Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
Generic

Anupam James Tirkey

Bangalore

Summary

Commerce graduate with over three years of experience in customer operations across banking, automotive, and digital media sectors. Pursuing an MBA in Finance to enhance analytical and client management skills. Aiming to leverage financial knowledge and operational insights in a finance internship to contribute effectively to a dynamic team.

Overview

5
5
years of professional experience

Work History

Billing Analyst Advisor II

Concentrix
Bangalore
01.2023 - 09.2024
  • Collaborated with US client Adobe in the digital media sector.
  • Assisted in handling tax-related issues for subscription purchases via omnichannel.
  • Streamlined end-to-end processes for handling customer inquiries to invoicing for increased efficiency.
  • Focusing on solving queries related to cash applications and coordination with the customers.
  • Utilized expertise in analytics to oversee transactions via Cyber Source, Ayden, Brian Tree, and World Pay.
  • Maintained current knowledge of company products, services, and processes.
  • Assisted customers in resolving issues with their accounts or orders.
  • Enhanced customer retention by implementing effective discount strategies.

Business Operations Associate

ALTRUIST INIDA Pvt. Ltd
Bangalore
06.2021 - 12.2022
  • Played a role in operations for renowned Japanese automotive company TOYOTA.
  • Handle inbound calls, emails, and chat inquiries from customers.
  • Managed SL metrics while collaborating with MIS and Excel for report preparation.
  • Escalate complex cases to the appropriate teams, such as technical support, or management.
  • Coordinated with Toyota dealerships to resolve complex customer issues effectively.
  • Assisted with resolving guest issues through effective communication.

Customer Support Executive

CONCENTRIX
Bangalore
11.2019 - 08.2020
  • Delivered efficient communication services while maintaining adherence to Federal Bank Process.
  • Address concerns related to transactions, failed payments, debit/credit cards, and online banking.
  • Utilized analytics to manage and oversee complex financial transactions.
  • Assist in password resets, account unlocking, and troubleshooting online banking issues.
  • Facilitated fraud prevention by assisting in reporting and resolving fraudulent transactions.
  • Maintain records of customer interactions and transactions in CRM systems.
  • Ensure adherence to banking regulations and Federal Bank policies while assisting customers.

Education

MBA - Banking And Finance

Presidency University
Bangalore, India
01-2026

B.com - Accounting And Finance

RTMNU University- Hislop College.
Nagpur, India
01-2019

HIGHER SECONDRY SCHOOL - Science

ST. FRANCIS DE SALES COLLEGE
Nagpur, India
01.2016

Skills

  • Customer support
  • Financial analysis
  • Advanced Excel
  • Accounting standards
  • Accounting principles
  • Billing processes
  • Tax compliance
  • Adobe Creative Cloud
  • Data analytics

Hobbies and Interests

  • Volunteering
  • Personal Finance and Investing
  • Networking
  • Reading Business & Finance Books

Languages

  • English, Full Professional Proficiency
  • Hindi, Full Professional Proficiency

Personal Information

Date of Birth: 07/19/98

Timeline

Billing Analyst Advisor II

Concentrix
01.2023 - 09.2024

Business Operations Associate

ALTRUIST INIDA Pvt. Ltd
06.2021 - 12.2022

Customer Support Executive

CONCENTRIX
11.2019 - 08.2020

MBA - Banking And Finance

Presidency University

B.com - Accounting And Finance

RTMNU University- Hislop College.

HIGHER SECONDRY SCHOOL - Science

ST. FRANCIS DE SALES COLLEGE

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Anupam James Tirkey