Summary
Overview
Work History
Education
Skills
Alternate No
Languages
Disclaimer
Attributes
Personal Information
Languages
Timeline
Receptionist
Anupam Chand

Anupam Chand

Bengaluru

Summary

  • PERSONAL PROFILE:
  • Father's Name : Late Ashok Kumar Chand
  • Mother's Name : Latika Chand
  • Spouse Name : Anjana Sinha
  • Gender : Male
  • Date of Birth : 25.09.1991
  • Passport : Available
  • Languages Known : English, Hindi, Bengali & Odiya
  • Marital Status : Married
  • Permanent Address: Puri, Odisha.
  • Pin code : 752001

Overview

7
7
years of professional experience

Work History

Operation Executive

Flipkart Pvt.Ltd
Bengaluru
12.2024 - Current
  • Handling end-to-end case management/P0 management /identifying potential escalations & address it in a timely manner
  • Participating in planning and executing a variety of programs, services, and initiatives and monitor key indicators to ensure effective performance and control management of assigned operations or business groups
  • Providing work direction to less experienced Strategy and Execution staff
  • Reviewing basic initiatives including process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities
  • Closing deals with top competitors by accommodating them with promotional offer and services
  • Bringing new sellers through lead generation and helping them to get onboard in Flipkart Platform
  • Maintaining order fulfilment on weekly, monthly & quarterly basis

Flipkart Relationship Executive (Key Account Manager)

Teleperformance Global Business Pvt. Ltd
02.2023 - 10.2024
  • Action planning for the GMV impact
  • Stay up-to-date on industry trends & competitor activity
  • Business plan for monthly and quarterly basis
  • Working on multiple Seller account and giving them business input
  • Sharing data analysis report to clients against other competitors who comes under top performing seller list and preparing 'Plan of Actions' accordingly
  • Setting sales target with clients and working on the 'RCA' -(Root Cause Analysis)
  • Representing webinar to clients on weekly and monthly basis for new released ideas against growth plan
  • Setup and manage campaigns, including budget allocation, targeting & optimization
  • Monitor campaign performance, analyse data and provide actionable insights, & opportunities for optimization
  • Assisting juniors in the absence of team lead
  • Targeting seller tier and helping them how to achieve next ranking
  • Driving different advertisement campaign for all sellers available on Seller dashboard
  • Drive B2B sales, acquiring new corporate clients & upselling to existing accounts
  • Working on current inventory on daily basis, i.e, 'Out of Stock'

Senior Associate

Tata-Bigbasket
01.2018 - 12.2022
  • Company Overview: B2C platform
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Handling both inbound and outbound calls as per business requirements
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Handling escalation and social media cases tickets through mail, chat and calls
  • B2C platform

Education

B.E - Mechanical Engineering

Bharath Institute Of Higher Education & Research
01.2013

Standard-12th -

Kalinga Bharati Residential College
01.2009

Standard-10th -

DAV Public School
01.2007

Skills

  • Operation Management
  • Vendor Management
  • Order Fulfilment
  • Accounting
  • Procurement
  • Negotiations
  • Performance monitoring
  • Process improvement
  • Supplier relationship management
  • B2B sales
  • Operational efficiency
  • Warehouse management
  • Performance analysis
  • Stakeholder Management
  • Documentation
  • Brand Advertisement
  • Operation Analyst
  • SLAS
  • Category Management
  • Warehouse Management
  • MS-Office-(Excel, PowerPoint, Word)
  • Inventory Management
  • Team Management
  • Order Management

Alternate No

8549804092

Languages

  • English
  • Hindi
  • Bengali
  • Odiya

Disclaimer

I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief.

Attributes

  • Self-starter/ Go Getter
  • Ability to work under pressure
  • Adaptability

Personal Information

  • Total Experience: 5 Years & 3 Months
  • Father's Name: Late Ashok Kumar Chand
  • Mother's Name: Latika Chand
  • Spouse's Name: Anjana Sinha
  • Notice Period: 1 month
  • Date of Birth: 09/25/91
  • Gender: Male
  • Marital Status: Married

Languages

English
First Language

Timeline

Operation Executive

Flipkart Pvt.Ltd
12.2024 - Current

Flipkart Relationship Executive (Key Account Manager)

Teleperformance Global Business Pvt. Ltd
02.2023 - 10.2024

Senior Associate

Tata-Bigbasket
01.2018 - 12.2022

B.E - Mechanical Engineering

Bharath Institute Of Higher Education & Research

Standard-12th -

Kalinga Bharati Residential College

Standard-10th -

DAV Public School

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Anupam Chand