Anupam Dhar

• Collaborated with team members to achieve target results.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Created plans and communicated deadlines to complete projects on time.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.

• Responsible for end-to-end Transition and ramp-up of 25+ business processes and 1000+ FTE for key healthcare clients.
• Responsible for offshoring Revenue Cycle Management processes (Patient Pre-Auth – Verification – Claims Submission – Payment Posting – AR follow-up & Reporting) from North America to Asia.
• Complete project management including scoping, developing the business case, scoping, resourcing, project planning and scheduling, managing RAID logs based on solution complexity, priorities, and deliverables.
• Acted as customer's SPOC for all questions, decisions, actions, and updates as applicable during the Transition and Beta period. Performed Time & Motion studies to understand process capability.
• Designed processes and systems supporting business needs before, during and after transitions.

• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Coordinated presentations for customers and project members to detail project scope, progress and results.
• Led the Implementation of Information Governance, Risk and Compliance solutions to UK clients/ law firms to automate Enterprise Data Management, Litigation, and Compliance monitoring.
• Scope included Data Collection and Archival System, Smart Repository and ESI (electronic stored information), Comprehensive Classification, Extensive Data Analytics and Business Intelligence eDiscovery of evidence and Legal consulting.
• Liaised with litigation team to identify key custodians and ESI sources.
• Kick off meetings with clients and evaluate and design case plans, documenting review strategies. Managed scope creep and tracking.
• Analysed Bigdata and supported attorneys with findings for setting up a database.

• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Single Point of contact responsible for directing and planning the day-to-day tasks and deliverables.
• Focus on requirements, document issues, risks and defining solutions. Ensure that changes in scope or schedule are justified, covered financially and agreed to by appropriate decision makers.
• Track and report on project risks with corresponding contingencies and priorities.
• Program lead for the US Compensation and Benefits in plan design, compliance, and administration.
• Lead the US Open Enrolment process; including benefit administration system configuration and testing, payroll deduction setup and validation

• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
• Defined work plans in alignment with stakeholder requirements.
• Managed customer relations through communication and helpful interactions.
• Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.
• Troubleshot minor issues with equipment and tools.
• Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.