Anupama Vasanth
Head of Business Relationship
Bangalore
Summary
Dependable, hardworking and reliable. Focused on going above and beyond to support my team and serve customers. Trained in Customer Service and offering top-notch communication abilities. Motivated to continue to learn and grow in any professional set up.
Daughter of an Air Force Officer, brought up in a defense environment where discipline, integrity, commitment, strong work ethics, responsibility, sincerity, and professionalism mattered. I grew up sharing those values. My father’s transferable job made me adapt to different cultures and people.
I have studied and lived in Agra, Mumbai, Coimbatore, New Delhi, Bangalore and Singapore.
My prior work experience in office environments and the service industry, have given me varied skills and the ability to work with different types of people. I believe I could fit in easily into any team.
Working with Singapore Airlines, based in Singapore, as part of the International Cabin Crew, living and traveling all over the world exposed me to the diverse cultures and people around the globe.
My job handling IB admissions at Canadian International School, Bangalore further exposed me to understand the international curriculum and admission process. I was part of a dynamic team of admissions and marketing professionals, connecting International and Indian families with high quality and diverse education. Helping parents understand the importance of an international curriculum to fuel their children’s dreams.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
5
5
Languages
Work History
Head of Business Relationship
UberCorp Infrastructure
Bangalore
04.2019 - Current
- Cultivated relationships with property owners to foster business referrals and collaborative real estate management.
- Effective communication with existing clients to retain and develop additional business.
- Produced legal documents and other contracts in accordance with all applicable local laws.
- Directly interacted with customers, buyers and residents to remediate complaints and address business concerns.
Led all administrative duties relating to property management, including monitoring collections and upkeep as well as overseeing default proceedings. - Addressed and resolved customer complaints and issues to improve satisfaction.
- Maintained solutions-oriented problem-solving for long-term client relationships.
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
Admission officer
Canadian International School
Bangalore
09.2015 - 04.2017
- Coordinated processes to review and approve or deny admission.
- To meet prospective students and parents.
- In constant communication with the Head of School, Principal's, Teachers to evaluate and be a part of decision making process during student admission.
- Facilitate admission of new students in compliance with school policy and requirements.
- Evaluate transcripts and records.
- Helping students and parents understand the IB program (International Baccalaureate) and help them decide if it is the right choice for them.
- Facilitate student migration through correspondence with overseas schools, to help with their smooth transfer from our school to another and vice versa.
- Organize Open House.
- Part of a dynamic team focused on helping Indian and International families understand the core value of the IB curriculum and how it would help with university admissions and fuel their children’s dreams.
- Host student and parent Welcome Day on school reopening day for the new academic year.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of nationalities in a diverse community.
- Stayed in close contact with local community to generate positive image and encourage word-of-mouth referrals.
- Guided students in filling out registration and admission forms, ensuring information accuracy.
- Communicated with parents and students through counseling sessions.
- Advised students on scholarship eligibility.
- Supported students by giving them targeted advice on their courses, graduation plans and career decisions.
- Collected and evaluated all registration forms, official transcripts and records from previous educational institutions for authentication.
- Conducted online MAP tests for outstation students as well as facilitated MAP testing for students transferring to other school around the world.
- Maintained current knowledge of education regulations.
Cabin Crew Singapore Airlines
Singapore Airlines
Bangalore
01.2000 - 03.2002
- Always focused on safety. Responsible for continuously monitoring all safety conditions and emergency equipment on ground and in flight.
- Comply with the Federal Aviation Administration (FAA) regulations and requirements.
- Effective communication and customer service skills.
- Establish great rapport with clients, as my position was one, which directly impacted the reputation of the company.
- Provided ultimate care and comfort to passengers while maintaining integrity and commitment to customer satisfaction.
- Confident in dealing with premium customers.
- Strong team player, able to communicate clearly and build relationships with colleagues, customers and service providers.
- Effective and prompt in decision making.
- Able to remain calm and diffuse challenging situations and resilient under pressure.
- Demonstrate pride and knowledge of the Singapore Airlines Brand and understanding of the business objectives and issues.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Prepared variety of different written communications, reports and documents.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Developed and maintained courteous and effective working relationships.
- Received and processed stock into inventory management system.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Improved operations through consistent hard work and dedication.
Senior Customer Service Executive
Jet Airways Ltd
Bangalore
03.1999 - 12.1999
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Maintained up-to-date knowledge of destination facilities and events to provide customers with reliable answers to specific inquiries.
- Organized and issued the customer's travel documentation
- Carefully reviewed the passengers' documentation to check their destinations and assign the correct boarding passes.
- Used the public address systems to announce arrival and departure information.
- Directed passengers to the designated areas to wait or proceed with loading.
- Finished tasks and job duties, adhering to deadlines to avoid delays.
- Completed assigned tasks with little or no supervision.
- Required minimal oversight to complete job tasks.
- Completed required paperwork within anticipated timeframes.
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- Followed established guidelines and procedures for maximum regulatory compliance.
- Addressed concerns quickly to avoid lasting issues.
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets.
- Utilized downtime to perform routine tasks, preventing service delays.
- Upheld strict security standards to protect sensitive customer information.
- Connected with prospective, new and established customers to assess and determine individual needs.
- Fostered productive business relationships and promoted long-term growth opportunities.
Studied customer interactions and collected feedback to identify potential service improvements. - Studied company products and services to maintain relevant knowledge and deliver top-notch service.
- Facilitated clear communication to customers to expertly resolve inquiries.
- Resolved customer inquiries, complaints and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Shared insights with management regarding member inquiries, concerns and complaints.
- Returned customer calls and responded to inquiries and complaints.
- Generated reports, correspondence and documentation for internal and customer use.
- Handled escalated callers to reach positive outcomes.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Addressed customer concerns and complaints and resolved issues promptly.
The Times Of India
The Times Group
Bangalore
05.1995 - 12.1998
- Collaborated with clients to achieve seamless implementation of clients' advertising campaigns.
- Helped clients choose optimal approaches based on current budgets and targets.
- Reported regularly on advertising activities to keep management informed and optimize approaches.
- Responsible for identifying clients to market their product through our various publications across India.
- Meeting with heads of various Advertising Agencies and getting to know the marketing plans and budget assigned for print media of their clients.
- Meeting with Corporate Heads, Brand Heads and decision makers of various companies and marketing space in our various publications.
- Suggesting the best alternatives in advertising for their products through print, which would gain visibility in the right market through advertising in our various publications.
- Manage comprehensive marketing process with cold calls and finalizing on a marketing concept.
- Target to bring out an Exclusive 4 to 6 pages Feature, with appropriate editorial, suggesting publications in various combinations and rate options to maximize the company profit.
- Analyzed market and identified opportunity.
- Attracted and retained loyal clients by building reputation of integrity, knowledge and accountability.
Front Office Executive
The Taj Group of Hotels
Bangalore
04.1994 - 04.1995
- Kept records of reservation times, room availability and guest accounts.
- Verified customer credit and payments during check-ins.
- Reviewed guest accounts and charges during check-out to generate invoices and receipts.
- Communicated with housekeeping teams regarding clean and available rooms.
- Oversaw concierge services to help guests enjoy amenities.
- Coordinated responses to guest needs by working with housekeeping, room service and maintenance.
- Organized prompt turnover of vacated rooms with housekeeping staff to improve check-in times.
- Reported safety and security concerns to supervisors.
- Addressed customer complaints and offered solutions.
- Notified prospective clients of promotions, amenities and room prices.
Education
Bachelor of Arts - Economics
Mount Carmel College
Bangalore 06.1991 - 03.1994
Skills
Customer service standards
Educational process knowledge
Admissions
Student records management
College counseling
Effective communication
Multitasking Abilities
Teamwork and Collaboration
MS Office
Problem-Solving
Written Communication
Interpersonal Communication
Customer follow up
Mail handling
Organization and Time Management
Creative problem solving
Professional telephone demeanor
CRM
Service standard compliance
Complaint resolution
Administrative support
Certification
Singapore Airlines Certificate - Cabin Crew Inflight Service Course (6 months of training)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Head of Business Relationship
UberCorp Infrastructure
04.2019 - Current
Admission officer
Canadian International School
09.2015 - 04.2017
Cabin Crew Singapore Airlines
Singapore Airlines
01.2000 - 03.2002
Senior Customer Service Executive
Jet Airways Ltd
03.1999 - 12.1999
The Times Of India
The Times Group
05.1995 - 12.1998
Front Office Executive
The Taj Group of Hotels
04.1994 - 04.1995
Bachelor of Arts - Economics
Mount Carmel College
06.1991 - 03.1994