ANUPA S
North Paravur, Kerala
Summary
Executive Assistant with proven success in communication and time management. Expertise in prioritizing tasks and multitasking in high-pressure environments. Recognized for effectively resolving escalated customer support issues and contributing to team objectives. Strong conflict mediation skills and ability to implement solutions independently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EXECUTIVE ASSISTANT - CEO
APOLLO ADLUX HOSPITAL
Kochi, Kerala
09.2022 - Current
- Facilitated cross-departmental communication to enhance operational efficiency.
- Coordinated internal collaboration to support daily operations and project alignment.
- Managed complex calendar for executive appointments, meetings, and travel arrangements.
- Arranged business travel for executives, ensuring compliance with travel policies.
- Handled confidential information discreetly, maintaining integrity and security.
- Organized vacation and meeting schedules for executives and senior management.
- Facilitated board meeting agendas and distributed materials in advance to ensure preparedness.
PASSENGER SERVICES EXECUTIVE
CELEBI AIRPORT SERVICES
Cochin International Airport, Kerala
01.2020 - 09.2022
- Coordinated arrival and departure procedures with ground crew personnel for each flight.
- Performed check-in procedures for domestic and international flights efficiently.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided support to passengers with special needs, including wheelchairs and unaccompanied minors.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Answered multi-line telephone inquiries with professionalism and clarity.
CUSTOMER SERVICE AGENT II
BHADRA INTERNATIONAL INDIA PVT LTD
Chennai, Tamil Nadu
02.2018 - 12.2019
- Executed check-in procedures for domestic and international flights.
- Resolved customer complaints promptly to enhance service quality.
- Advised passengers on changes or delays in scheduled flights.
- Coordinated with ground crew on arrival and departure protocols for each flight.
- Answered inquiries about airline services, including rates, routes, and schedules.
- Verified accuracy of all boarding passes prior to flight departures.
- Managed time efficiently to meet all task deadlines.
Education
TUV SUD Certification - HOSPITAL ADMINISTRATION
International School Of Skill Development
Kochi07.2022
DIPLOMA IN AIRPORT MANAGEMENT -
Speedwings Academy For Aviation Services
Kaloor01.2018
B.COM - COMPUTER APPLICATION
MarGregorius Abdul Jaleel Arts And Science College
North Paravur03.2016
Skills
- Effective communication
- Time management
- Administrative support and travel arrangements
- Appointment scheduling
- Interdepartmental collaboration
- Adaptability
- Languages - English, Malayalam, Tamil, Hindi
Personal Information
- Passport number: W1928145
- Passport expiry date: 12/07/32
- Gender: Female
- Nationality: Indian
Certification
Certificate of participation for a workshop conducted at Apollo Adlux Hospital, Kochi on Facility Design and disaster management as part of 12th IPSC (International Patient Safety Conference) pre-conference workshop.
Timeline
EXECUTIVE ASSISTANT - CEO
APOLLO ADLUX HOSPITAL
09.2022 - Current
PASSENGER SERVICES EXECUTIVE
CELEBI AIRPORT SERVICES
01.2020 - 09.2022
CUSTOMER SERVICE AGENT II
BHADRA INTERNATIONAL INDIA PVT LTD
02.2018 - 12.2019
TUV SUD Certification - HOSPITAL ADMINISTRATION
International School Of Skill Development
DIPLOMA IN AIRPORT MANAGEMENT -
Speedwings Academy For Aviation Services
B.COM - COMPUTER APPLICATION
MarGregorius Abdul Jaleel Arts And Science College
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