ANUPAMA M NAVARATNA

Offering Virtual Assistant services to clients on a retainership model through Worksera Pvt Ltd, with NSRCEL, IIM Bangalore as a key client.

• Spearheading outreach initiatives and cultivating relationships with startups to drive program enrollment, while delivering comprehensive briefings on program frameworks and objectives.
• Leveraging strategic calendar management techniques to schedule and coordinate mentoring sessions, ensuring alignment with program milestones.
• Overseeing and executing a broad spectrum of administrative and operational functions, optimizing processes to ensure smooth, uninterrupted workflow, and project continuity.
• Providing tailored Virtual Assistant services to address the client's operational and administrative requirements under a retainership model, ensuring consistent support and operational efficiency.

• Off-boarding and Onboarding clients for EQUITY AND OVER THE COUNTER (OTC) products
• Worked on Tableau for Business Decisions and Data Visualizations.
• Contributed to the development of short and long-term goals to automate the entire process flow. Also, involved in identifying and removing roadblocks in obtaining the best value for Deutsche Bank.
• Shared inputs to the User Acceptance Testing team. Also, performed tests and roll-outs to ease the project on the same.
• Checked in and collaborated with department heads and cross-functional teams to meet a variety of needs. Also, conducted root cause analysis of exceptions, maintaining data quality standards.
• Spearheaded in training new employees, while supervising and monitoring the productivity and performance of current employees, including MIS reporting.

• Responsible for verifying and validating Physicians' and Members' details, eligibility, and effectiveness.
• Acquired knowledge on revenue cycle management for paper and electronic claims. Also, involved in training sessions for new recruits.
• Provided reimbursement and examined appeals for physicians based on treated analysis, including review of contracts and transactions.
• Worked on CORE and NICE applications for verifying compatibility and reviewing reported defects.
• Recorded and tested data auditing along with RAD (Research, Analysis & Detection) utility of claims.