Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certifications
Timeline
Generic

Anupama Verma

Indore Madhya Pradesh

Summary

Highly motivated and results-driven Relationship Manager with 4 years of experience in managing client relationships, fostering customer loyalty, and driving business growth. Proven track record of delivering exceptional customer service, resolving conflicts, and achieving sales targets. Strong communicator with a passion for building and maintaining positive client relationships.

Overview

4
4
years of professional experience

Work History

Relations Manager

ICICI Bank LTD
INDORE
06.2021 - Current
  • Resolved client issues and complaints promptly, maintaining trust and loyalty.
  • Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
  • Led training sessions for junior relationship managers on client service best practices.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
  • Implemented CRM systems for tracking client interactions and improving service delivery.
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
  • Analyzed market trends and identified potential new customers through research activities.
  • Developed and executed strategies for customer retention and acquisition.
  • Collaborated with internal teams to develop strategies that would increase customer engagement levels.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Bachelor of Arts - B.A (Hons) Political Science

Vivekananda College University of Delhi
New Delhi
06-2018

Skills

  • Problem-solving
  • Computer skills
  • Excellent communication
  • Banking operation
  • Basic Knowledge of computer ie Word, Excel, Power point
  • working exp of different software WFM, FCRM, Finacle, Genesys

Affiliations

  • Reading
  • Traveling
  • Language Learning

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certifications

NISM certified

Certified in Personal Data Protection Awareness

Certified in Anti-Money Laundering and KYC - India

Timeline

Relations Manager

ICICI Bank LTD
06.2021 - Current

Bachelor of Arts - B.A (Hons) Political Science

Vivekananda College University of Delhi

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Anupama Verma