Anupama Chib
Bangalore
Summary
A result-oriented professional offering successful career with diverse roles distinguished by commended performance in all roles. I am having 11 years of experience in handling large corporates, financial institutions and MNC clients for corporate acquisition, business development, cross sell, upsell and securing new accounts. I have also worked in operations unit.
Overview
10
10
years of professional experience
Work History
Manager
HDFC Bank
Bangalore
07.2018 - 05.2021
- Had handled branches across Bangalore
- Had managed a team of 10 Sales reps
- Had trained and helped team in achieving their targets and thereby in achieving incentives
- Had done tie ups with corporates for various cross-selling products
- Had helped branches in achieving their assigned targets and had helped them in timely resolution of customers and corporates complaints
- Had received many appreciation mails and certificates for outstanding performance
- On daily basis had managed clients and had written emails for solving queries.
Branch Manager
Centrum Direct Ltd
Bangalore
07.2017 - 06.2018
- Acquired large corporate accounts for forex business
- Achieved revenue targets from the corporate sales channel
- Built and maintained relationships with existing clients for business expansion and for increasing the business share
- Conceptualized and developed marketing initiatives and business development activities to enhance productivity and business volume
- Organized the liaison with other departments to execute corporate strategies planned at both HO and Field level
- Successfully managed a team of 9 people and helped them to grow professionally
- Bought branch to top in sale of CPC cards and in bank sales
- Had written numerous sales pitches for training
- Had helped team with making posters and banners for marketing and office celebration.
Manager
IndusInd Bank
Bangalore
01.2015 - 06.2017
- Acted as a single point of contact for all transactions related activities of corporate clients
- Managed customer centric banking operations & assured customer satisfaction by achieving delivery & service quality norms for the entire trade Forex
- Interacted with the customers to gather their feedback regarding the products utilities
- Attended monthly service review meeting with the organization's Finance Heads, Chief Accountant and so on
- Adhered to audit as well as the banks service standard compliance policies and provided high levels of service quality
- Followed up with Forex Team for rates for trade transactions, addressed operations team queries and rectified them by following up with the corporate clients
- Drove process improvement initiatives like Universal Stamp which resulted in saving time and efficient work
- Initiated Fax /Email Indemnity Project and later they were migrated to online mode
- Trained and developed a team of 6 members in trade finance domain
- Attended seminar on Global Trends in Payments and Trade - Wells Fargo Perspective
- Recipient of Insta Achiever Award in Sep'16
- Awarded with a certificate for submitting two ideas and getting accepted by the management under 'Just Do It Project'
- Had written many magazines for monthly editorial including my 5k Marathon experience.
Assistant Manager
ICICI Bank
Mumbai & Bangalore
08.2009 - 04.2014
- Supervised all Trade Finance Products
- Scrutinized various remittances transaction for south and west branches, followed up with various branches for compliance and errors
- Prioritized the resolution and response to customer complaints and problems within agreeable time frames as well as ensured that high levels of customer satisfaction were maintained
- Presided as TL in absence of TL for managing day-to-day operations related with general banking operations
- Attended trainings on topics such as Effective Management, Time Management etc
- Enhanced revenue by 70 % focusing on business for remittance products
- Successfully completed BCP (Business Continuity Policy) twice in 2011
- Had participated in English poem competition wherein I got 3rd prize and certificate.
Education
B.Sc. - undefined
St Aloysius, Jabalpur
01.2008 -
Post-Graduation Diploma in Banking - undefined
ICICI, Bangalore
01.2009 -
MBA (Finance) - undefined
Manipal University
01.2011 -
Skills
Time Management & Multitasking
Excellent Verbal, Non-Verbal, and Written Communication
Sales & Business Development
Self-Management & Self-Motivation
Creative Writing Skills
Detail oriented & punctual
Client servicing
Activities
Since school, I have participated in many English poem, debate, and anchoring competitions. I have done many editing jobs for bank articles as well as participated in arranging office fests. Had interacted with clients daily and solved their queries online via email as well as offline. My hobbies include reading books, watching movies, and playing keyboard.
Timeline
Manager
HDFC Bank
07.2018 - 05.2021
Branch Manager
Centrum Direct Ltd
07.2017 - 06.2018
Manager
IndusInd Bank
01.2015 - 06.2017
MBA (Finance) - undefined
Manipal University
01.2011 -
Assistant Manager
ICICI Bank
08.2009 - 04.2014
Post-Graduation Diploma in Banking - undefined
ICICI, Bangalore
01.2009 -
B.Sc. - undefined
St Aloysius, Jabalpur
01.2008 -