Anupama Dhande
Business Operations Analyst- SRE Team Lead
Pune
Summary
Business analyst and Operations Analyst with over 6.5 years of successful experience and with proven track record of success in analyzing reported issues to solve business problems. Results-oriented with strong analytical skills to determine root-cause and propose optimal solutions. Collaborative with excellent interpersonal and communication skills utilize to gather requirements and deliver the optimal solution.
Recognized consistently for performance excellence and contributions to success in assigned projects. Strengths in analytical skills backed by technical skills.
expertise in the retail supply chain domain. Seeking a challenging role where I can utilize my analytical skills and industry knowledge to drive process improvements and contribute to the success of the organization.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Business Operations Analyst - Team Lead
Concentrix Catalyst
Pune
02.2021 - Current
- Working as operations team lead for T-Mobiles Retail Inventory Serialization supply chain project.
- Analyze business processes and workflows to identify inefficiencies and bottlenecks.
- Develop project plans to implement process improvements, including timelines, deliverables, and resource requirements.
- Gather and analyze data, including trend data for issues reported, alerts, and customer issues to inform strategic decision-making.
- Created standardized statistical models for use in enhancing and streamlining reporting processes.
- Participated in special and emergent projects, adapting quickly to to produce exceptional outcomes.
- Monitor project progress and report on key performance indicators (KPIs) to ensure that objectives are being met.
- Collaborate with cross-functional teams to align objectives and share best practices.
- Conduct risk assessments and recommend mitigation strategies to address potential operational issues.
- Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.
- Performed inventory management analytics to shape material movements and physical Inventories along with shrinkage reductions.
- Perform daily checks on production systems and respond to incidents according to the severity.
- Participate in root cause analysis (RCA) and post-mortem meetings to document and analyze incident trends.
- Design, develop, and maintain automation scripts and tools to improve operations issue analysis and performance.
- Work closely with software engineering teams to design and deploy scalable and fault-tolerant systems.
- Develop and maintain documentation for SRE processes and procedures.
- Participate in an on-call rotation to provide 24x7 support to production systems.
Supply Chain Retail Business Analyst
Concentrix Catalyst
Pune
02.2021 - Current
- Working as Business analyst for T-Mobiles Retail Inventory Serialization supply chain project.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Documented business processes and analyzed procedures to align with changing business needs.
- lead pre deployment NPE testing and post deployment smoke testing to ensure that the business requirement is fullfilled.
- conducted in-depth analysis of the retail store inventory processes, identified areas for improvement, and recommended solutions to enhance operational efficiency and reduce shrinkage.
- Collaborated with cross-functional teams, including reverse logistic,forward logistics, and sales returns team to streamline the end-to-end supply chain operations.
- Utilized data analysis techniques to identify trends, forecast demand, and optimize inventory levels.
- Developed and maintained performance metrics and dashboards to monitor supply chain performance, identify bottlenecks, and drive continuous improvement initiatives.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
Business Operations Analyst
Tech Mahindra Ltd
Pune
12.2018 - 02.2021
- Worked as operations analyst for T-Mobiles Retail Inventory Serialization supply chain project.
- Provided 24/7 tier 123 support for t-mobile's RIS retail supply chain applications to prevent impact to business.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Interfaced with developers to diagnose problems and implement configuration requirements and solutions.
- Analyzed data and wrote CQL scripts to extract data from cassandra databases.
- Analyzed splunk logs and AppDynamics logs to identify root cause and address reported issues
- Developed and maintained effective communications with concerned teams to guarantee delivery satisfaction and improve operations performance.
- Used PIER2.0 tool to track, maintain and update trouble tickets.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Investigated and addressed system issues to enhance performance and improve functionality.
- Based on issue analysis and business impact,worked with release and project management team on a code change and new fix in upcoming Release. This resulted increased efficiency with no errors and thus reduced the number of incidents
- Monitor defects in JIRA applications in test environment until it goes to production
- Executed CQL queries for reporting and analysis purposes.
- Tracked, logged and responded to support tickets
- Troubleshoot system generated and operational issues.
- Ensured that complex defects and problems were resolved through production releases and upgrades.
- Ensured reported issues were resolved more quickly by documenting and tracking application issues, using Agile Methodology, as well as by participating in scrum meetings, which assisted with prioritization of issues.
- Decreased system errors through discovery of redundant issues.
- Participated in post release activities like NOD smoke testing to validate the changes gone live during release.
Business Analyst
Tech Mahindra Ltd
Pune
12.2016 - 12.2018
- Worked in British Telecom's real time decisioning project as a junior business analyst for two years.
- Worked as a designer for changing business requirements.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Documented business processes and analyzed procedures to align with changing business needs.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Created workflow diagrams and reports to clearly demonstrate processes and timelines.
- Participated in and documented pre-deployment testing activities to ensure Quality and to ensure the changes are meeting business requirements.
- Participated in Post Deployment testing to validate the changes that went live.
Education
Bachelor of Engineering - Information Technology
St. Vincent Pallotti College Of Engineering & Tech
Nagpur 07.2012 - 04.2016
Skills
Root Cause Analysis
Data Analysis
Oracle database
Microsoft Office Suite
HTML and CSS
Test case scenarios
Operations analysis
Quality assurance
SQL and databases
CQL and Cassandra Database
Splunk Log analysis
AppDynamic Analysis
Core Java , Oops concepts and Microservices
Test case scenarios
Release planning
Postman API testing
Python automation scripting
Agile methodologies
Incident management and resolution
Retail Inventory management and optimization
Retail Supply chain management
Requirement Gathering
NPE testing and production smoke testing
Project management
Process improvement
Operations management
Graffana monitoring
SAP MM
Accomplishments
- Consistent Highest rating holder in all Annual performance feedback.
- Received work appreciation awards and rewards in most quarters.
Hobbies
1.Singing
2.Reading
3.Cooking
Timeline
Business Operations Analyst - Team Lead
Concentrix Catalyst
02.2021 - Current
Supply Chain Retail Business Analyst
Concentrix Catalyst
02.2021 - Current
Business Operations Analyst
Tech Mahindra Ltd
12.2018 - 02.2021
Business Analyst
Tech Mahindra Ltd
12.2016 - 12.2018
Bachelor of Engineering - Information Technology
St. Vincent Pallotti College Of Engineering & Tech
07.2012 - 04.2016