Anupama Pathak
New Delhi
Summary
An enthusiastic, determined and self-motivated person, I am a team worker and adaptable to challenging situations. I visualize my organization not just as my workplace but also as my learning ground where I would be able to showcase as well as increase my overall skills and create a win-win environment for me along with the organization. My outcomes are good under pressure and are always adhered to deadlines.
Overview
3
3
years of professional experience
Work History
Assistant Manager
HDFC Bank
New Delhi
12.2022 - 08.2024
- Company Overview: HDFC Bank Limited is India's largest private sector bank by assets, and the fourth largest in the world by market capitalization.
- Worked as a Customer Care Executive and Customer Experience Executive for more than a year, and then got promoted as a Personal Banker.
- Accurately assisting the customers in their transactions with withdrawals, deposits, cashier checks, and payments while keeping a track record of the same
- Selling banking products like life insurance, FD, SIP, savings and current account, etc.
- Identifying and resolving problems independently, as well as cooperatively, with seniors and managers.
- HDFC Bank Limited is India's largest private sector bank by assets and the fourth largest in the world by market capitalization.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
Digital Creator
City Focus Media
Varanasi
09.2021 - 10.2022
- Company Overview: CFM is an Advertising Agency functioning in Varanasi & Mumbai in the domain of digital marketing and advertising
- Designed the theme and poster for the collaborated event of 'The Garage Kitchen' restaurant with renowned author Neil D'Silva
- Created 100+ posters according to the demands of clients from various firms leading to a significant increase in their sales figures
- Partnered with clients to understand their product positioning and consistently ensured client satisfaction
- Participated in meetings with the marketing team on a regular basis to discuss ideas and brainstorms for brand campaigns
- Conducted research in coordination with team members to better understand market trends across diverse platforms and audiences
- CFM is an Advertising Agency functioning in Varanasi & Mumbai in the domain of digital marketing and advertising
- Contact: Balmukund Pathak
- Email: info.cityfocus@gmail.com
Education
Master of Business Administration - Finance And Accounting Management
Amity University
Noida08-2024
Bachelor of Commerce -
Dhirendra Mahila PG College
Varanasi09.2021
12th -
Sunbeam English School(CBSE)
Varanasi05.2018
10th -
Grammar Academy(CBSE)
Faizabad03.2016
Skills
- Customer Service
- MS Word
- MS Office
- Sales
- Multitasking
- Hospitality
- Digital Marketing
- Graphic Design
- Relationship Building
- Project Management
- Internet Research
- Customer Relationship Management (CRM)
- Financial Management
- Graphic and Media Design
- Customer Relations
Languages
- English, Full Professional Proficiency
- Hindi, Professional Working Proficiency
Hobbies and Interests
- Singing
- Dancing
- Painting
- Reading
- Travelling
- Photography
Timeline
Assistant Manager
HDFC Bank
12.2022 - 08.2024
Digital Creator
City Focus Media
09.2021 - 10.2022
Master of Business Administration - Finance And Accounting Management
Amity University
Bachelor of Commerce -
Dhirendra Mahila PG College
12th -
Sunbeam English School(CBSE)
10th -
Grammar Academy(CBSE)
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