ANUPAMA SHARMA

An established professional with rich experience of Administrative & Office Management functions; possess exceptional organizational and time management skills, with capability to prioritize tasks and meet deadlines. Intensively progressive with competence in implementing streamlined processes & procedures for Front-office Operations to ensure seamless customer interactions and efficient handling of inquiries & requests. Showcased excellence in providing a warm and welcoming atmosphere for visitors & clients through courteous reception services, including greeting guests, answering phones, and managing appointments. Innovative & insightful customer-centric professional with skills in implementing CRM strategies to track customer interactions, preferences, and feedback, enabling personalized engagement to enhance customer satisfaction and loyalty. Subject matter expertise in facilitating Air Ticketing arrangements for the Managing Director and other staff members, ensuring seamless travel logistics and adherence to budgetary constraints. Possess excellent liaising & coordination skills; communicating and cultivating healthy relationship with senior management, internal and external departments/parties. Fostered strong communication channels with internal and external stakeholders, ensuring effective coordination and collaboration for successful meeting outcomes. Capable in maintaining high levels of service that consistently exceed the expectations of organization.