ANUPAM KUMARI
Gurugram
Summary
Dynamic Regional Manager with a proven track record at Gmoney Pvt Ltd, excelling in project implementation and stakeholder engagement. Expert in strategic planning and process optimization, I have driven significant improvements in loan disbursement targets and enhanced team performance, ensuring exceptional customer success and operational efficiency.
Overview
12
12
years of professional experience
Work History
Regional Manager/ Project Implementation
Gmoney Pvt Ltd
09.2022 - Current
- Manage people managers at different location
- Daily/Weekly/Monthly SLA Performance Management of multiple region
- Setting up of KRA checking the Objectives Communicating expectation clearly and setting a timeline for achieving goalsAccountable for actions and decisions
- Developing frontline managers
- Weekly, Monthly reviews with internal and external counterparts
- Business Development: Identify market trends and develope sales strategies to achieve loan disbursement targets in the assigned region
- Relationship Management: Build and maintain relationships with healthcare providers and clients, ensuring a positive customer experience and addressing inquiries
- Team Leadership: Recruit, train, and manage a team of relationship officers, setting performance metrics and conducting regular reviews to drive results
- Operations Management: Overseeing the daily operations, ensuring efficient application handling and compliance with regulatory guidelines
- Financial Management: Monitor the regional budget for disbursements and prepare reports on performance and market trends for senior management
- Strategic Planning: Contribute to regional strategy development and collaborate with other departments to tailor products to meet market needs
Business Operations Manager/ Project Implementation
Day To Day Healthcare
12.2019 - 09.2022
- Project Implementation: Directed end-to-end project implementation for healthcare solutions, ensuring timely and on-budget delivery
- Process Improvement: Spearheaded initiatives to streamline and automate operations, enhancing overall efficiency and workflow
- Team Coordination: Managed project teams, coordinating between internal resources and external partners for seamless execution
- Client Interaction: Developed project plans and provided high-level input for client reports, ensuring client satisfaction through follow-up and communication
- Strategic Operations Management: Oversaw daily operations to align with short-term and long-term business goals, driving profitability
- Stakeholder Engagement: Facilitated effective communication within project teams and with stakeholders to ensure alignment and transparency
- Monitoring and Reporting: Conducted performance analysis and reporting to identify areas for improvement and ensure adherence to project timelines
Asst Manager -Patient Care Services
Care Hospitals
06.2018 - 11.2019
- Team Leadership: Led a team of 38 staff members to enhance the quality of customer service and operational efficiency within patient care services
- Operational SOP Development: Developed and implemented standard operating procedures (SOPs) to streamline patient services and improve overall operational workflows
- Patient Service Improvement: Significantly improved patient service times and satisfaction through effective management and staff training
- Conversion Rate Optimization: Increased the conversion rate from outpatient to inpatient services by 10%, contributing to overall hospital growth
- Feedback Utilization: Actively acted on patient feedback to elevate service delivery, ensuring a responsive approach to patient needs
- Performance Monitoring: Supervised daily operations, tracking staff performance and ensuring compliance with healthcare regulations
- Collaboration with Departments: Coordinated with various departments to ensure timely and efficient patient care delivery, fostering an integrated approach to healthcare services
Asst Manager - Operations
Asian Hospitals
10.2016 - 05.2018
- Staff Performance Management: Improved staff performance through training and recognition programs, enhancing overall service delivery in outpatient (OPD) and inpatient (IPD) departments
- Operational Efficiency: Optimized operational workflows to reduce delays in patient processing and billing, ensuring timely service for patients
- Patient Conversion Tracking: Monitored and tracked conversion rates from OPD to IPD and diagnostics, driving strategies to increase service uptake
- Marketing Strategy Implementation: Developed and executed marketing campaigns aimed at attracting new clients and increasing patient engagement with hospital services
- Cross-Departmental Collaboration: Collaborated with various departments to ensure smooth operations and high-quality patient care, enhancing the overall patient experience
Sr Executive
Paras Hospital Patna
08.2013 - 10.2016
- Patient Admissions Management: Oversaw patient admissions, ensuring efficient processing and a smooth entry experience into the hospital system
- Quality Control: Managed regular inspections and quality control of hospital operations, ensuring compliance with healthcare standards and regulations
- Scheduling Coordination: Planned and coordinated daily calendars for the clinical team, facilitating efficient scheduling of appointments and treatments
- CME Organization: Organized Continuing Medical Education (CME) events at the national level, promoting professional development and knowledge sharing among medical staff
- Administrative Support: Provided comprehensive administrative support, including managing billing processes and assisting in patient inquiries, contributing to a positive patient experience
Education
Certification course - Project Management
IIM Indore
01-2025
MBA - Healthcare Management
Sikkim Manipal University
04-2016
Bachelor - Commerce
Burdwan University
Skills
- Project Implementation Process
- Stakeholder engagement
- Market research
- Process optimization
- Project planning
- Team development
- Strategic planning
- Project management
- Improvement Operations
- Management
- Customer Success Management
- Change Management
- Client Relationship Management
- Cross-functional Collaboration
- Operations Management
References
Available on request.
Strengths And Expertise
- Project Implementation
- Process Improvement
- Operations Management
- Customer Success Management
- Change Management
- Client Relationship Management
- Cross-functional Collaboration
- Financial Management
- Strategic Planning
Timeline
Regional Manager/ Project Implementation
Gmoney Pvt Ltd
09.2022 - Current
Business Operations Manager/ Project Implementation
Day To Day Healthcare
12.2019 - 09.2022
Asst Manager -Patient Care Services
Care Hospitals
06.2018 - 11.2019
Asst Manager - Operations
Asian Hospitals
10.2016 - 05.2018
Sr Executive
Paras Hospital Patna
08.2013 - 10.2016
Certification course - Project Management
IIM Indore
MBA - Healthcare Management
Sikkim Manipal University
Bachelor - Commerce
Burdwan University
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