Anupam Pandey

• Worked closely with stakeholders, senior leadership to develop a long-term roadmap for enhancing broker and agency tools, including the onboarding process, commission management, and policy administration.
• Conducted market research and competitor analysis to identify opportunities for improvement and innovation in the broker and agency management space.
• Developed detailed user stories, functional specifications for product enhancements and new features as well as managed the product backlog and worked closely with Agile development teams to prioritize features based on business value, customer feedback, and compliance requirements.
• Defined acceptance criteria for features, ensuring that deliverables met both business goals and regulatory standards, particularly within the health insurance industry.
• Led the design and implementation of a digital platform that allowed brokers and agencies to easily onboard, manage their profiles, and access real-time data on policies and commissions.
• Designed and implemented a commission management system that accurately tracked and managed broker commissions based on policies sold, renewal rates, and performance metrics.
• Collaborated with the finance and billing teams to ensure real-time calculation and disbursement of commissions.
• Developed comprehensive training materials and documentation for brokers and agencies to effectively use the platform.

Achieved a 95% satisfaction rate among brokers during the onboarding process, as reported through post-onboarding surveys.

Delivered a real-time commission management system, which decreased errors in commission payouts by 25%.
Provided brokers with real-time commission reports, improving transparency and reducing customer service inquiries by 30%.

Product Owner

IBM India

10/2017 to 05/2019

• Developed and maintained the quarterly product roadmap, worked with stakeholders, including senior management, legal teams, and third-party partners, to ensure alignment with the bank’s strategic goals and long-term growth objectives.
• Acted as the primary point of contact between business stakeholders (e.g., marketing, legal, risk, technology teams) and the development team.
• Created and managed the product backlog, ensuring that all user stories and epics aligned with both business goals and regulatory requirements.
• Worked with UX/UI teams to design intuitive screens for customers to grant, manage, and revoke third-party access to their financial data.
• Actively participated in Agile Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, ensuring smooth product development cycles.
• Prioritized features and functionality based on value, urgency, and customer impact, balancing stakeholder interests with technical constraints.
• Collaborated with the development team to refine user stories, define acceptance criteria, and ensure deliverables met business requirements and user expectations.
• Successfully launched Nationwide Bank’s Open Banking Platform, enabling secure access and data sharing between 100+ third-party fintech providers within the first year.
• Increased customer engagement by 40% through the introduction of seamless, consent-based services and user-friendly interfaces for managing financial data.

Product Lead

IBM India

08/2013 to 09/2017

• Led workshops with business stakeholders to gather detailed requirements for the overdraft management system, ensuring alignment on functionality and expectations.
• Worked closely with stakeholders, including senior leadership, marketing, legal, and risk teams, to create a strategic roadmap and prioritize features based on business impact and customer needs.
• Championed the integration of overdraft limit management, interest calculation, repayment plans, and customer notifications into one seamless, scalable system.
• Prioritized the product backlog based on customer feedback, regulatory requirements, and technical feasibility, ensuring that each sprint delivered maximum value to the business and end-users.
• Worked closely with the UI/UX team to design a user-friendly self-service interface for customers to manage overdrafts, including setting limits, monitoring usage, and adjusting repayment plans.

Sr. Business Analyst:

IBM India

08/2010 to 07/2013

• Worked as Sr. business analyst with Vodafone & managed the end-to-end implementation, customization, and maintenance of Siebel CRM for telecom operations.
• Ensured system stability, performance optimization, and upgrades to support business requirements.
• Defined and maintained business rules, workflows, and automation within Siebel CRM to streamline processes.
• Worked with stakeholders (sales, customer service, marketing, billing) to align Siebel CRM with business needs.
• Worked with IT teams to implement APIs and middleware for seamless data exchange.
• Reduced CRM-related support tickets by 25% by implementing proactive monitoring and incident resolution frameworks.

• Worked with IBM India and supported integration of billing, CRM, and network infrastructure from ARCOR to Vodafone Germany systems.
• Collaborated with IT teams to ensure seamless data migration while minimizing customer disruption.
• Assisted in evaluating potential system redundancies and streamlining operations post-merger.

• Worked as Analyst, and conducted the user interview, surveys and market research
• Defined the property listing user journey, designed the user mock up, provided the presentation to the product management teams to define the product
• Collaborated with the cross functional teams to design the overall solution, UI/UX and end to end implementation.
• Participated the product review/feedback sessions and worked on prioritization.
• Provided the User training sessions with end users, supported the GO TO Market strategy

Worked as support analyst