ANUPAM DAS

As a Deputy Manager in Operations at Axis Bank Ltd, I play a key role in ensuring the smooth functioning of daily banking operations while upholding regulatory compliance and service excellence. My responsibilities include managing branch-level operational processes, overseeing customer service quality, ensuring accurate transaction handling, and implementing risk management protocols. I also coordinate with internal departments to support business growth and maintain a high standard of efficiency and control within the bank’s operational framework.

Operational Management:
Ensure smooth day-to-day branch operations including cash management, account servicing, clearing, and back-end processing.

Customer Service & Relationship Management:
Handle escalated customer queries and complaints to ensure high service standards and customer satisfaction.

Regulatory & Compliance Adherence:
Ensure adherence to internal policies, RBI regulations, KYC norms, and AML guidelines during all transactions.

Process Improvement & Efficiency:
Identify bottlenecks in existing processes and suggest or implement improvements for better efficiency and reduced turnaround time.

Audit & Risk Management:
Prepare for and support internal/external audits. Address audit findings and implement corrective actions.

Team Supervision & Staff Training:
Guide and supervise junior staff; provide training on new policies, products, and systems to improve operational excellence.

Coordination with Cross-Functional Teams:
Work closely with departments like Credit, Compliance, IT, and Sales to streamline operations and support business objectives.

Monitoring & Reporting:
Prepare regular MIS reports and dashboards for senior management; track key operational KPIs and service metrics.

Cash & Vault Management:
Ensure proper handling of cash transactions, ATM operations, and vault management in line with security guidelines.

Support in Business Development:
Assist front-line teams in account opening, loan disbursal, and cross-selling financial products by ensuring quick and accurate processing.

As an Assistant Manager at Axis Bank, I am responsible for overseeing daily branch operations, ensuring smooth and compliant processes while delivering exceptional service to our customers. My role involves managing and strengthening client relationships, supporting the sales of banking products, and leading a team to meet performance goals. I take pride in maintaining operational efficiency, adhering to regulatory standards, and contributing to the overall growth and success of the branch.

Key Responsibilities:

Cash Handling & Transactions:
Accurately process cash withdrawals, deposits, and cheque transactions.
Handle cash disbursement and collection following RBI and Axis Bank protocols.
Manage foreign exchange transactions (if applicable).

Customer Service:
Address customer inquiries about basic banking services, account status, and transactions.
Assist in resolving complaints or escalating issues to senior officers.
Promote bank products like savings accounts, fixed deposits, and digital banking tools.

Compliance & Risk Management:
Ensure adherence to KYC (Know Your Customer), AML (Anti Money Laundering), and RBI guidelines.
Maintain cash register and ensure day-end cash balancing.
Report any suspicious transactions to the compliance department.

Sales Support:
Cross-sell banking products such as credit cards, insurance, and investment schemes.
Assist relationship managers in generating leads for new accounts and financial products.

Technology Use:
Operate banking software (Finacle, CRM tools, cash counting machines, etc.).
Support customers with digital banking platforms (mobile apps, ATMs, internet banking).