Anupam Lal
Bangalore
Summary
Results-driven Project Manager / Sr. Business System Analyst with 23 years of experience delivering IT solutions through Microsoft Dynamics 365. Skilled in analyzing complex business challenges and fostering client engagement through effective communication. Proven ability to lead cross-functional teams and drive project success across diverse domains including Child Support, CJA, DMV, Telecom, and Education.
Overview
21
21
years of professional experience
Work History
Project Manager / Sr. Business System Analyst
Infinite Computer Solutions
Bangalore
08.2023 - Current
- Led the development of a scalable Child Support management solution using Microsoft Dynamics 365 Customer Service module and integrating Azure Functions for real-time case processing, Azure Storage for secure document handling, and custom Web Services for seamless data exchange with state agencies. The solution was flexible for Case updates, and compliance reporting, reducing manual processing in the end-to-end solution provided.
- Successfully delivered Child Support Application for New York, New Jersey and Connecticut states.
- Developed and maintained project plan detailing tasks, timelines, and resources to ensure alignment with project objectives.
- Defined project governance framework, establishing control measures and monitoring progress to ensure project delivery.
- Evaluated existing business processes to identify solutions to improve process efficiency and effectiveness.
- Successfully implemented Dynamics 365 Omnichannel feature for making calls, sending emails and SMS.
- Managed requirement elicitation and estimation processes, overseeing change management to adapt to evolving project needs.
- Conducted joint application development (JAD) sessions.
- Determined the assumptions and constraints.
- Defined transaction workflows based on outcome of JAD sessions.
- Managed and tracked burndown metrics, defects, and task breakdown using Azure DevOps.
- Lead a team of 5 BAs, 10 Devs, 1 Data Migration Engineer and 4 QAs.
Sr. Business System Analyst
Exeevo
Bangalore
09.2022 - 08.2023
- Successfully delivered Wave 1 release within 2 months and zero defects.
- Defined project governance framework, controlled scope, and monitored progress to ensure alignment with objectives.
- Created and managed the Project Plan
- Evaluated business processes to identify solutions to improve process efficiency and effectiveness.
- Successfully implemented Dynamics 365 Omnichannel feature for making calls, sending emails and SMS.
- Conducted joint application development (JAD) sessions.
- Managed requirement elicitation, estimation, and change management to facilitate successful project delivery.
- Determined the assumptions and constraints.
- Defined transaction workflows based on outcome of JAD sessions.
- Managed and tracked burndown metrics, and task breakdown.
- Led team of 3 BAs, 7 Devs, 1 Data Migration Engineer, and 3 QAs to drive project execution and meet deadlines.
- Exeevo Omnipresence is a unified and intelligent customer experience platform for life sciences that delivers unbeatable value to pharmaceutical, medical device, and consumer goods organizations. This solution leverages Microsoft Cloud for Healthcare to provide a true 360 view of all customers and the omnichannel journeys needed to orchestrate their operations.
Sr. Business System Analyst
Conduent India
Bangalore
03.2019 - 08.2022
- Criminal Justice Agency, New York (CJA), helps in high rates of pretrial releases and high court appearances. They notify people of all their upcoming court dates, help individuals and their family pay bail and operate supervised release program from Queens borough.
- Successfully implemented release assessment, supervised release, bail expediting, next court date and fail to appear modules using CCWIS (Comprehensive child welfare information system - customized solution in MS Dynamics 365 CRM).
- Led requirement elicitation, estimation, and change management processes to ensure alignment with stakeholder needs.
- Facilitated joint application development (JAD) sessions to gather and validate business requirements.
- Analyzed and documented user / business as-is process flows.
- Defined process flows for different modules.
- Defined transaction workflows based on outcome of JAD sessions.
- Delivered requirement walkthroughs and presentations for CRM and CJA datahub integrations, enhancing stakeholder understanding and acceptance.
- Successfully delivered proof of concept (POC) for new release assessment, bail expediting, supervised release and next court date module.
- Wrote detailed user stories to outline project requirements.
- Managed and tracked burndown metrics, defects and task breakdown.
- Determined the assumptions and constraints.
- Lead a team of 4 business analysts.
Functional Consultant & Release Manager
Tech Mahindra
Bangalore
04.2018 - 03.2019
- BT Group plc is a British multinational telecommunications holding company with head offices in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, mobile and broadband services in the UK.
- Led team of four functional consultants to deliver project initiatives effectively.
- Facilitated Sprint Planning, daily stand ups, retrospectives, stakeholder meetings and software demonstrations.
- Minimized outside distractions and impediments for development team, ensuring focus on product backlog and adherence to project timelines.
- Worked closely with product owner in backlog management and continuous delivery of features.
- Educate and reinforce scrum methodology and agile framework to team members and stake holders.
- Managed and tracked burndown metrics, defects, and task breakdown to facilitate project progress.
- Attended requirement gathering meetings to capture requirements for the ecommerce domain for BT.
- Participated in functional walkthrough provided by E2E designers during quality gate-2 sessions.
- Co-ordinated meeting with E2E designers and component designers to resolve development clarifications.
Sr. Business System Analyst
Tech Mahindra
Hyderabad
06.2016 - 03.2018
- Successfully implemented customer and case management modules using MOVES customized solution in Siebel CRM.
- Facilitated joint application development (JAD) sessions to gather requirements and align stakeholder expectations.
- Managed requirement elicitation, estimation, and change management.
- Analyzed and documented user / business as-is process flows.
- Developed transaction workflows informed by outcomes of JAD sessions to enhance user experience.
- Developed user stories to outline software requirements.
- Delivered proof of concept (POC) for Siebel CRM and related modules to validate system capabilities and support decision-making.
- Defined process flows for different modules.
- Provided requirement walkthrough and presentations.
- Determined the assumptions and constraints.
- Using the TechM’s Motor Vehicles Enterprise System (MOVES) customized solution on top of Siebel CRM platform, motor vehicle agencies gain a comprehensive, integrated software solution for administering drivers, dealers and the revenue from licensing and registration fees.
Technical Lead / Test Manager
Hewlett Packard Enterprise
Bangalore
04.2014 - 06.2016
- Managed environment setup and deployment activities for UAT and pre-production environments at client site, ensuring smooth transitions.
- Developed Soap UI scripts to test web services using LDAP and RES-LDAP records, enhancing test coverage.
- Integrated code with ping federate for single sign on.
- Developed unit test case documents.
- Provided daily and weekly status updates to team and client, fostering clear communication and project alignment.
- Shaw ID is a leading network company in Canada. Since connecting their first cable customer in 1971, the family of companies has grown to become Western Canada’s leading network and content experience company.
Test Manager
Hewlett Packard Enterprise
Bangalore
07.2008 - 03.2014
- Defined requirement scope, estimated timelines, and coordinated change requests to align project objectives.
- Created project plans, task estimates and schedule for the team.
- Identified potential risks during project planning and developed strategies for mitigation.
- Oversaw TLC encompassing functional, interface, integration, regression, and user acceptance testing to ensure quality deliverables.
- Successfully delivered four releases (Over 11,000 test cases executed in each release).
- Validate and verify requirements.
- Participated in project walkthrough; provided feedback and inputs on proposed solutions.
- Analyze user / business requirements.
- Performed requirement document analysis.
- Managed requirement walkthrough and presentations.
- Presented PPB and PPM for CMMI Level 4 and 5 using statistical methods, contributing to process improvement initiatives.
- Using the HPEs comprehensive motor vehicles enabling technology (COMET) Solution, motor vehicle agencies gain a comprehensive, integrated software solution for administering drivers, vehicles and the revenue from licensing and registration fees.
Project Lead
Seasia Consulting
Chandigarh
07.2006 - 07.2008
- Managed requirement scope, estimation, and change requests to align project deliverables with stakeholder expectations.
- Analyzed user and business requirements to ensure project alignment.
- Validate and verify requirements.
- Analyzed requirement documents to ensure clarity and completeness for effective project execution.
- Managed requirement walkthrough and presentations.
- Reviewed project scope and developed test plans, estimates, and schedules to guide the test team in achieving project milestones.
- Carried out planning activities for testing along with the project manager.
- Performed functional testing, interface testing, integration testing, regression testing and managed user acceptance testing.
- Identification and preparation of high-level scenarios and test cases.
- Identified test cases for automation and smoke testing.
- Highlighted Validation and Verification for CMMI Level 3 using statistical methods.
- Participated in project walkthrough; provided feedback and inputs on proposed solutions.
- Using the comprehensive motor vehicles enabling technology (COMET) solution, motor vehicle agencies gain a comprehensive, integrated software solution for administering drivers, vehicles and the revenue from licensing and registration fees.
Test Engineer
NIIT Ltd.
New Delhi
07.2005 - 07.2006
- Developed comprehensive test cases for software applications to ensure functionality and reliability.
- Executed test cases to validate software performance and identify defects.
- Analyzed test plan.
- Logged and tracked bugs in bugzilla tool to facilitate resolution and improve software quality.
- Prepared bug report.
- Over the past 27 years, Campus Management has supported higher education, both proprietary and traditional institutions, as well as foundations and other organizations through its cutting-edge student information system.
Developer
Chain Computers
Lucknow
07.2005 - 07.2006
- Development using C and C++.
- Identified and resolved software defects, enhancing overall code quality.
- Executed unit testing to ensure functionality and reliability of software.
- Contributed to transformation of Uttar Pradesh into a Digital State through e-Governance initiatives, promoting technology as a catalyst for economic growth and inclusive development.
Education
Masters - Computer Application
Indira Gandhi National Open University
Lucknow, Uttar Pradesh01.2004
Bachelor - Commerce
Lucknow University
Lucknow, Uttar Pradesh01.2000
10+2 - ISC Board
St. Fidelis College
Lucknow, Uttar Pradesh01.1997
Skills
- Project planning
- Scope management
- Schedule management
- Risk management
- Progress reporting
- Team management
- Client interaction
- Requirement analysis
- Requirement gathering
- Requirement elicitation
- Scrum master
- Quality assurance and control
- Defect management
- Change request management
- Training and development
- Business process flow analysis
- Project closure
Professional Highlights
- 08/2023 - Present, Infinite Computer Solutions, Project Manager / Sr. Business System Analyst
- 08/2022 - 08/2023, Exeevo, Project Manager / Sr. Business System Analyst
- 03/2019 - 08/2022, Conduent India, Sr. Business System Analyst
- 06/2016 - 03/2019, Tech Mahindra, Sr. Business System Analyst
- 08/2010 - 06/2016, Hewlett Packard Enterprise, Test Manager
- 08/2006 - 07/2010, Seasia Consulting, Project Lead
- 07/2005 - 07/2006, NIIT Ltd., Software Engineer
- 06/2003 - 05/2005, Chain Computers, Developer
Products And Tools
MS Dynamics 365, CRM – MS Dynamics 2016, Siebel 8.1.1.11, Development, Microsoft Dynamics 365, C, C++, VB, Java, Azure DevOps, HP ALM, JIRA, Bugzilla, Soap UI, Azure Web Service, Soap UI – Groovy Scripts, HP Service Test
Certifications And Awards
- PMP Certified
- Certified Scrum Master
- ISTQB Advanced Technical Test Analyst
- ISTQB Foundation
- Green Belt Six Sigma
- Infinite Computer Solutions, Awarded and appreciated for successfully delivering Child Support Applications simultaneously for NY and NJ within timeline with no outstanding defects.
- Exeevo, Awarded “Top Performer” award for successfully delivering the Wave 1 release with no valid defects.
- Conduent India, Awarded “Best Employee” award for successfully delivering the three BRD documents and showcasing POC providing glimpse of the new modernized system.
- Tech Mahindra, Awarded “Pat on the Back” award for successfully delivering the HLD documents and showcasing POC providing glimpse of the new modernized system.
- Hewlett Packard Enterprise, Recognized as top 25 employee in two quarters Q4 2012, Q3 2013 within the vertical.
- Hewlett Packard Enterprise, Recognized as “Leading the Way” under “Will to Win” category in Q4 2013.
- Hewlett Packard Enterprise, Awarded for creating DMV Repository.
- Seasia Consulting, Successfully achieved CMMI Level 4 for the organization.
- Seasia Consulting, Received two promotions in span of 4 years.
- Seasia Consulting, Successfully achieved CMMI Level 3 for the organization.
Languages
- Hindi
- English
Timeline
Project Manager / Sr. Business System Analyst
Infinite Computer Solutions
08.2023 - Current
Sr. Business System Analyst
Exeevo
09.2022 - 08.2023
Sr. Business System Analyst
Conduent India
03.2019 - 08.2022
Functional Consultant & Release Manager
Tech Mahindra
04.2018 - 03.2019
Sr. Business System Analyst
Tech Mahindra
06.2016 - 03.2018
Technical Lead / Test Manager
Hewlett Packard Enterprise
04.2014 - 06.2016
Test Manager
Hewlett Packard Enterprise
07.2008 - 03.2014
Project Lead
Seasia Consulting
07.2006 - 07.2008
Test Engineer
NIIT Ltd.
07.2005 - 07.2006
Developer
Chain Computers
07.2005 - 07.2006
Masters - Computer Application
Indira Gandhi National Open University
Bachelor - Commerce
Lucknow University
10+2 - ISC Board
St. Fidelis College