Anupama N K
Bangalore
Summary
Dynamic professional with a strong background in e-commerce and technical support at JoulestoWatts Business Solutions. Proven ability in sales analysis and process improvement, enhancing team efficiency and customer satisfaction. Skilled in handling escalation cases and managing call volumes, delivering exceptional service while maintaining high standards of communication.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Advisor 1 Trasaction Processing
JoulestoWatts Business Solutions Pvt Ltd
Bangaluru
06.2025 - Current
- Pre-sales and Post-sales technical support, including e-commerce and warranty sales assistance.
- Analyzed sales trend to inform account strategy and promotional activities.
- Supporting front-line agents by assisting in live queries, offering product expertise and ensuring first-contact resolution.
- Handled escalation calls and complex queries, ensuring swift resolution and customer satisfaction.
- Managed call volume, daily agent attendance, and program break schedules, ensuring efficient workflow and shift adherence.
- Explored and implemented new methods to improve processes, team collaboration, and technology usage for enhanced support efficiency.
- Collaborated cross-functionally with peers and supervisors to achieve team targets and process improvements.
Advisor 1 Transcation Process
Concentrix
Bangaluru
09.2024 - 06.2025
- Resolved customer inquiries using company-specific tools and systems.
- Provided customer support through various communication channels.
- Responded to customer inquiries through email and chat support.
- Resolved any customer service issues related to purchases made through the website.
- Handled customer complaints with professionalism and empathy.
- Provided exceptional customer service by handling high volumes of inbound and outbound calls, ensuring prompt resolution of issues.
- Responded to customer emails with clear, concise, and empathetic communication, maintaining a high satisfaction rate.
- Documented all customer interactions in CRM software for accurate record-keeping and follow-ups. Managed customer inquiries across multiple channels (email, phone) and ensured timely resolution within service level agreements (SLAs)
Education
High school -
Jaycees English Medium School
Pre - University -
Independent PU College
Bachelor Of Engineering - Electrical and electronics
Proudhadevaraya Institution Of Technology
Bangalore, KarnatakaBangalore, Karnataka
Skills
- Communication skills
- Handling Escalation cases
- Strong understanding of e-commerce
- Problem solving abilities
- Call volume management
- Workforce planning
- Process improvement
- Technical support
- Sales analysis
- Product knowledge
Certification
- Manual testing in Udemy Institute
- Digital Marketing Course in Udemy Institute
Project
- Energy Assessment and PV Power Generation at Our Institute. April 2022- July 2022 Collected the data of available rooftop and information regarding the electricity consumption by our institute and determined how many solar panels can be installed through PVSYST Software.
- Airbags For Safety System In Two Wheeler Vehicles. 2022-2023 Detection of accident, deployment of airbag in rider jacket and sending live location of the rider to authorised person. Our system consists of a microcontroller which detects fall and triggers an emergency safety system which releases pressurized air into the inflatable. The jacket body is surrounded by inflatable’s, which inflates as before rider falls down. this will cousin the fall and prevent from major injury and the safety system will also sends the live location of the person to the authorized person when the accident takes place
Language
- English
- Hindi
- Kannada
- Telegu
Personal Information
- Name : Anupama N K
- Date of Birth : 08 january 2000
- Marital Status : Single
- Hobbies : Dancing and trekking
- Permanent Address : N.Karibasappa Akashwani near Madakri Nayaka School Hospet,Pincode-583201
- Current Address : 2nd cross , Prasanna Anjaneya ladies Pg near Royal pet store Bellandur, Bengluru,Pincode 560103
- Phone Number : 9480681096
- E-mail : anupamaneelgundh@gmail.com
Declaration
- I hereby declare that the information furnished above is true to the best of my knowlegde and above belief. Place : Bengaluru
Thanking You
Anupama N K
Timeline
Advisor 1 Trasaction Processing
JoulestoWatts Business Solutions Pvt Ltd
06.2025 - Current
Advisor 1 Transcation Process
Concentrix
09.2024 - 06.2025
High school -
Jaycees English Medium School
Pre - University -
Independent PU College
Bachelor Of Engineering - Electrical and electronics
Proudhadevaraya Institution Of Technology
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