Anupam Mukherjee

• Team performance is led, including oversight of:

Recruitment
Training
Performance appraisals

• Daily management support is provided to managers and supervisors, ensuring operational efficiency.
• Supplier/Vendor selection
• Supplier performance is monitored to align with global quality standards by:

Meticulous tracking of schedules and deliveries
Reporting of progress to AVP and US/UK managers

• Quality control mechanisms and departmental procedures are implemented, focusing on:

Workflow improvement
Effective communication of changes

• Workload allocation and team utilization are managed in consultation with department heads.
• Emphasis is placed on:Motivation, training, and retention of team members
  Implementation of new technologies
  Ongoing monitoring of team costs
• Annual budgeting processes are skillfully managed to support organizational financial stability and transparency.

• Managed team of 3-5 supervisors, overseeing growth of different processes and team performance.
• Improved output up to 40% by resorting to time-based analysis of tasks and capacity
• Ensured to deliver services matching global standards.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Led projects and analyzed data to identify opportunities for improvement.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes and employee strength.
• Evaluated report data to proactively adjust and enhance Peer Review operations.
• Demonstrated new products, procedures and techniques to employees.
• Supported other divisions in times of need

• Provided coaching and counseling to 5-7 employees to encourage professional growth as well as meet short- and long-term goals.
• Worked closely with vendors to deliver timely processing of articles and issues with adherence to quality
• Provided supportive link between external customers and internal operations.
• Maintained compliance with company policies, objectives and communication goals.
• Delegated tasks to others on grooming team.
• Worked on projects at global level
• Supported other departments by extending help in organizing corporate activities

• Coordinated Journals' content with editors.
• Worked with post-production team members and other specialists to produce captivating and successful content.
• Actively listened to editors and authors, handled concerns quickly and escalated major issues to supervisor.
• Identified issues, analyzed information and provided solutions to problems.
• Increased editor and author satisfaction by resolving their issues.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Supervised a team of 2-3 Project managers and reported directly to Head-Project management
• First level support to the team members
• Monitoring/tracking/keeping a close tab on the status of team members’ projects by maintaining a detailed status sheet
• Attending team member’s important conference call/launch/transmittal meeting/training session
• Assessment/preparation of team’s capacity report and sending the same to Head-Project management
• Working on high-priority, A-plus category, pilot and key projects ONLY
• In case of urgency/emergency, managing both Internal (Production team) and External (Client/Sales rep) coordination during evening shift.

• Monitoring/tracking/keeping a close tab on the status of team members’ projects by maintaining a detailed status sheet
• Account s Head for the client John Wiley Journals.
• Responsible for daily turn arounds of articles and monthly upload to Printer.
• Attending team member’s important conference call/launch/transmittal meeting/training session
• Working on high-priority, A-plus category, pilot and key projects ONLY
• Managing the day to day jobs assigned by the clients like Prentice Hall, Pearson UK, Pearson US custom publishing, McGraw- Hill Elementary Science, John Wiley, and OUP.
• In case of urgency/emergency, managing both Internal (Production team) and External (Client/Sales rep) coordination during evening shift.• Monitoring/tracking/keeping a close tab on the status of team members’ projects by maintaining a detailed status sheet
• Account s Head for the client John Wiley Journals.
• Responsible for daily turn arounds of articles and monthly upload to Printer.
• Attending team member’s important conference call/launch/transmittal meeting/training session
• Working on high-priority, A-plus category, pilot and key projects ONLY
• Managing the day to day jobs assigned by the clients like Prentice Hall, Pearson UK, Pearson US custom publishing, McGraw- Hill Elementary Science, John Wiley, and OUP.
• In case of urgency/emergency, managing both Internal (Production team) and External (Client/Sales rep) coordination during evening shift.