Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Applications
Timeline
Generic

Anupama Nagendra

Certified Instructional Designers
Bangalore

Summary

As a skilled Instructional Designer with 5+ years of corporate experience (including onshore in the US) and 3 years of freelancing, I have developed learning materials for all delivery formats and variety of audience, adept in using ADDIE model and user centric/immersive learning methodologies that aligns with the organizational training objectives, as an enthusiastic professional I am looking to channel my strengths and deliver impactful learning content.

Overview

20
20
years of professional experience
5
5
Languages

Work History

ASSOCIATE MANAGER- CONTENT DEVELOPMENT TEAM

TECH MAHINDRA
07.2023 - Current
  • Optimized the workflow to enhance collaboration, and ensure consistency in the deliverables
  • Conducted Daily Stand-Up calls which serve as a basis for the team's synchronization and alignment
  • Introduced dedicated brainstorming sessions which serve as creative hubs where the team members contribute ideas and innovative approaches
  • Streamlined the Content Development Process by introducing standardized templates and protocols which established a structured framework that ensures consistency and quality across the deliverables
  • Created SOPs which act as guiding principles, enabling the entire team to work cohesively while maintaining a unified standard of excellence
  • Collaborated with various projects to develop the training modules as required
  • Identified and procured the essential software and subscriptions for the team, to help deliver high-quality training modules
  • Conduct cross-trainings within the Content Development Team.

INSTRUCTIONAL DESIGNER- Content and Courseware

IBM India Pvt Ltd
09.2021 - 04.2023
  • Responsible for developing courses for the Middle Eastern Mining Company Transformation Project
  • Creating ILT courses, Assessments, Exercise Guides, QRG’s and End-User overview decks
  • Creating Training Materials for the users to help them move from their legacy system to the newly created system on Oracle Cloud
  • Trained my peers on creating the Assessments for the ILT's
  • Have been Appreciated and Rewarded by the People Manager
  • Have received Appreciations by my Teammates, Leads and Stake Holders.

Fidelity Investments -Technical Writer

Fidelity Investments
12.2007 - 08.2008
  • Responsible for the production of a quarterly Vendor Book e-Learning course both in India and the US
  • Responsible for developing story boards, content editing, proofreading, correcting and ensure timely delivery.
  • Provide clear design guidance to visual artists and e-learning developers based on design documents and using robust storyboarding processes
  • Worked collaboratively with internal stakeholder, external clients and in-house sales, marketing, design, and production teams, oversee all editorial content up to and including final approval and publication.
  • Conduct instructional research and analysis on learners and contexts.
  • Create, write, and manage user documentation for company products
  • Have worked on the content development briefings for the Senior Management both in India and the US.
  • Have worked on Project Highlights for the Top Vendors, with the Senior Management being the audience
  • Implementation of appropriate learning theories and instructional design models
  • Oversee and mentor a team of two assistant ID’s and coach them on best practices.
  • Reduced content development hours by 20% by creating prototypes and storyboards for eLearning courses

HSBC Blended Learning

HSBC
11.2004 - 05.2006
  • Was part of the Content Development Team
  • Developed and delivered end- to end training (Classroom /Hands-on /Support) to new tranches.
  • Implemented training plans in the Pre-live and Post-live environment.
  • Accredited voice coach for Communication Skills, Business Integrity, and meeting customer needs.
  • Assisted in drawing a training plan with a learning curve as required by the process.
  • Communication subject matter expert (SME) for the agents and a point of contact.
  • Conducted audits, random monitoring and identifying training needs.
  • Have completed Quality Certifications - Six Sigma Yellow Belt and Lean.
  • Active member of the floor committee and took active part in center wide activities.
  • Have been appreciated for the customer service rendered on several occasions by the management and the customers.

Education

Bachelor of Commerce -

Bangalore University
04.2001 -

Instructional Design Certification -

Symbiosis

Skills

Certified Instructional Designer from Symbiosis Institute

Skilled team player who can collaborate well with technology consultants, subject-matter experts to identify audience, training requirements and instructional design strategy

Knowledge of SAP Enable Now, in developing training outlines by utilizing project information and converting it to content development

Exposure to Record-to-Report, Order-to-Cash, Trade Promotion Management, Enterprise Asset Management, Forecast to Schedule, Procure to Pay

Knowledge of e-Learning software's such as Captivate, Storyline and Web 20

Knowledge of Learning Management System (LMS), assessments and reusable SCORM content, basic HTML/XML knowledge

Solid background in grammar, punctuation, word usage, and context and expertise in US and UK spellings and language custom

Websites

Accomplishments

  • IBM - Super Learner and Champion Learner Bronzer
  • IBM - Enterprise Design Thinking Practitioner Badge, People Skills - Communication, Presentation, Collaboration, and Problem-Solving Badge, and Quantum Conversations for Business Badge
  • Fidelity Investments - On the Spot Award for the Vendor Briefings learning prepared for the President of FTG Ops
  • HSBC - Maintaining high-quality standards consecutively by the management

Applications

  • Canva
  • Figma
  • Vyond
  • Synthesia
  • Asana
  • Lark
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
  • Google Suite (Docs, Sheets, Slides, Forms, Meet)

Timeline

ASSOCIATE MANAGER- CONTENT DEVELOPMENT TEAM

TECH MAHINDRA
07.2023 - Current

INSTRUCTIONAL DESIGNER- Content and Courseware

IBM India Pvt Ltd
09.2021 - 04.2023

Fidelity Investments -Technical Writer

Fidelity Investments
12.2007 - 08.2008

HSBC Blended Learning

HSBC
11.2004 - 05.2006

Bachelor of Commerce -

Bangalore University
04.2001 -

Instructional Design Certification -

Symbiosis

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Anupama NagendraCertified Instructional Designers