Hi, I’m
Anupam Ghosh
IT PROJECT MANAGER
Kolkata,WB
Summary
Dynamic and team-oriented IT Project Manager with 15 years of experience in asset management, incident management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Monitors projects by adhering to production schedule and budget, managing team, identifying problems and providing targeted solutions.
Overview
19
years of professional experience
2
years of post-secondary education
3
Certifications
Work History
JIO Infocomm LtdNAVI MUMBAI
IT Project Manager
04.2016 - Current
Job overview
- Lead and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Planned, designed, and scheduled phases for large projects.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Conducted security audits to identify vulnerabilities.
3i Infotech LtdKolkata
IT SERVICE DELIVERY MANAGER, IBM VODAFONE
12.2013 - 03.2016
Job overview
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Coordinated new hire recruitment, training and development.
- Planned and managed full Type project lifecycles, from conception through final completion.
- Provided basic end-user troubleshooting and desktop support.
- Proven ability to develop and implement creative solutions to complex problems.
HealthETC, Daffodil Group Kolkata
IT Manager
02.2013 - 12.2013
Job overview
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Created and terminated user's accounts from start to finish in business applications.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
DSM Infocomm LtdMumbai
IT Service Account Manager, IBM SHOPPERS STOP
04.2012 - 01.2013
Job overview
- Planned and managed full Type project lifecycles, from conception through final completion.
- Coordinated and led internal and external site team meetings.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
3i Infotech LtdKolkata
IT Infra Service, Support & Delivery Manager, East
08.2004 - 03.2012
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
Education
Jaipuria College Kolkata
Bachelor Of Commerce from Accounting
04.1996 - 03.1998
Skills
Project planning and development
Certification
Microsoft Azure foundation
Timeline
PRINCE2® Foundation
08-2022
Microsoft Azure foundation
03-2022
IT Project Manager
JIO Infocomm Ltd
04.2016 - Current
IT SERVICE DELIVERY MANAGER, IBM VODAFONE
3i Infotech Ltd
12.2013 - 03.2016
IT Manager
HealthETC, Daffodil Group
02.2013 - 12.2013
ITIL V3
05-2012
IT Service Account Manager, IBM SHOPPERS STOP
DSM Infocomm Ltd
04.2012 - 01.2013
IT Infra Service, Support & Delivery Manager, East
3i Infotech Ltd
08.2004 - 03.2012
Jaipuria College
Bachelor Of Commerce from Accounting
04.1996 - 03.1998
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