ANUPAM BEHERA
AVP - Managed Services and Projects
Bengaluru
Summary
An accomplished business professional with over 17 years of experience in operations and project management. Known to head multiple projects across various industries, ensuring optimum resource allocation and risk minimization. Proficient in developing comprehensive project plans and expediting performance in accordance with key metrics. Well-versed in Salesforce and other tools and adept at eliciting, analyzing, and documenting complex business requirements. Possess strong management and interpersonal relationship skills while maintaining high standards of professionalism. Project Management Professional (PMP), SAFe 6 and Six Sigma Black Belt Certified.
Offering strong foundation in leadership and strategic thinking, eager to learn and grow within financial sector. Brings understanding of financial principles and project management skills, ready to use and develop analytical and problem-solving abilities in role.
Personable and analytical professional with strong ability to build relationships and manage complex projects. Adept in financial analysis and strategic planning, bringing proficiency in data interpretation and risk management. Committed to driving organizational success and achieving impactful results.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
9
9
Certificates
Work History
AVP - MANAGED SERVICES AND PROJECTS
ABSYZ INC.
Bengaluru
04.2021 - Current
- Served as senior level contact for clients on the implementation of projects and managed service engagements along with being responsible for team operations comprising architects, engineers, business analysts, and project managers.
- Supervised formation of Managed Services track and oversaw it through storming and norming stage till the performing stage.
- Formulated processes and tracked key metrics to monitor project performance and contributed tools to reduce defects, improve productivity and staff efficiency.
- Developed strategic plans and efficiently generated desired outcomes for clients (retention), grow revenue (upsell), or move prospects into new departments (cross-sell).
- Collecting, monitoring, and analyzing defined staff metrics to gauge productivity and efficiency of Project Management team
- Worked and participated in various pre-sales activities including discovery, solutioning, effort estimation and proposal building for RFPs, RFIs and RFQs
- Coordinated with sales, product management, and marketing team and supervised Customer Success and Managed Services team for optimum results.
- Conducted reviews of system set-ups and documents to ensure high quality of deliverables in accordance with quality standards and SOPS
- Lead other Project Managers/Consultants in project delivery and support the MS workstream.
- Ensure that projects are on track based on business requirements, risks and issues are appropriately escalated, as needed and resolved quickly.
- Initiated, established and maintained highly effective relationships with internal and external business contacts of various cultures, and at all levels
- Contract negotiations and project profitability management
- Average staff utilization increased from 60-70% (January- March 2021) to 100-110% (January-March 2022).
- Responsible for retaining 85% of existing clients and acquiring 4-5 new logos YoY.
- Systematic tracking assisted in reduction of escalation by 75-80%.
- Enhanced Managed Services Track, which was instituted in December 2020 with 3 projects, 160 man-hours/month, and total business value of $3200/month to currently 40+ projects, 12000+ man-hours/month, and a total business value of estimate $240,000/month.
LEAD CONSULTANT
ABSYZ INC.
Bengaluru
07.2020 - 04.2021
- Oversaw 20+ projects and participated in development of project plans, defining requirements and scope, manage project budgets, plan resource allocation and risk control
- Coordinated with internal resources and third parties/vendors for flawless execution of projects
- Worked towards improvisation of project health and profitability through effective control and governance methodologies
- Analyzed risks, opportunities, deliverables, and threats for projects and ensured resource availability and optimum allocation
- Developed comprehensive project plans and measured performance using appropriate systems, tools, and techniques
- Undertook complete project documentation and directly reported to management as per escalations
- Administered duties as the first point of call for clients and built collaborative partnerships with stakeholders
- Conducted checkpoint meetings, furnished status reports, and made recommendations for performance rating, hikes, and promotions of direct subordinates
- Drove continuous improvement efforts within the organization by analyzing performance metrics and implementing actionable insights gained from data analysis.
PROJECT MANAGER
ABSYZ INC.
Bengaluru
01.2018 - 06.2020
- Headed 20+ medium and large projects between 2018-2020 and the health of all such projects were green with an average of 4.85 CSAT score.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Analyzed risks, opportunities, deliverables, and threats for projects and formulated project plans, and track their performance.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Business Process and Quality Manager
Einfach Solutions
04.2015 - 12.2017
Business Process Analyst
Thomson Reuters
07.2011 - 04.2015
Senior Quality Control Co-Ordinator
Thomson Reuters
10.2009 - 06.2011
Senior Research Analyst
Thomson Reuters
04.2006 - 09.2009
Education
Advanced Program in Strategic Project Management - Project Management
Indian Institute of Management
Calcutta 09.2020 - 08.2021
PGDBA - Human Resource Management
SCDL
Pune 04.2009 - 05.2011
Bachelors in Business Administration - Business Administration And Management
GITAM
Visakhapatnam 06.2002 - 05.2005
Skills
Certification
Scaled Agile Framework (SAFe), 06/01/23
Timeline
AVP - MANAGED SERVICES AND PROJECTS
ABSYZ INC.
04.2021 - Current
Advanced Program in Strategic Project Management - Project Management
Indian Institute of Management
09.2020 - 08.2021
LEAD CONSULTANT
ABSYZ INC.
07.2020 - 04.2021
PROJECT MANAGER
ABSYZ INC.
01.2018 - 06.2020
Business Process and Quality Manager
Einfach Solutions
04.2015 - 12.2017
Business Process Analyst
Thomson Reuters
07.2011 - 04.2015
Senior Quality Control Co-Ordinator
Thomson Reuters
10.2009 - 06.2011
PGDBA - Human Resource Management
SCDL
04.2009 - 05.2011
Senior Research Analyst
Thomson Reuters
04.2006 - 09.2009
Bachelors in Business Administration - Business Administration And Management
GITAM
06.2002 - 05.2005
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