ANUPAM MISHRA
Faridabad
Summary
Results-driven Sr. Infrastructure Engineer at Virsectech specializing in Azure administration and application management. Demonstrated success in improving operational efficiency and security through strong team leadership and effective incident management. Expertise in cloud infrastructure management and performance monitoring, contributing to high customer satisfaction and uninterrupted IT operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Infrastructure Engineer
Virsectech (New Jersey)
Delhi
01.2025 - Current
- Managed Azure infrastructure for web application deployments, ensuring high availability and performance.
- Configured and administered Azure services, including Application Gateway and Azure Firewall.
- Oversaw Site-to-Site and Point-to-Site VPNs for secure connectivity.
- Administered Azure Active Directory for identity and access management.
- Provisioned, monitored, and scaled VMs and servers effectively.
- Utilized ManageEngine OpManager for server and network monitoring.
- Implemented Microsoft Intune for comprehensive device management and compliance.
- Collaborated with IT teams to troubleshoot complex production issues.
Team Lead
Icreon Communications
Noida
06.2023 - 12.2024
- Managed Azure resources to support developers in creating and maintaining servers across QA, Production, and Dev environments.
- Coordinated O365 user setup, distribution group management, email creation, and license assignments per role.
- Conducted Intune policy reviews alongside efficient management of Windows devices.
- Executed server health assessments and ensured backup procedures were followed in both on-premises and Azure environments.
- Provided application support while leading IT team through performance evaluations.
- Kept accurate records of software licenses in accordance with legal and company standards.
- Documented essential processes related to system implementations for future reference and training purposes.
- Monitored compliance with security protocols throughout application development phases.
Helpdesk & Project Manager
Porteck (Client: Essen Healthcare Bronx NY)
Noida
10.2021 - 06.2023
- Spearheaded planning and execution of global corporate IT functions, including infrastructure and end-user support.
- Directed IT teams in India, consisting of 30 members, to optimize service delivery.
- Developed incident response procedures for detection, communication, remediation, recovery, and reporting.
- Standardized corporate IT practices and policies to secure Helpdesk and Desktop Support environments.
- Motivated IT staff to implement solutions that increased customer satisfaction and technology adoption.
- Facilitated collaboration between IT organizations and senior executives for strategic alignment.
- Completed organization-wide projects, including Web Proxy and security application implementations.
- Established department goals and service level agreements to improve operational effectiveness.
IT Administrator
Porteck (Client: Essen Healthcare Bronx NY)
Noida
08.2018 - 09.2021
- Directed overall planning and management of global corporate IT functions, including infrastructure and end-user support.
Facilitated collaboration between IT organizations to enhance communication and adoption of new technologies.
Coordinated vendor management and ensured business continuity and disaster recovery site readiness.
Motivated IT staff to implement solutions that increased customer satisfaction and technology adoption.
Oversaw desktop, network, server support, and VOIP systems for optimal operational effectiveness.
Managed database administration and quality assurance processes to maintain data integrity.
Supported senior executives in proactive implementation of changes aligned with corporate objectives.
IT Administrator
Aegis Associates (Client: Essen Healthcare Bronx NY)
Delhi
01.2012 - 07.2018
- Resolved technical issues for US client, enhancing system reliability.
- Monitored system performance to maintain optimal service availability.
- Managed servers for India offices to ensure operational efficiency.
- Oversaw system maintenance to prevent downtime and improve user experience.
Customer Support Enginer
Shalimar Paints Limited
Delhi
02.2009 - 11.2010
- Handled dealer inquiries concerning computer hardware, software, and tinting machine functionality.
Diagnosed and rectified issues with internet access and LAN configurations.
Troubleshot software applications, focusing on MS Outlook and MS Office problems.
Customer Support Engine
Advance Graphics System
Delhi
06.2008 - 01.2009
- Executed installation of painting machines, improving process efficiency.
Conducted troubleshooting on instruments, reducing downtime and enhancing reliability.
Delivered application support for instruments, facilitating smooth operation.
Education
BCA - Computer
Himalayan Garhwal University
Himalayan Garhwal University01.2023
XIIth - English
KV No 2 Delhi Cantt
Delhi01.2006
Xth - English
KV 2 Delhi Cantt
Delhi01.2004
Skills
- Active Directory and Azure administration
- Enterprise security management
- Application deployment and management
- Performance monitoring tools
- Cylance and Veeam expertise
- FTP protocol knowledge
- Help desk support operations
- Team leadership and collaboration
- Microsoft Intune management
- ManageEngine solutions expertise
- Cloud infrastructure security
- Incident and problem management
- Server optimization and management
- Device management best practices
- ITIL implementation processes
- Vendor relationship management
- Operating system administration
- Backup and recovery strategies
- IT security compliance practices
- User account management strategies
- Azure infrastructure management
- VPN configuration skills
- Server health monitoring techniques
- Infrastructure automation solutions
- Virtualization technologies expertise
- VPN configuration
- Server health monitoring
Project Management Experience
- Gsuite to Microsoft 365 migration successfully led the migration of email, Google Drive data, and calendar meetings from Gsuite to Microsoft 365 for a U.S.-based client, ensuring seamless user transition and zero data losson, seamless user onboarding, and zero data loss through meticulous planning and execution.
- Cylance Endpoint Security Deployment
Deployed CylanceProtect across servers and workstations, creating and enforcing endpoint security policies to enhance the organization's security framework and reduce cyber risk exposure. - NinjaRMM Implementation
Rolled out NinjaRMM tools for centralized patch management and system monitoring. Configured automation policies, alert thresholds, and reporting dashboards to streamline IT operations and response times. - Server Infrastructure Migration to Azure
Migrated server workloads from on-premises, VMware, and AWS environments to Microsoft Azure. Managed end-to-end planning, execution, and optimization to support scalability, availability, and cost efficiency.
Certification
- ITIL Foundation Certified
- Microsoft Certified: Azure Administrator Associate (AZ-104)
– Completed training via Simplilearn and certified by Microsoft - Jetking Certified Hardware and Networking Professional (JCHNPP)
Languages
hindi, english
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Timeline
Sr. Infrastructure Engineer
Virsectech (New Jersey)
01.2025 - Current
Team Lead
Icreon Communications
06.2023 - 12.2024
Helpdesk & Project Manager
Porteck (Client: Essen Healthcare Bronx NY)
10.2021 - 06.2023
IT Administrator
Porteck (Client: Essen Healthcare Bronx NY)
08.2018 - 09.2021
IT Administrator
Aegis Associates (Client: Essen Healthcare Bronx NY)
01.2012 - 07.2018
Customer Support Enginer
Shalimar Paints Limited
02.2009 - 11.2010
Customer Support Engine
Advance Graphics System
06.2008 - 01.2009
BCA - Computer
Himalayan Garhwal University
XIIth - English
KV No 2 Delhi Cantt
Xth - English
KV 2 Delhi Cantt
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