ANUPAMA D
Malappuram,Kerala
Summary
Enthusiastic Human resource management graduate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experienced as customer service officer with over 1.5 years of experience in leading private bank. Motivated to learn, grow and excel in the industry.
Overview
4
4
Languages
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service Officer
ICICI Bank
Coimbatore, Tamilnadu
07.2019 - 12.2020
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
HR Intern
KMCH Hospital
Coimbatore, Tamilnadu
01.2019 - 04.2019
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Helped with employee record keeping, to support compliance procedures.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
- Took messages and provided information about company processes, hours and requirements.
Education
MBA - Human Resources Management
Coimbatore Institute Of Management And Technology
Coimbatore 07.2017 - 04.2019
Bachelor of Science -
Avinashilingam University
Coimbatore 07.2014 - 04.2017
Skills
Communication
Attention to detail
Relationship building skills
Time management
Team work
Target driven
Additional Information
- Awarded as the best performer in new customer acquisition in ICICI bank, Coimbatore region for the months oct-nov 2019.
- Won second place in national level inter-college Quiz competition conducted by Sri Venkateswara college, Coimbatore.
- Participated in national level HR competition conducted by Amrita school of business, Coimbatore.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Officer
ICICI Bank
07.2019 - 12.2020
HR Intern
KMCH Hospital
01.2019 - 04.2019
MBA - Human Resources Management
Coimbatore Institute Of Management And Technology
07.2017 - 04.2019
Bachelor of Science -
Avinashilingam University
07.2014 - 04.2017