Anupam Chand
Bengaluru
Summary
- PERSONAL PROFILE:
- Father's Name : Late Ashok Kumar Chand
- Mother's Name : Latika Chand
- Spouse Name : Anjana Sinha
- Gender : Male
- Date of Birth : 25.09.1991
- Passport : Available
- Languages Known : English, Hindi, Bengali & Odiya
- Marital Status : Married
- Permanent Address: Puri, Odisha.
- Pin code : 752001
Overview
7
7
years of professional experience
Work History
Operation Executive
Flipkart Pvt.Ltd
Bengaluru
12.2024 - Current
- Handling end-to-end case management/P0 management /identifying potential escalations & address it in a timely manner
- Participating in planning and executing a variety of programs, services, and initiatives and monitor key indicators to ensure effective performance and control management of assigned operations or business groups
- Providing work direction to less experienced Strategy and Execution staff
- Reviewing basic initiatives including process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities
- Closing deals with top competitors by accommodating them with promotional offer and services
- Bringing new sellers through lead generation and helping them to get onboard in Flipkart Platform
- Maintaining order fulfilment on weekly, monthly & quarterly basis
Flipkart Relationship Executive (Key Account Manager)
Teleperformance Global Business Pvt. Ltd
02.2023 - 10.2024
- Action planning for the GMV impact
- Stay up-to-date on industry trends & competitor activity
- Business plan for monthly and quarterly basis
- Working on multiple Seller account and giving them business input
- Sharing data analysis report to clients against other competitors who comes under top performing seller list and preparing 'Plan of Actions' accordingly
- Setting sales target with clients and working on the 'RCA' -(Root Cause Analysis)
- Representing webinar to clients on weekly and monthly basis for new released ideas against growth plan
- Setup and manage campaigns, including budget allocation, targeting & optimization
- Monitor campaign performance, analyse data and provide actionable insights, & opportunities for optimization
- Assisting juniors in the absence of team lead
- Targeting seller tier and helping them how to achieve next ranking
- Driving different advertisement campaign for all sellers available on Seller dashboard
- Drive B2B sales, acquiring new corporate clients & upselling to existing accounts
- Working on current inventory on daily basis, i.e, 'Out of Stock'
Senior Associate
Tata-Bigbasket
01.2018 - 12.2022
- Company Overview: B2C platform
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Handling both inbound and outbound calls as per business requirements
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Handling escalation and social media cases tickets through mail, chat and calls
- B2C platform
Education
B.E - Mechanical Engineering
Bharath Institute Of Higher Education & Research
01.2013
Standard-12th -
Kalinga Bharati Residential College
01.2009
Standard-10th -
DAV Public School
01.2007
Skills
- Operation Management
- Vendor Management
- Order Fulfilment
- Accounting
- Procurement
- Negotiations
- Performance monitoring
- Process improvement
- Supplier relationship management
- B2B sales
- Operational efficiency
- Warehouse management
- Performance analysis
- Stakeholder Management
- Documentation
- Brand Advertisement
- Operation Analyst
- SLAS
- Category Management
- Warehouse Management
- MS-Office-(Excel, PowerPoint, Word)
- Inventory Management
- Team Management
- Order Management
Alternate No
8549804092
Languages
- English
- Hindi
- Bengali
- Odiya
Disclaimer
I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief.
Attributes
- Self-starter/ Go Getter
- Ability to work under pressure
- Adaptability
Personal Information
- Total Experience: 5 Years & 3 Months
- Father's Name: Late Ashok Kumar Chand
- Mother's Name: Latika Chand
- Spouse's Name: Anjana Sinha
- Notice Period: 1 month
- Date of Birth: 09/25/91
- Gender: Male
- Marital Status: Married
Languages
English
First Language
Timeline
Operation Executive
Flipkart Pvt.Ltd
12.2024 - Current
Flipkart Relationship Executive (Key Account Manager)
Teleperformance Global Business Pvt. Ltd
02.2023 - 10.2024
Senior Associate
Tata-Bigbasket
01.2018 - 12.2022
B.E - Mechanical Engineering
Bharath Institute Of Higher Education & Research
Standard-12th -
Kalinga Bharati Residential College
Standard-10th -
DAV Public School
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