Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Industryexpertise
Personal Information
Languages
Training
LANGUAGES
Timeline
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Anupam Chanchal

Anupam Chanchal

Indirapuram

Summary

Forward-thinking professional offering advanced experience in overseeing operations, driving business strategy and overhauling distribution networks. Highly proficient in business development and strategic planning resulting in consistent growth and profitability. Proven leader with track record of successful communication, client relationship building, and achievement of sales goals.

Overview

14
14
years of professional experience

Work History

Associate Vice President

NatWest Group
Gurugram
01.2022 - Current
  • NatWest provide a full range of banking and insurance services to personal, business and commercial customers
  • Successfully designed, implemented, and managed robust AML Exits Account Closure Team of 20 staffs to ensure compliance with regulatory requirements
  • Conducted comprehensive risk assessments to identify potential money laundering and financial crime risks within the organization
  • Developed and implemented risk mitigation strategies and controls to minimize the risk exposure
  • Fostered strong collaboration with other sub-division to ensure a holistic approach to AML
  • Established a framework for continuous improvement in AML processes, incorporating feedback, industry trends, and lessons learned from internal incidents or external cases.

Customer Service & Operations Delivery Manager

The Royal Bank of Scotland
Gurugram
01.2018 - 01.2022
  • Worked as Delivery Manager in Account Closure Department for Retail and Business Customers
  • Implemented streamlined processes and workflow improvements that resulted in increased operational efficiency
  • Reduced processing times and operational costs through the identification and elimination of bottlenecks
  • Led the integration of new technologies and digital solutions to enhance banking operations
  • Implemented automation tools to streamline routine tasks and improve accuracy
  • Ensured strict adherence to regulatory requirements and compliance standards in all banking operations
  • Successfully navigated regulatory audits with minimal findings and implemented corrective actions where necessary
  • Built and led high-performing teams by fostering a positive and collaborative work culture
  • Implemented training and development programs to enhance the skills and capabilities of the operations team.

Operations Team Leader

The Royal Bank of Scotland
Gurugram
01.2011 - 01.2018
  • Successfully migrated Lending Operations from United Kingdom to India
  • Worked for Lending process on Relationship Manager Platform, where we are dealing with various kinds of Lending products like Overdraft, Credit Cards & Charge Cards, and Loans etc
  • Providing support to Credit teams by ensuring the timely, judicious and accurate processing of Lending request
  • Review and check borrowers' obligations, credit reports, financial histories etc to prepare lending applications for underwriting submittal
  • Ensure compliance with company policies, underwriting guidelines and lending-program requirements.

Education

Master's degree - Management and Marketing of Insurance

Amity University
Noida, U.P.
08.2024

Skills

  • Operations Management
  • Administrative Oversight
  • Service Delivery Management
  • Corporate Communications
  • Human Resources Management
  • Partnership Development

Websites

Accomplishments

  • Revolutionizing Efficiency: Bringing 'Exit Closures' In-House - Have trained 15 staff members into closures process and within 1 month process was in-housed with 100% accuracy and helped other teams to manage their WIP.
  • Building exceptional team - Hired 100+ people during career and currently leading the most successful team in CDD Exits Department.
  • Expertise in Operations - Implemented Digital solutions and new online closure strategy which allowed us to reduce SLA by 1 day and open platform for customers on weekends.

Industryexpertise

  • Operations Management & Team Handling
  • AML & KYC, Customer Onboarding & Offboarding
  • Digitalization & Process Transition

Personal Information

Title: Associate Vice President

Languages

  • Hindi Native
  • English Proficient

Training

  • Governance Essentials
  • Licentiate from Insurance Institute of India, 2010
  • Strategic Planning
  • Scrum Master Certification, 2024

LANGUAGES

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Associate Vice President

NatWest Group
01.2022 - Current

Customer Service & Operations Delivery Manager

The Royal Bank of Scotland
01.2018 - 01.2022

Operations Team Leader

The Royal Bank of Scotland
01.2011 - 01.2018

Master's degree - Management and Marketing of Insurance

Amity University

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Anupam Chanchal