Anupama Ravichandran

• Led project analysis and management using Power BI to track and visualize critical metrics and milestones, improving data-driven decision-making and project outcomes.
• Utilized Agile methodologies for product roadmap planning and execution, balancing requirements across multiple products and countries to ensure alignment with project goals and strategic objectives.
• Designed and developed interactive Power BI dashboards, delivering real-time insights and key project metrics, enhancing transparency, and aligning stakeholders with project goals.
• Expert in data modeling and analysis, with a focus on IT, e-commerce, and SaaS environments. Skilled at handling large, complex datasets to provide actionable business insights.
• Proficient in SQL, Excel/Google Sheets, and BI tools, ensuring efficient data collection, organization, and analysis for accurate reporting and decision support.
• Collaborated with cross-functional teams to develop detailed user stories, capturing and delivering business intelligence, and reporting requirements accurately.
• Optimized resource management by leveraging Power BI to monitor utilization, allocate resources effectively, and prioritize tasks to ensure timely project delivery.
• Monitored project progress and identified risks using Power BI, enabling early detection of discrepancies, and timely intervention to keep projects on track.
• Managed stakeholders across multiple countries, defining clear project scopes, objectives, and deliverables, and ensuring seamless communication and collaboration across teams.
• Monitored project budgets with Power BI, tracking financial performance, generating forecasts, and addressing any financial concerns to ensure projects stayed within budget.
• Drove process improvements by integrating data-driven insights from Power BI, enhancing operational efficiency, and optimizing project outcomes.
• Specialized in advanced data visualization, creating and maintaining interactive Power BI dashboards that empowered stakeholders to make informed decisions, and drive project performance.

To review the project dashboard, checking for updates, deadlines, and any issues that have arisen. Lead daily stand-up meetings with the development or product teams to discuss progress, identify roadblocks, and set the day's priorities.

To communicate with key stakeholders, including product owners, senior management, and other departments, providing updates on project progress and addressing concerns.

To schedule and prepare for meetings with stakeholders to discuss project status, risks, and upcoming milestones.

Strategically plan the resource allocation to keep the project on track.

Systematically analyze and refine the processes used in project improvement to enhance efficiency, effectiveness, and quality.

Effective conflict resolution ensures that the team remains productive, motivated, and focused on the project's objectives.

Planned and delivered CRM strategies across the organization with a view to seamlessly bringing in revenue of 65 lakhs through AMC renewals in a span of 1 year, and set a SOP for ensuring the guidelines are followed.

Generated Google reviews close to 200 in a year.

Retaining existing customers, increasing brand loyalty, and expanding the company's brand value.

Customer Relationship Advisors in PAN North India are responsible for training, development, and ensuring customer satisfaction and KPI targets are met. They are also responsible for making sure that the payment terms and timeline are adhered to.

Assisted in building an in-house CRM tool to streamline the CR process.

Attained 90-95% customer satisfaction levels consistently throughout the tenure. Also, successfully reduced the complaint handling time by 50% by streamlining the process of registering complaints and assigning the job.

Build contacts with potential clients to create new business opportunities, and keep the prospective client database updated to upsell the product. Developed a growth strategy focused on both financial gain and customer satisfaction.

Conducted market research on launching new products and executed a successful launch.

Surpassed the assigned target of 1 crore by accomplishing revenue of 1.5 crores. Handled the marketing team for all of India and achieved targets while maintaining minimal.

CPA (Cost per Acquisition)

Provide an offer, negotiate, execute a closing strategy/discount strategy, and prepare a sales contract, ensuring adherence to established laws, rules, and regulations.

Experienced in coaching, developing, managing, and motivating team members to develop their skills, and ensuring that monthly and quarterly lead targets and KPI targets are met.

To establish and maintain strong relationships with existing and potential clients, understanding their needs, and providing tailored solutions. Act as the primary point of contact for clients, ensuring their satisfaction, and addressing their concerns.

To develop and implement effective sales strategies and business development plans to meet company objectives, and to collaborate with the sales and marketing teams to create and execute campaigns that drive business growth.

Work closely with product development, marketing, and customer service teams to align business development efforts with company goals.

Provide feedback from clients, and market research, to guide product development and service improvements.

Prepare and present compelling business proposals, presentations, and contracts to potential clients.

Negotiate terms and close deals that are beneficial for both the company and the client.

Conduct thorough market research to identify potential business opportunities, trends, and competitive dynamics.

Analyze market data to understand customer needs, preferences, and industry developments.