Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic
Anupam Dhar

Anupam Dhar

Navi Mumbai,India

Summary

Results-orientated and high-energy project manager with a talent for leading by example and inspiring peak performance. Recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record.

Overview

16
16
years of professional experience
1
1

PRINCE2® 2009 Certifications

1
1

Certified ScrumMaster (CSM)

1
1

PMP® Trained

1
1

FMEA Specialist

1
1

Trategic Planning and Innovation Management

1
1

7 Quality Tools

Work history

Senior Transition/Project Manager

Genpact
Mumbai
07.2022 - Current
  • Managing negotiations with Customer/Stakeholder/Sub-Contractor
  • Identifying issues, concerns that either have the potential or will impact the project baseline, and implementing effective risk mitigation strategies
  • Ensuring the successful delivery of a Portfolio of projects of varying value and complexity
  • Leading meetings, workshops, and client presentations
  • Facilitate and leading meetings up to stakeholder/board level
  • Working closely with clients and project teams to capture functional and non-functional requirements

Senior Project Manager

Genpact
Mumbai
07.2021 - 10.2022
  • Manage E2E Transitions/ Process Migration including understanding strategic business objectives, customer needs, development of Transformation blueprint, monitoring associated costs and benefits, Management of Contractual documentation
  • Creation and review of transition solutions for RFPs / RFIs and any other Pre-sales support
  • Working within the Transformation Team to define, scope and deliver projects and change initiatives
  • Track and report project costs and make sure that the project is completed in allotted budgets, timelines
  • Drive delivery of complex projects - Lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a project, from initiation to closure
  • Complete Project Management from defining project objective, business case, scope, success metrics, governance, communication, and delivery
  • Managed budgets, Communications and Risk Management to ensure timely delivery
  • Solution design based on in depth understanding of internal Digital Compendium (Transformation Services Offerings/ Solutions, Digital assets, Deployment toolkits etc.) with a sharp focus on market / industry / client specific agendas
  • Designed Target Operating Model, created RACI and conducted risk assessments for migration of respective processes services from various locations across globe.

Transitions Manager

GeBBS Healthcare Solution
Mumbai
08.2017 - 06.2021
  • Responsible for end-to-end Transition and ramp-up of 25+ business processes and 1000+ FTE for key healthcare clients
  • Responsible for offshoring Revenue Cycle Management processes (Patient Pre-Auth - Verification - Claims Submission - Payment Posting - AR follow-up & Reporting) from North America to Asia
  • Complete project management including scoping, developing the business case, scoping, resourcing, project planning and scheduling, managing RAID logs based on solution complexity, priorities, and deliverables
  • Designed Target Operating Model, conducted risk assessments for migration of key healthcare processes
  • Created transition solutions for RFPs / RFIs and any other Pre-sales support

Project Coordinator

Logical Software Solutions
Gandhinagar
02.2016 - 07.2017
  • Responsible for all phases of offshoring Legal process and project support, including initial project scope discussions with law firms, litigation departments, and data collection vendors; database design; review workflow implementation; production delivery and matter archiving
  • Led the Implementation of Information Governance, Risk and Compliance solutions to UK clients/ law firms to automate Enterprise Data Management, Litigation, and Compliance monitoring

Project Manager

Aon Hewitt
Gurgaon
05.2011 - 06.2015
  • Country: India
  • Single Point of contact responsible for directing and planning the day-to-day tasks and deliverables
  • Make key decisions to ensure the successful implementation of all initiatives
  • Monitor changes in scope or schedule are justified, covered financially, and agreed to by appropriate decision makers
  • Track and report on project risks with corresponding contingencies and priorities

Senior Process Analyst

IBM Daksh
10.2007 - 12.2010
  • Work with the Regional Project Manager to create a budget and project plan for the Technical Design, Development, Testing, and Support effort
  • Builds realistic time estimates, work plans
  • Experience working cross functional

Education

Bachelor of Arts -

Delhi Open University, Cavalry Lines University of Delhi

Skills

  • DIGITAL SKILLS
  • Project management (JIRA) / Microsoft Visio & Microsoft Project / MS Office (Word, PowerPoint, Excel, Access) / Power platform (Power Apps, Power Automate) / Open project / Basic RPA UiPath / Clarizen
  • Project budgeting
  • Cost control
  • Productivity improvement
  • Key stakeholder engagement
  • Agile project management
  • PRINCE2
  • Process improvement
  • Quality management
  • Risk management
  • PMBOK methodology

Certification

LISTENING C2 READING C1 WRITING C2 LISTENING C2 READING C2 WRITING C1, Prince 2 Certified, Scrum Master Certified, Project Management Professional Trained, 7 Quality Tools Certified, Strategic Planning and Innovation Management KEY SKILLS Negotiation, Project Delivery, Project Management, Identifying Issues, Stage-Gate, Mitigation Strategies

Languages

English
Fluent

Timeline

Senior Transition/Project Manager

Genpact
07.2022 - Current

Senior Project Manager

Genpact
07.2021 - 10.2022

Transitions Manager

GeBBS Healthcare Solution
08.2017 - 06.2021

Project Coordinator

Logical Software Solutions
02.2016 - 07.2017

Project Manager

Aon Hewitt
05.2011 - 06.2015

Senior Process Analyst

IBM Daksh
10.2007 - 12.2010

Bachelor of Arts -

Delhi Open University, Cavalry Lines University of Delhi

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