ANUP KUMAR
Bangalore
Summary
Professional experienced professional with 11+ years of expertise in team leadership, customer support, and operational management. Skilled in auditing processes, ensuring regulatory compliance, and managing tools like Salesforce and NetSuite. Proven ability to train and mentor teams, resolve escalated customer issues, and drive performance through regular monitoring and coaching. Adept at leading cross-functional teams, managing complex projects, and fostering collaboration. Strong background in customer-facing roles with a focus on satisfaction and advocacy, with experience in SaaS, restaurants.
Overview
11
11
years of professional experience
Work History
Management consultant
Delta Capita
Bangalore, India
03.2024 - Current
- Audited internal processes, ensured regulatory compliance across all operations.
- Led cross-functional teams, fostered collaboration and productivity.
- Managed complex projects to meet defined objectives within deadlines.
- Negotiated contracts to secure advantageous terms and conditions.
- Leveraged industry trends to drive the competitive positioning of the firm.
- Delivered presentations for stakeholder engagement and consensus building.
- Managed and coached a team of agents to ensure accurate casework and efficient support.
- Trained team members on processes, technical troubleshooting, and product knowledge.
- Monitored team performance through regular one-on-one meetings and productivity tracking.
- Maintained open communication, addressing team concerns and sharing feedback with leadership.
- Assisted in resolving challenging customer interactions and fraud cases effectively.
- Handled escalated customer issues directly from the Senior Leadership Team with professionalism.
- Managed operational tools like Salesforce and NetSuite for team efficiency.
- Performance management or team leadership roles.
- Customer-facing roles with a focus on satisfaction and advocacy.
- Adaptable and experienced in SaaS, restaurants, or FinTech industries, with strong mentoring skills.
Associate Project Manager
Escalent , Inc
Bengaluru
03.2022 - 12.2023
- Implemented robust procedures, controls, analytics, and trend analysis to proactively identify, prevent, detect, investigate, and report .
- Performance management or team leadership roles.
- Improved overall project delivery times by refining scheduling procedures.
- Collaborated with other departments to coordinate resources, maximise utilisation.
- Delivered projects under budget by closely monitoring expenditure against forecasts.
- Streamlined project workflows by implementing new management software.
- Coordinated team meetings for improved communication and productivity.
- Negotiated with suppliers for procurement of essential materials at competitive prices.
- Spearheaded continuous improvement initiatives within the team, boosted performance levels.
- Customer-facing roles with a focus on satisfaction and advocacy.
- Adaptable and experienced in SaaS, restaurants, or FinTech industries, with strong mentoring skills.
Associate Project Manager
Ernst & Young-BLR
Bengaluru, KA
08.2020 - 11.2021
- Trained & managed end to end pilot team during deputation for project in Pilot Project Increased quality by 10%
- Risk Management, Business Analysis
- Training, Compliance, Projects and Internal Control Audits, GRC, Quality control spearheading functions as Anti Money Laundering, Transaction monitoring, KYC, AML
- Quality Control with of Experience Banking and High-risk business and Individuals
- Worked on Funds Transfer Act, Bank Secrecy Act, Anti-Money Laundering
- Suspicious Activity monitoring, Currency Transaction reporting, Sanctions screening, and Privacy laws
- Functional competency in business analysis, process improvement, predictive analysis, Client On boarding and activity monitoring
- Comprehensive knowledge and understanding of process and policies
- Strong team Member and facilitator for high-level skills with maximum productivity and confident good Team player, time management, relationship building skills, Self-driven, ability to work independently, competitive and passion for winning
- Analyzed industry trends to identify process improvements and business opportunities.
Senior Consultant
Wipro Limited
Bengaluru, KA
09.2017 - 12.2019
- Directed and coordinated work completed by junior consultants and other consultants
- Fluency in working with external due diligence databases
- Established quality standards and performed work according to project schedules
- Identified issues requiring improvement and set processes in place to remedy concerns and Increased efficiency by 10%
- Demonstrated leadership skills by practicing strategic and methodological thinking.
Senior Analyst
PWC-Price Waterhouse Coopers
Bengaluru, KA
02.2016 - 06.2017
- Identified improvement opportunities to effectively meet customer and business needs and Increased quality to 98%
- Supported customers by answering questions and guiding end-use
- Trained end-users in best practices to minimize errors and protect key data
- Integrated new technologies to meet area requirements
- Performed regular reviews of systems and generated reports on efficiencies and improvement areas.
Senior Associate
HSBC
Bengaluru, KA
02.2014 - 02.2016
- Improved customer service feedback scores through outstanding service
- Processed payments and maintained accurate drawers to meet financial targets and Increased efficiency to 99%
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
- Accurately identified audit scope, staff requirements, timetable and budget to consistently meet project goals
- Conducted face-to-face meetings with clients to review process performance, identifying needs for strategy adjustments.
Education
B TECH - COMPUTER SCIENCE
JNTU - Institute -
Visakhapatnam2011
Skills
- Financial services
- Banking
- Regulatory compliance
- Employee management
- Risk mitigation strategies
- Multi-tasking ability
- Risk management
- Excel expertise
- Problem solving
- Strong communication
- Project budgeting
- Strategic consultancy
- Financial leadership
Timeline
Management consultant
Delta Capita
03.2024 - Current
Associate Project Manager
Escalent , Inc
03.2022 - 12.2023
Associate Project Manager
Ernst & Young-BLR
08.2020 - 11.2021
Senior Consultant
Wipro Limited
09.2017 - 12.2019
Senior Analyst
PWC-Price Waterhouse Coopers
02.2016 - 06.2017
Senior Associate
HSBC
02.2014 - 02.2016
B TECH - COMPUTER SCIENCE
JNTU - Institute -
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