Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Locations
Timeline
Generic
ANUPAMA KRISHNAN

ANUPAMA KRISHNAN

Chennai,Tamilnadu

Summary

A Belbin & POSH Certified - Learning and Development practitioner with over 14 years of experience as an L&D specialist – I have collaborated extensively with individuals, projects, global business units and leadership teams to build their capacity to change, upskill and to achieve greater effectiveness including customer satisfaction and employee engagement.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager = Learning and Development

Adidas
04.2023 - 05.2024
  • L&D Lead for the adidas GBS Hub, India – tasked with implementing global L&D initiatives from adidas corporate and GBS specific global learning Initiatives
  • Coordinated Training requirements across 4 business functions at the GBS India Hub – skill-gap identification. curriculum consulting and effectiveness evaluation.
  • Collaborated with the GBS India HUB leadership to lead the development and implementation of the yearly learning strategies and goals, systematic tracking of said goals to action/progress/halts/closure.
  • Prepared the annual L&D budget and managed delivery within approved budget.
  • Designed and implemented the onboarding program for new hires across all levels for the Chennai Hub.
  • Delivered client -side onboarding to our external business partners.
  • Senior Leadership Trainings – Requirement validation with Senior Leadership, Budget, Approvals, Locale, Vendor Interaction to Culmination of training activity.
  • Regular cadences with Leaders, Managers and Leads for learning goals awareness, targets and support. Statistics and Metrics for the aforesaid.
  • Advised adidas India and GBS Hub on POSH training and implementation.
  • HR. Marketing and Design Team association for learning and ESAT initiatives.
  • Delivered adidas history and culture decks for campus recruitment drives
  • Actively participated and drove, on behalf of the Hub, India Learning Initiatives - a project owned by the India HR Head – titled “Betterment Through Learning”
  • External Vendors Interaction for Technical Training programs
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
  • Implemented robust documentation practices that facilitated knowledge sharing within the development team and improved overall productivity.

Training Manager

Ducen It Pvt Ltd
01.2020 - 07.2022
  • Managed the L&D function across 3 Geo’s - India, Canada and The Philippines
  • Designed & Delivered Leadership & Behavioral Skills Workshops
  • Strategic Revamp of Learning Patterns, frequency & efficiency
  • Seamless shift of learning plans from In-Person Learning to Online Learning events during the COVID Pandemic
  • 100+ learning summits/events across 3 Geo's during the WFH phase
  • Required data patterns for track record & visibility
  • Micro Learning, Self-Paced, ILT’s – Virtual, Efficient, Tracked & Succeeded
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Improved employee retention rates by creating engaging and interactive learning materials.
  • Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.

Manager

Nautilus Shipping India Pvt Ltd
07.2017 - 06.2019
  • Created and executed learning strategies in line with business goals
  • Streamlined the L&D function from an ADHOC learning environment to a process and goal driven function with KRA’s & KPIs
  • Successfully implemented a Process Improvement of aligning learning with performance appraisals
  • Designed and delivered induction, new hire, lateral hires and leadership workshops
  • Cross-trained existing employees to maximize team agility and performance.

Deputy Manager - Training

HCL Technologies
10.2015 - 05.2016
  • Managed non- technical training needs of a 400+ strong project in a client facing role
  • Managed the Training Lifecycle aligned with Business Strategy & Needs – including design and delivery of training programs
  • Projected progress and status reports to respective stakeholders and the leadership team.
  • Awarded and recognized by the client for performance excellence
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
  • Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.

Assistant Manager – Training

Zenta Knowledge Services
10.2010 - 06.2011
  • Deployed a learner driven learning environment – resulting in outstanding training output
  • Focused target audience of Team Leaders & Assistant Managers
  • Customized a Train the Trainer workshop based on requirement and skill
  • Need based Culture Sensitization Modules
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions..

Consultant Trainer

Mindspeed Integrated Solutions
06.2010 - 09.2010
  • A 4-month contractual training Assignment with Infosys - Bangalore
  • Delivered Competency Based Training (CBT's) to over 22 batches of employees
  • Topics varying from Time Management & Conflict Management to Business Writing
  • Post training feedback scores of 4.8/8 on avg: and high voluntary enrolment
  • Evaluated employee performance during training sessions, providing constructive feedback for improvement opportunities both individually and as a group dynamic.

Manager

Jodi Exports India
06.2009 - 01.2010
  • Monitor Productivity and Optimize procedures to reduce cost
  • Relationship Management
  • Recruitment
  • Knowledge Transfer from Org: HQ in France to divisions across India with reference to recruitment, best practice sharing and application
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.

Associate Manager

Scope International - UAE Contact Center
06.2007 - 05.2008
  • Managed Team of Trainers delivering Training to the Global Shared Services Centre, Chennai Highly favorable rise in CSAT scores - 45% - 81%
  • Training Need Identification via Call Monitoring / Blended feedback with QA
  • Transitioned global training updates from the SCB Learning HQ in Singapore
  • Monitor/Assess training methods and delivery
  • Deliver pre-designed & customized Soft skills Modules
  • Member of the core team engaged in launching their Premium Banking Service Helpline for HNI's - Intensive training for a niche group of bankers to address the needs of SCB's premium customers in the UAE

Consultant Trainer

HCL Technologies Ltd
02.2007 - 05.2007
  • Retainership Contract to conduct correctional communication skills and soft skills programs

Lead Trainer

IBM
09.2004 - 09.2006
  • Certified by IBM to deliver Correctional Communication Skills and Soft Skills to New hires
  • Facilitated Organization Induction programs for New Hires
  • Worked closely with TAG to streamline the quality of recruitment
  • Deputed to various internal BU's to deliver training as per need
  • Mentored New Trainers
  • Conducted skills-based workshops for executives and Team Leaders
  • Leveraged simulation, team exercises and group discussions to increase training program engagement

Education

Bachelor of Arts - English Literature

University of Madras
Chennai, India
06-2016

Skills

  • Training delivery
  • Stakeholder Management
  • Needs Assessment
  • Employee Engagement
  • Coaching and Mentoring
  • New Employee Training
  • Curriculum Planning
  • Course design
  • Requirements Gathering
  • Budget Administration
  • Program Optimization
  • Employee assessment
  • Cross-functional team abilities

Certification

  • Belbin Certified
  • POSH Certified
  • IBM Excellence Award
  • Infosys Internal Certification for CBTs

Accomplishments

  • Achieved 120% growth in training delivery
  • Led the L&D function across 3 Geos – India, Canada & The Philippines
  • Implemented an extensive data stabilization program as a process improvement
  • Led the L&D Departments’ ISO/ISMS audit to 100% compliance for 3 years

Locations

  • Chennai, Chennai, Tamil Nadu, 600001
  • Bangalore, Bangalore, Karnataka, 560001
  • Gurgaon, Gurgaon, Haryana, 122001
  • UAE Contact Center, Chennai, Tamil Nadu, 600001

Timeline

Manager = Learning and Development

Adidas
04.2023 - 05.2024

Training Manager

Ducen It Pvt Ltd
01.2020 - 07.2022

Manager

Nautilus Shipping India Pvt Ltd
07.2017 - 06.2019

Deputy Manager - Training

HCL Technologies
10.2015 - 05.2016

Assistant Manager – Training

Zenta Knowledge Services
10.2010 - 06.2011

Consultant Trainer

Mindspeed Integrated Solutions
06.2010 - 09.2010

Manager

Jodi Exports India
06.2009 - 01.2010

Associate Manager

Scope International - UAE Contact Center
06.2007 - 05.2008

Consultant Trainer

HCL Technologies Ltd
02.2007 - 05.2007

Lead Trainer

IBM
09.2004 - 09.2006

Bachelor of Arts - English Literature

University of Madras

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ANUPAMA KRISHNAN