Anup Thote
Delivery Manager
Kolkata
Summary
Client service professional with over 15 years of extensive experience in optimizing operations across ANZ and UK payroll sectors. Proven track record in implementing Robotic Process Automation and driving continuous process improvements that enhance efficiency and profitability. Committed to leveraging expertise in people management and project execution to deliver impactful results. Eager to embrace new challenges that facilitate organizational success through innovative solutions and strategic insights.
Overview
16
16
years of professional experience
Work History
Delivery Manager, HRO
TCS
01.2025 - Current
- Service Delivery & Business Excellence
- Focused on service delivery, associate engagement, business unit collaboration, and talent management to boost efficiency.
- Developed strategies to optimize workflow and facilitate business transformation.
- Facilitated consistent communication with senior leaders, managers, and subject matter experts to enhance business unit relationships.
- Led initiatives to enhance performance through continuous improvement.
- HR & Payroll Operations (Australia)
- Managed comprehensive payroll and HR operations, encompassing onboarding, exits, salary adjustments, bonuses, and payroll processing for Australia.
- Ensured successful implementation of HR & Payroll processes during transition from Australia.
- Provided management with consistent updates through utilization reports and dashboards.
- Managed performance discussions to support team advancement.
- Handle business unit interactions and resolve escalations concerning HR & Payroll operations regularly.
- Conducted development-focused discussions to promote ongoing progress.
Client Service Lead
ADP
01.2017 - 01.2025
- Leading a team of 10 (Direct and Indirect) payroll specialists managing payroll for MNC business clients.
- Supervision of subordinate personnel including hiring, determining workload, and delegating assignments, training, monitoring, and evaluating performance, and initiating corrective or disciplinary actions.
- Plan, organize and direct overall workplace functions; co-ordinate time, vacation schedules and staff coverage, establish workplace procedures, authorize billings/expenditures, maintain records, arrange for equipment maintenance and completing other adhoc duties as required.
- Interact with clients on daily basis to gauge the service level. Daily and weekly Calls with Business partners to discuss daily and weekly metrics and analyses client data and requirements.
- Relentlessly driving productivity in the Teams, meeting targets and SLA'S month on month.
- Ensuring compliance of all processes, policies and procedures required for the performance of the job.
- Process Flows – Creation and ongoing maintenance of Process Flows, ensuring consistency in approach and mapping of key risks and controls on to the flow.
- Monitoring and reporting of process metrics & Optimizing resource utilization.
Payroll Administrator
Payroll Administrator
04.2014 - 01.2017
- Responsible for managing the payrolls for a portfolio of clients, encompassing a range of payroll configurations, i.e. weekly, fortnightly and monthly pay runs.
- Effective management and timely response of pay related queries – emails, phone calls and first line help desk queries.
- Ensure the success of the total payroll process for any client as allocated in accordance with the relevant client agreements and the standard ADP MPS processes and procedures.
- Accurate and timely production of the payroll and EFTs, from appropriate and approved documentation.
- Maintenance of accurate and up to date pay details in respect of each employee, with only approved alterations made to these details.
- Timely preparation of long service leave, terminations and other payroll related payments and returns, referred from the client coordinator.
- Any corrections to pays are processed and paid in a timely manner.
- All pay records, in respect of pay corrections, are properly updated.
- Adherence to all statutory requirements.
- Ensuring quality control of data entry, for own client base and others.
- Processing retrospective payments where appropriate.
- Processing of leave payments.
- Processing amendments to master-file data.
- Creating new employee details.
- The completion of month end and year end processing.
Subject Matter Expert - US P&C Insurance
EXL Services Pvt Ltd
01.2010 - 04.2014
- Responsible for Processing / Rating policies daily with 100% Accuracy.
- Policy Renewals & Endorsement also been a part of one the best successful project appreciated by the Client.
- Helping QPI (Quality Prior to issuance) for new associates.
- Training for new rookies, support in queries.
- Managing allocation of policies.
- Identifying best
Education
Bachelor's - commerce - Accounts
Skills
Hire to retire
Timeline
Delivery Manager, HRO
TCS
01.2025 - Current
Client Service Lead
ADP
01.2017 - 01.2025
Payroll Administrator
Payroll Administrator
04.2014 - 01.2017
Subject Matter Expert - US P&C Insurance
EXL Services Pvt Ltd
01.2010 - 04.2014
Bachelor's - commerce - Accounts
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