Anupama Sharma

Roles and Responsibilities

• Developed, published, and maintained high-quality user-centric content in adherence to standards outlined in our Information Model, ensuring timely releases.
• Used structured authoring and the established DITA framework to create and maintain content.
• Developed clear, accurate, and user-friendly documentation for the REST API, covering aspects such as authentication, endpoints, request/response formats, error handling, and usage examples.
• Generated procedural and technical documentation tailored for both technical and non-technical users. Actively engaged in planning, scheduling, and tracking documentation tasks to ensure alignment with product release dates and deliverables.
• Documented end-to-end DevOps processes and workflows, including continuous integration, continuous delivery/deployment (CI/CD), and version control.
• Collaborated with SMEs, technical product owners, software engineering managers, solution architects, and developers to gather requirements and create, review, revise, and maintain technical documentation.
• Implemented and maintained a documentation version control system, resulting in an improvement in document tracking and management.
• Conducted user feedback sessions and incorporated suggestions into documentation, enhancing user comprehension and satisfaction.

Roles and Responsibilities

• Produced high-quality technical documentation, encompassing user guides, API documentation, release notes, and knowledge base articles, while utilizing structured authoring and adhering to the established DITA framework and organization standards.
• Developed and maintained comprehensive and accurate API reference documents that include details on endpoints, parameters, request/response examples, error handling, and authentication.
• Utilized documentation tools and version control systems to maintain and update documentation efficiently.
• Developed a documentation plan outlining the scope, structure, and timeline for creating and updating SaaS documentation.
• Streamlined the review process for increased efficiency by developing a centralized system to track document revisions.
• Identify potential risks or challenges in documentation projects and proactively develop strategies to mitigate them.
• Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
• Mentored entry-level technical writers, providing guidance on best practices and fostering professional development within the team.
• Contributed to agile methodologies adopted by the team, participating in daily stand-ups, sprint planning sessions, and retrospective meetings for project success.

Roles and Responsibilities

• Developed detailed technical documents and user guides for technical products.
• Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
• Created comprehensive release notes detailing new features, bug fixes, and known issues for each software update cycle.
• Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
• Worked closely with software engineers, product managers, and cross-functional teams to determine accuracy and completeness of technical documentation.
• Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.
• Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
• Mentor other technical writers and team members regarding best practices and other process knowledge.