Anupam Dahanwal
Jaipur
Summary
Operations professional with over 6 years of experience in finance, dispute resolution, and client service. Expertise in managing O2C processes, billing, collections, and quality assurance for multinational organizations. Proficient in Oracle, SAP, Ariba, and AS400, with a strong track record of enhancing client satisfaction and operational efficiency. Recognized for analytical skills in identifying trends and proactively addressing issues to drive business success.
Overview
7
7
years of professional experience
Work History
Analyst (L-11)
Accenture Pvt Ltd
Jaipur
01.2025 - 12.2025
- Working on an Aviation project within the Order to Cash (O2C) process.
- Managing disputes and collections, ensuring smooth resolution, and timely recoveries.
- Using the AS400 platform for transaction management and data processing.
- Collaborating with cross-functional teams to ensure client satisfaction.
- Managed credit card payment processing, including AMEX and multi-EPIC accounts.
- Handled accounts receivable, ensuring accurate tracking of outstanding balances.
- Managed chargebacks, including investigation, documentation, and coordination for timely resolution.
- Conducted timely follow-ups with clients, location teams, and collection teams to ensure on-time payments.
- Monitored payment status, resolved discrepancies, and updated records regularly.
- Handled client calls related to billing, payments, and chargeback queries.
Assistant Accountant
Infosys Ltd
Jaipur
08.2022 - 01.2025
- Managed O2C (Order to Cash) process for U.S.-based utility client Con Edison.
- Generated bills using Oracle and internal systems with high accuracy.
- Addressed client queries and ensured timely resolution.
- Led and mentored a team of 15-20 members, ensuring quality and performance compliance.
Senior Process Associate
Genpact Pvt Ltd
Jaipur
01.2019 - 01.2022
- Worked for Australian banking client NAB, handling credit operations, account openings, KYC analysis, and loan disbursals.
- Processed payments accurately and ensured timely disbursements.
- Conducted quality assurance on transactions and ensured regulatory compliance.
- Improved process efficiency by identifying workflow enhancements.
Education
Master of Commerce -
Rajasthan University
JaipurBachelor of Commerce -
St. Wilfred College
JaipurSkills
- Leadership and communication skills
- Strategic planning
- Oracle and SAP expertise
- MS Excel proficiency
- AS400 knowledge
- Quality assurance practices
- Client relations management
Awards
- Extra Miler Award, 2024
- Spot Award, 2023
- Spot Award, 2022
Languages
- Hindi
- English, Upper Intermediate - B2
- Hindi, Fluent
Timeline
Analyst (L-11)
Accenture Pvt Ltd
01.2025 - 12.2025
Assistant Accountant
Infosys Ltd
08.2022 - 01.2025
Senior Process Associate
Genpact Pvt Ltd
01.2019 - 01.2022
Master of Commerce -
Rajasthan University
Bachelor of Commerce -
St. Wilfred College