer relationships
• Optimized team training and staff development
• Supported varied projects as part of interdisciplinary teamwork with consultants and technical specialists
• Handled complex problems and issues by understanding root causes and implementing solutions
• Represented organization in industry networking events and professional associations to develop client relationships and industry presence
• Co-managed third-party relationships to enhance awareness and accelerate market penetration with existing and new programmes
• Assisted carriers in assessing route, performance, mode and costs.
• Planned most efficient and effective routes for imports and exports, designed to reduce expenses and transport time.
• Facilitated communication between importers and government institutions, enabling clearing and forwarding of cargo at designated points.
• Addressed customer concerns or complaints to provide satisfactory solutions to problems, escalating complex issues to supervisors for advice and insight.
• Used logistics systems to record cargo status, shipping activities and transactions for audit and consignment tracking purposes.
• Offered business support and advice on logistics matters to streamline import and export processes for prospective customers.
• Devised import and export strategies to improve cargo handling, clearing and forwarding for outstanding service delivery.
• Classified goods into different fee or tariff groups using set tariff systems for taxation or licensing purposes.
• Inspected consignments, verifying correctness and accuracy of import or export licenses and documentation and highlighting non-compliant items for further inspection.
• Enforced policies and procedures for keeping consignments compliant with customs regulations.
• Generated work-related reports for management, aiding performance tracking, process reviews and cost-cutting measures.
• Helped with enhancing existing programmes by conceptualising, developing and implementing strategic and value-adding components.
• Effectively resolved problems and made decisions related to transport and support activities.
• Managed the optimization of import-export processes and service strategies, designed to increase profitability and customer satisfaction.

• Fostered relationships with suppliers to develop purchasing agreements with logistics customers and reduce risks
• Implemented new logistics system and developed relationships with contractors for overflow freight carrier needs to increase efficiency, operations and profitability
• Determined inventory goals, product stock and risk management objectives and oversaw techniques to maximize inventory
• Administered sales and operations planning by forecasting demand, supply needs, purchasing and logistics requirements
• Authored business supply chain vision and master plan regarding end-to-end structure, budget planning, vendor sourcing, production and delivery
• Kept supply and demand in balance to support production goals and optimize 150 MT volume
• Managed contract negotiation and administration, liaising with internal and external stakeholders to finalize terms
• Analysed sales reports to determine areas for cost reductions and new targets
• Collaborated effectively with national distributors and buying groups, aiding smooth, straightforward product logistics
• Negotiated and reviewed business contracts and financial models with profitability and financial success in mind
• Researched and managed new opportunities for partnership deals and new initiatives
• Used excellent commercial acumen to monitor and analyse progress, aiding delivery against sales targets
• Developed profitable new business partnerships to enhance brand reach and growth capabilities
• Coordinated with design, project management and production teams to delivery timely support to planned campaigns
• Selected, trained and performance-managed staff to handle high workload with ambitious targets.
• Managed purchases, receipts and the documentation of finished goods, materials, packaging and ingredients.
• Negotiated and managed vendor contracts.
• Progressed through various purchasing, warehousing and leadership roles.
• Negotiated new and existing agreements or statements of work of the greatest complexity, including requests for information or requests for proposal and reverse auction generation and facilitation.
• Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory.
• Expeditiously and effectively resolved purchasing claim issues.
• Analysed import supply issues to facilitate appropriate corrective actions and resolve problems.
• Implemented software for tracking shipments in real-time and accessing customer brokerage information.
• Handled consolidated cargo and container movement to guarantee timely deliveries.
• Undertook accounting and financial duties to generate reports on profits and losses.
• Performed market research, analysis and quality tests to provide product selection consultations.
• Met monthly with departmental heads to find solutions for issues and problems encountered in logistics.
• Designed SOPs for import department to facilitate compliance and support consistency.
• Carried out inventory reconciliations to mitigate losses due to clerical errors.
• Lowered logistical costs by negotiating contracts for cheaper freight rates.
• Arranged and participated in meetings with customers to address complaints and resolve logistic problems.
• Developed and implemented cost-effective transportation plans to reduce shipping costs.
• Engaged clients to provide technical assistance in making complicated purchase agreements for special and restricted commodities.
• Processed Letters of Credit and submitted bank documents to facilitate timely and smooth import operations.
• Cooperated and worked with truckers, carriers and freight forwarders to schedule timely shipments.
• Nurtured and maintained vendor relationships resulting in renewed contracts and increased business opportunities.
• Undertook sales presentations and customer visits to retain existing and acquire new business.

Facilitated staff meetings where tasks, workloads, and priorities were assigned and communicated

Served as customer service team lead, enforcing company policies, answering co-workers' questions, and training new staff

Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives, and facilitating team-building activities

Developed open and professional relationships with team members to facilitate effective issue resolution

Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.

Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately

Managed recruitment, including talent pool management, interviewing, and onboarding

Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand

Delivered quality service with a friendly and professional demeanor

Conducted annual appraisals, spearheading professional development initiatives

Completed audits and risk assessments to achieve regulatory compliance

Resolved complex customer inquiries, disputes, and complaints

Investigated late delivery reports by following shipping routes from pick-up to delivery to spot problems and verify customer claims

Facilitated smooth operations by coordinating order processing and monitoring team performance

Used fast delivery routes for consignments, enabling decreased order-to-delivery times and increased customer satisfaction levels

Generated reports displaying supply chain data to help management with revenue forecasting

Trained and mentored new staff in logistics and shipping operations, maintaining operating standards

Coordinated and adjusted delivery schedules to match order volumes, minimizing freight delays

Reduced logistics costs by negotiating shipping charges with freight partners for cost-effective transport.

Managed operations efficiently and effectively, verifying customers received exceptional service.

Monitored team performance, providing suggestions for improvement and training programs to increase team efficiency

I managed and mentored a team of 12+ to deliver exceptional service.

Completed audits and risk assessments to achieve regulatory compliance.

Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives, and facilitating team-building activities.

Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.

Verified duty and VAT calculations and supporting documentation and collected additional fees.

Monitored costs, timescales, and resources used to achieve project success.

Tracked costs and expenses for analysis against the original budget, strengthening internal cost controls.

Resolved employee conflicts in the most efficient manner while following all company protocols.

Reviewed the impact of logistics changes ranging from shipping modes to product volumes and carriers and reported results to team members.

Collaborated successfully in a cross-functional, team-oriented environment to achieve objectives and streamline processes.

Comply with legal, health and safety, and import and export regulations.

Assisted with continuous improvement initiatives by identifying inefficiencies and cost optimization opportunities.

Recommended optimal transport modes, routes, or frequencies to reduce delivery times.

Took control of packaging and provided appropriate, cost-effective, and high-quality solutions.

Confirmed carrier compliance with company policies and procedures for product transit or delivery.

Inspected labeling to guarantee correct parts reached the correct customers at the agreed time.

Identified savings by removing unnecessary steps in the logistics process.

Negotiated rates and contracts with transportation and logistics providers with favorable outcomes.

Contributed to the creation and implementation of best-practice logistics policies to improve operational performance.

• Developed professional relations with company employees of organisation to enhance trust and reliability
• Displayed proactive problem-solving and query-resolution skills to provide superior customer service
• Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices
• Monitored compliance with workplace policies and safety objectives
• Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance
• Aligned day-to-day activities with targets set by upper management
• Conducted evaluations to measure performance and progress of employees
• Provided one-on-one coaching to improve productivity and skills of employees
• Investigated and resolved customer complaints within target timescales to increase retention and loyalty.
• Trained staff in till management practices including reviewing and reconciling daily transactions.
• Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.