Badminton
Anupam Medhi
Qualitative Host
Bengaluru
Summary
Dynamic professional with a proven track record in enhancing customer experience and operational efficiency, notably at SaveBySwitching. Skilled in active listening and critical thinking, adept at leading teams to exceed targets. Excelled in utilizing excellent communication to foster strong client relationships, achieving significant improvements in client satisfaction.
Overview
3
3
years of professional experience
1
1
Language
Work History
Qualitative Host
M360 Research
03.2024 - 01.2025
- Hosting and Scheduling interviews between clients and respondents.
- Following up with client queries and responding to their emails.
- Working along side ENG team in improving and providing feedbacks on the new QualStage platform 2.0.
- Uploading presentation slides for upcoming scheduled sessions.
- Monitoring interviews to assist teammates and promote satisfactory interview flow.
- Following up with respondents to assist with technical checks.
- Providing weekly feedbacks to teammates and working along side to ensure smooth flow of daily activities.
- Assisting manager by assigning daily tasks to team members.
Senior Executive - Operations
SaveBySwitching
07.2023 - 12.2023
- Identifying and qualifying potential customers and skillfully introducing offers to attract.
- Access customer needs and present suitable products, services and solutions.
- Building and maintaining strong relationship with customers to ensure repeat business.
- Negotiating pricing and contracts to close sales deals.
- Coordinate with internal team to deliver excellent service to customers.
Customer Experience/Sales Executive
Slicepay
04.2022 - 05.2023
- Provided solutions by managing and resolving more than 80 customer queries each day.
- Showcasing excellent sales skills when acknowledging referral benefits to customers when they refer services to friends/family.
- Updating customer queries as priority based on the requirement. Following up with hight priority concerns.
- Verifying updated profiles to check their eligibilty.
- Working along side management team to resolve pending/unsolved queries.
- Following up with customers regarding outstanding payments.
Education
2nd PU - Maths, Economics, Business Studies, Accountancy
Mother Mary English School
Bengaluru03.2018
Skills
Active listening/ attention to details
Excellent communication
Leadership
Critical thinking
Excellent time management
Physically fit and active
Accomplishments
- Received 'Newbie' frontrunner award's at SaveBySwitching on my 2nd month of joining.
- Achieved result by completing task with accuracy and efficiency.
- Resolved product issue through consumer testing.
Interests
Yoga
Reading
Timeline
Qualitative Host
M360 Research
03.2024 - 01.2025
Senior Executive - Operations
SaveBySwitching
07.2023 - 12.2023
Customer Experience/Sales Executive
Slicepay
04.2022 - 05.2023
2nd PU - Maths, Economics, Business Studies, Accountancy
Mother Mary English School