Anupam Yadav
Dwarka
Summary
Insurance Professional with over 7 years of experience specializing in Property & Casualty (P&C) and Long-Term Care. Currently serving as a Subject Matter Expert at Xceedance, with a deep background in claims for Accident & Health, Marine, and Healthcare. Proven expertise in managing the full policy lifecycle—from Pre-bound risk assessment and premium calculation to Bound policy management and complex claims recovery. Proficient in PEGA, Duck Creek workflow tools.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Subject Matter Expert - Claims (operations)
Xceedance
Gurugram
10.2025 - Current
- Lead the end-to-end claims recovery process, ensuring high efficiency and meeting settlement targets ahead of schedule.
- Pre-bound & Bound Integration: Act as the technical point of contact for resolving discrepancies between bound policy terms and claim coverage, ensuring all payments align with the original bound contract.
- Managed weekly reporting for onshore teams to reconcile unidentified funds and settle complex payments.
- Mentor and train new hires on claims processing standards, Duckcreek workflows, and compliance protocols.
Process Expert - Claims (Operations)
Xceedance
Gurugram
10.2023 - 09.2025
- Managed day-to-day claims execution for major ANZ and AME specialty insurers, consistently meeting strict SLAs.
- Lifecycle Management: Verified assessment and lodgment of FNOL by cross-referencing Pre-bound quote details to ensure accurate risk entry before the policy was Bound.
- Handled reserve setting and payment posting within delegated authority limits.
- Performed monthly query analysis to reduce friction with onshore teams and improve processing accuracy.
Analyst - Quality Assurance
Xceedance
Gurugram
09.2021 - 09.2023
- Provided high-level QA support for specialty insurers across the US, Europe, and AME regions.
- Underwriting Audit: Conducted detailed audits of Pre-bound premium calculations and Bound policy shares to ensure zero leakage in reinsurance and broker commissions.
- Audited FNOL and payment accuracy across multiple geographies to maintain global quality standards.
- Developed quarterly performance dashboards to track error trends and suggest process fixes.
Process Associate - Insurance
GENPACT INDIA
Gurugram
03.2019 - 09.2021
- Managed end-to-end setup of North American accounts, ensuring accuracy in credentialing and loss runs.
- Calculated premiums and share percentages for pre-bound and bound business in Middle East region, supporting accurate underwriting.
- Handled reinsurance calculations and complex invoicing, streamlining broker shares and installment-based premium payments.
- Processed initial eligibility claims and conducted invoice reviews to eliminate duplicate or incorrect charges.
Education
Bachelor in Arts - Humanities
University of Delhi
DelhiSkills
- Claims Management: FNOL, Reserves, Payments, and Settlement Authority
- Technical Operations: Pre-bound Quote Analysis, Policy Binding, and Coinsurer Calculations
- Quality & Compliance: SLA Management, Query Analysis, and Process Improvement
- Tools: PEGA, Duck creek
Certification
• XLA Insurance Novice
• AIC - 300 (The Institute)
• Insurance Boot Camp
• Lean Certified
• XLA Reinsurance
• AIC - 300 (The Institute)
• Insurance Boot Camp
• Lean Certified
• XLA Reinsurance
Timeline
Subject Matter Expert - Claims (operations)
Xceedance
10.2025 - Current
Process Expert - Claims (Operations)
Xceedance
10.2023 - 09.2025
Analyst - Quality Assurance
Xceedance
09.2021 - 09.2023
Process Associate - Insurance
GENPACT INDIA
03.2019 - 09.2021
Bachelor in Arts - Humanities
University of Delhi