ANUPAMA RADHAKRISHNAN
CABIN CREW
Palakkad
Summary
Enthusiastic and adaptable individual seeking a position as a cabin crew member. Possesses a strong commitment to delivering exceptional customer service with a friendly and approachable demeanor. Eager to contribute excellent communication skills and a passion for ensuring passenger safety and comfort. A quick learner with a keen eye for detail,ready to embark on a dynamic career in the aviation industry,bringing a fresh and positive perspective to the team.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Customer Service Executive
Holiday Inn
Ernakulam,Kerala
02.2023 - 01.2024
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Spearheaded initiatives that streamlined work processes, enabling team to handle more calls efficiently without compromising on client satisfaction levels.
- Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and development of new ideas for enhancing customer service delivery.
- Managed high volume of inbound calls while maintaining professional demeanor and ensuring timely resolution of issues.
Customer Service
NAGA'S Restaurant
02.2022 - 12.2022
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Developed deep understanding of customer service principles and customer service best practices.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Education
Diploma - Aviation,hospitality And Healthcare Management
Falcon Academy
Ernakulam,Kerala 10.2021 - 12.2023
Bachelor of Science - Botany
Calicut University
Ottapalam,Kerala 07.2019 - 06.2021
PLUS TWO -
Government Higher Secondary School
Pattambi,Kerala 06.2016 - 03.2018
Skills
Timeline
Customer Service Executive
Holiday Inn
02.2023 - 01.2024
Customer Service
NAGA'S Restaurant
02.2022 - 12.2022
Diploma - Aviation,hospitality And Healthcare Management
Falcon Academy
10.2021 - 12.2023
Bachelor of Science - Botany
Calicut University
07.2019 - 06.2021
PLUS TWO -
Government Higher Secondary School
06.2016 - 03.2018
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