Anupam Kulshrestha

Sr. Regional Manager – Telesales
Digital International Intermesh Pvt Ltd | Dec 2022 – Present

Built and scaled telesales and inside sales operations from the ground up, driving consistent revenue growth.

Designed performance frameworks including metrics, training modules, and sales playbooks that improved conversion and retention rates.

Expanded customer base by applying consultative sales techniques and fostering long-term client relationships.

Implemented scalable sales processes to maximize efficiency and productivity with limited resources.

Trained and groomed resources to acquire new customers with an average ticket size of 2.5 Lakhs+, positioning solutions that helped clients expand their businesses.

Monitored and analyzed daily, weekly, and monthly business performance reports to enhance forecasting and strategic planning.

• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profit
• Collaborated with sales and marketing departments to support client acquisition
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
• Negotiated client contracts and agreements to cultivate profitable business transactions
• Out Source Operation Management of Back Office & Sales through DSA Module
• Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools
• Translated customer needs into solution requirements using powerful value propositions and negotiation skills
• Contributed to industry events and trade shows to showcase products and gather industry intelligence
• Implemented creative sales training techniques for new and existing staff to increase revenue and overall success
• Identified business development challenges and customer concerns for proactive resolution
• Communicated directly with customers and partners to build strong business networks and relationships
• Implemented systems and procedures to increase sales
• Prepared sales presentations for clients showing success and credibility of products
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
• Organized promotional events and interacted with community to increase sales volume
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy

• Started playing multiple roles & responsibilities with the help of Many Leaders & Experts within the organization
• Product awareness amongst 43 Branches of Organization
• Up to 15Cr Vertical Revenue Management
• New Feature Requests & Implementation in the Web Portal to enhance User Experience
• New Facebook & Google Campaign creation requests to respective Dept for generating relevant leads
• Targeted Ultra-Premium, Premium & Affordable Category Brands for Using Getdistributor.com Subscriptions to reach interested potential distributors in their desired location & almost 5000+ New Customers addition with the help of the Sales Team from 2017 to 2022
• Customer Satisfaction Management Implementation by using automatic feedback/SR System & CRM Team
• Customer retention Management through Exiting Clients Division team
• Product Training to All India Employees through Video, Call & Visit
• Leading cross-functional teams
• Also Own direct reporting branch Supervising
• GetDistributors.com -Sales Operation & Strategy

• Motivated the Telesales team using positive reinforcement techniques to enhance engagement in business processes
• Consistently surpassed monthly, quarterly, and yearly branch targets
• Trained and developed new team members, ensuring high retention and promotion rates within the branch
• Managed a team comprising 4 team heads and 16 Telesales executives

• Exceeded Telesales Team targets by building, directing, and motivating high-performing sales teams
• Attended trade shows and industry events to promote MSMEs through Advertisement material like broacher, Business Directory etc
• Developed and monitored sales representative goals and performance to drive territory goals
• Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
• Implemented systems and procedures to increase sales
• Achieved established KPI for company, regional team, and individual performance through teamwork and customer focus

• Communicated regularly with Team managers for daily support and strategic planning for Maximizing revenue
• Developed sales strategy based on Popular Business Category for B2B Module & Establish region-wise Wise Inside Sales Team
• Regular Coaching for Sales Managers along with representatives in sales techniques and strategies
• They planned and conducted weekly sales meetings to keep sales representatives up-to-date on new Value propositions, Incentive Structures, and strategies
• Collaborated with upper management to implement continuous improvements and exceed team goals
• Managed revenue models, process flows, operations support and customer engagement strategies

• Made hiring recommendations to increase Branch productivity and profitability with quality team members
• Mentored team members to enhance professional development and accountability in the workplace
• Developed strategy to increase sales and hit over-achievement of Target
• Defined clear targets and objectives and communicated to other team members
• Established team priorities, maintained schedules, and monitored performance

• Worked effectively in fast-paced environments
• Participated in team projects, demonstrating an ability to work collaboratively and effectively
• Skilled at working independently and collaboratively in a team environment
• Passionate about learning and committed to continual improvement
• Assisted with day-to-day operations, working efficiently and productively with all team members
• Started learning about leadership capabilities by successfully motivating and inspiring others
• Got promoted earlier than defined criteria by overachieving the required target before the deadline

• Worked well in a team setting and learned about B2B Space from everyone in the branch
• Applied hard work to meet target deadlines as a new joiner in this role
• Learned and adapted quickly to new technology, Selling Digital Classified Advertisements to MSMEs'
• Worked flexible hours across day & night, weekend and holiday shifts to earn good incentives & reputation within in organization
• Revenue Generation through onboarding new clients & promoting their business On the Marketplace
• Smooth On-boarding by collecting all the required Material like Product Images, Matter sheets, Legal Docs, etc