Anupam Kumar
Delhi
Summary
Experienced IT Support, IAM & Intune Specialist with over 6 years of expertise in Desktop Support, Active Directory, Application Access Management, and Endpoint Security. Proven track record of managing identity lifecycle, resolving critical incidents, and delivering technical support across enterprise environments. Adept in using tools like ServiceNow, Intune, Citrix, and Privileged Access Management systems. Recognized multiple times for performance excellence and process improvements.
Overview
6
6
years of professional experience
Work History
Engineer I
NAB Innovation Centre India
09.2022 - 06.2025
- Set up IT Support operations for NAB's India location from scratch.
- Provided advanced technical support for desktop issues, user accounts, security, and application access.
- Managed end-to-end incident lifecycle using ServiceNow, reducing average resolution time by 20%.
- Handled account provisioning, deprovisioning, and access control using Active Directory and Exchange.
- Resolved remote work and VPN-related issues to maintain 99.9% service uptime.
- Supported application authentication, BIOS/UEFI settings, MS Office 365, and device security.
Senior Software Engineer
Capgemini
06.2019 - 09.2022
- Delivered L1.5–L2 support for over 100 applications and IAM services.
- Managed user provisioning, password resets, domain access, and role-based access control via AD.
- Administered Citrix XenApp environments, troubleshooting profile, session, and server issues.
- Handled privileged access provisioning using internal PAM tools for FireCall servers.
- Performed VPN setup, patch deployments, and compliance management.
- Actively participated in resolving major incidents (MIMs) through calls, chats, and email coordination.
- Used Maas360 and Intune for mobile security and wipe-out procedures.
- Experience with Service Now ticketing tool as a technology service desk supporting applications
- Worked on Active Directory to create account for users on Domain Servers, provide applications access, Unlock and Generate a Domain Password
- Working on Citrix XenApp, creating web tool settings, changing servers and handling users Citrix Account setting
- Handling Identity Access and Connectivity Issues, Software Deployment, Application Interfaces
- Experience with Privileged Access Management Tool for generating access to Fire Call Servers
- Working on Major Incident Tickets for Application Outages via chats, calls or Email
- Experience with Maas360 Admin Console used for Data revoke and Data Whipped Out Process
Education
Masters of Computer Application -
Chandigarh University
2023
Bachelors of Computer Applications -
IMS-Ghaziabad Affiliated by CCSU
05.2019
Skills
- Identity & Access Management (IAM)
- Active Directory / Azure AD
- Desktop & Remote Support (Windows/Mac)
- ITSM & Ticketing (ServiceNow, JIRA)
- Privileged Access Management (PAM)
- Citrix XenApp / Citrix Director
- Endpoint Management (Microsoft Intune, SCCM)
- VPN / Remote Access Support
- Office 365 / Exchange Online Support
- Mobile Device Management (Maas360, Intune)
- Incident, Problem & Change Management
- PowerShell (Basic Scripting)
- Network & Security Troubleshooting
Accomplishments
- 2x TOP PERFORMER OF THE YEAR, 2020-21
- ACE PRO LEARNING CHAMPION, 2021
- XtraMile for the work Contribution, 2021
- Best Performer at NAB, 2023-24
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Hobbies and Interests
- Computer Technology
- Mountaineering
- Hiking
Timeline
Engineer I
NAB Innovation Centre India
09.2022 - 06.2025
Senior Software Engineer
Capgemini
06.2019 - 09.2022
Bachelors of Computer Applications -
IMS-Ghaziabad Affiliated by CCSU
Masters of Computer Application -
Chandigarh University
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