ANUPAM CHAKRABARTY
Bokaro Steel City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TTEC
12.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Electrical Test Engineer
Schneider Electric
06.2018 - 12.2019
- Chose components and parts such as fuses to meet job requirements.
- Earned recognition for consistently delivering high-quality results despite tight deadlines and complex project requirements, leading to increased trust from both internal stakeholders and external clients.
- Increased overall efficiency by maintaining detailed documentation of test procedures, results, and recommendations for improvements.
- Prepared product reports by collecting, analyzing and summarizing information and trends.
Junior Electrical Engineer
Electrosteel Steels Ltd- Vedanta
10.2016 - 05.2018
- Participated in continuous improvement initiatives aimed at refining organizational processes related to electrical engineering tasks.
- Increased client satisfaction by providing timely technical support on assigned projects and responding promptly to inquiries.
- Supported senior engineers in troubleshooting complex electrical issues, leading to faster resolution times.
- Documented work for internal use and client status updates.
Education
Bachelor of Science - Physics
Radha Govind University
Ramgarh, India06-2023
High School Diploma -
Rajendranath College Of Polytechnic
Durgapur, India07-2016
Skills
- Active listening
- Critical thinking
- Relationship building
- Computer proficiency
- Complaint handling
- Problem resolution
Timeline
Customer Service Representative
TTEC
12.2019 - Current
Electrical Test Engineer
Schneider Electric
06.2018 - 12.2019
Junior Electrical Engineer
Electrosteel Steels Ltd- Vedanta
10.2016 - 05.2018
Bachelor of Science - Physics
Radha Govind University
High School Diploma -
Rajendranath College Of Polytechnic
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