Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
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ANUPA S

North Paravur, Kerala

Summary

Executive Assistant with proven success in communication and time management. Expertise in prioritizing tasks and multitasking in high-pressure environments. Recognized for effectively resolving escalated customer support issues and contributing to team objectives. Strong conflict mediation skills and ability to implement solutions independently.

Overview

7
7
years of professional experience
1
1
Certification

Work History

EXECUTIVE ASSISTANT - CEO

APOLLO ADLUX HOSPITAL
Kochi, Kerala
09.2022 - Current
  • Facilitated cross-departmental communication to enhance operational efficiency.
  • Coordinated internal collaboration to support daily operations and project alignment.
  • Managed complex calendar for executive appointments, meetings, and travel arrangements.
  • Arranged business travel for executives, ensuring compliance with travel policies.
  • Handled confidential information discreetly, maintaining integrity and security.
  • Organized vacation and meeting schedules for executives and senior management.
  • Facilitated board meeting agendas and distributed materials in advance to ensure preparedness.

PASSENGER SERVICES EXECUTIVE

CELEBI AIRPORT SERVICES
Cochin International Airport, Kerala
01.2020 - 09.2022
  • Coordinated arrival and departure procedures with ground crew personnel for each flight.
  • Performed check-in procedures for domestic and international flights efficiently.
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Provided support to passengers with special needs, including wheelchairs and unaccompanied minors.
  • Checked luggage for proper weight distribution according to aircraft specifications.
  • Answered multi-line telephone inquiries with professionalism and clarity.

CUSTOMER SERVICE AGENT II

BHADRA INTERNATIONAL INDIA PVT LTD
Chennai, Tamil Nadu
02.2018 - 12.2019
  • Executed check-in procedures for domestic and international flights.
  • Resolved customer complaints promptly to enhance service quality.
  • Advised passengers on changes or delays in scheduled flights.
  • Coordinated with ground crew on arrival and departure protocols for each flight.
  • Answered inquiries about airline services, including rates, routes, and schedules.
  • Verified accuracy of all boarding passes prior to flight departures.
  • Managed time efficiently to meet all task deadlines.

Education

TUV SUD Certification - HOSPITAL ADMINISTRATION

International School Of Skill Development
Kochi
07.2022

DIPLOMA IN AIRPORT MANAGEMENT -

Speedwings Academy For Aviation Services
Kaloor
01.2018

B.COM - COMPUTER APPLICATION

MarGregorius Abdul Jaleel Arts And Science College
North Paravur
03.2016

Skills

  • Effective communication
  • Time management
  • Administrative support and travel arrangements
  • Appointment scheduling
  • Interdepartmental collaboration
  • Adaptability
  • Languages - English, Malayalam, Tamil, Hindi

Personal Information

  • Passport number: W1928145
  • Passport expiry date: 12/07/32
  • Gender: Female
  • Nationality: Indian

Certification

Certificate of participation for a workshop conducted at Apollo Adlux Hospital, Kochi on Facility Design and disaster management as part of 12th IPSC (International Patient Safety Conference) pre-conference workshop.

Timeline

EXECUTIVE ASSISTANT - CEO

APOLLO ADLUX HOSPITAL
09.2022 - Current

PASSENGER SERVICES EXECUTIVE

CELEBI AIRPORT SERVICES
01.2020 - 09.2022

CUSTOMER SERVICE AGENT II

BHADRA INTERNATIONAL INDIA PVT LTD
02.2018 - 12.2019

TUV SUD Certification - HOSPITAL ADMINISTRATION

International School Of Skill Development

DIPLOMA IN AIRPORT MANAGEMENT -

Speedwings Academy For Aviation Services

B.COM - COMPUTER APPLICATION

MarGregorius Abdul Jaleel Arts And Science College

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