Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
Anupama Pandey

Anupama Pandey

Madangir

Summary

Disciplined and Persistent Manager having 3.5+ years of managerial experience in the banking Industry. The current role includes analysis and quantitative problem-solving, managing deadlines, and conducting team reviews, Issue resolutions through cross-department communication to deliver tangible results. Results-driven Agency Manager known for exceptional ability to boost productivity and efficiently complete tasks. Specialized skills include strategic planning, team leadership, and client relationship management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and superior service delivery.

Overview

5
5
years of professional experience

Work History

Agency Manager

Bharatpe
South Delhi
02.2024 - 11.2024
  • Led a team of 30+ members, comprising both calling executives and field collection agents, to achieve monthly recovery targets.
  • Answered mailed, emailed, telephone and in-person requests for service and information
  • Developed training programs to boost staff capabilities and increase productivity
  • Created regular management reports for executives, including revenue and target analysis
  • Managed a delinquency portfolio ranging from 30-60 DPD to 180+ DPD, ensuring timely resolution and recovery.
  • Oversaw the execution of legal documentation, including demand notices, arbitration processes, and litigation cases, ensuring compliance with applicable laws. Established strong communication channels with clients, and resolved disputes to enhance customer satisfaction and recovery rates.
  • Collaborated with internal stakeholders and external legal teams to expedite recovery processes.
  • Maintained accurate records of recovery actions, including legal proceedings.
  • Coordinated field visits and recovery actions for escalated cases.Negotiated settlements and payment plans with defaulters.
    Excellent negotiation and communication skills,Strong analytical and problem-solving abilities.
  • Proficiency in tools like MS Excel, CRM software, LMS software , Credit Nirvana Software and recovery applications.
  • Monitored and analyzed portfolio performance using data-driven insights to strategize recovery actions.


Supervisor

Keepers Associates
12.2021 - 01.2024
  • Reviewing and Reporting Operational risk of HL portfolio, Client Inspection, Fraud Investigation, and Compliance with the regulatory and organization policies
  • Working in AML Compliance functions, KYC Validation, Customer Due Diligence, and Transaction Monitoring
  • Maintain day-to-day operations of bank as per SOP and Guidelines and provide accurate financial reporting and MIS
  • Managed a team of over 20 direct reports by offering support through strategic planning, process improvement, and shifts in Banking guidelines and policies
  • Customer-facing leadership, Issue and conflict resolution through client consulting and regular follow-up with customer and Cross-Department communication
  • Achieving monthly and yearly targets through strategic case-to-case planning, Also, Using Legal tools & activities (Sarfaesi Act'02, Sec-138, and DRT), and tracking legal MIS of the portfolio

Team Leader

Konnextions
05.2020 - 12.2021
  • Established clear and competitive goals, growth roadmaps, and strategic business plans
  • Organized due diligence in preparation for sale of business unit
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access
  • Collaborated with back-office team members to facilitate seamless business execution

Education

Deen Dayal Upadhyay -

Gorakhpur University
05.2021

Deen Dayal Upadhyay -

Gorakhpur University
05.2018

Skills

  • Teamwork
  • Creativity
  • Leadership
  • Adaptability
  • Work ethic
  • Time management
  • Problem-solving
  • Communication
  • Interpersonal skills
  • Attention to detail
  • Product solutions
  • Staff training
  • Performance analysis
  • Performance evaluation and monitoring
  • Management team building

Languages

  • Hindi
  • English

Personal Information

  • Date of Birth: 03/06/01
  • Gender: Hindu

Timeline

Agency Manager

Bharatpe
02.2024 - 11.2024

Supervisor

Keepers Associates
12.2021 - 01.2024

Team Leader

Konnextions
05.2020 - 12.2021

Deen Dayal Upadhyay -

Gorakhpur University

Deen Dayal Upadhyay -

Gorakhpur University

Similar Profiles

CREATE PROFILE
Anupama Pandey