Hi, I’m
Anup Amrit Behera
Mumbai
Summary
Experienced Project Manager adept at addressing complex obstacles with insight and anticipation. Communicates task expectations clearly and offers informed suggestions for process optimizations. Advocates for a safe and ethical work environment to achieve project objectives. Specializes in client relationship, people management.
Overview
12
years of professional experience
Work History
Lionbridge TechnologiesMumbai
Associate Project Manager
06.2021 - Current
Job overview
- Working on projects for Localization/Translation industries.
- Managing projects for various financial institutions, asset management companies, including one of the 'Big 4' clients. Currently, Account Lead for a leading F1 car manufacturer.
- Leading a team of 2 members (Project Coordinators). Managing and supervising the performance of the team. Ensuring efficient project coordination and completion.
- Solving internal queries for all stakeholders, including team members.
- Implementing efficient processes for managing daily attendance reports, holiday and backup planning, as well as leave management responsibilities.
- Prepared accurate quotes and SOP for clients in new Localization projects, utilizing proprietary tools to ensure competitive pricing and adherence to budget constraints. Developed project timelines and schedules tailored to client specifications.
- Managing assignment of Lionbridge Onboarded Freelance partners/Agencies using in-house Tool TMS® for translation and localization tasks.
- Closely working with Language Leads to enhance the LQI process.
- Managing client communication from project initiation to completion, maintaining quality standards, and following client guidelines and OTD.
- Streamlining the procurement process by issuing purchase orders (PO) to vendors after project completion.
- Financial activities include month-end reports, KPIs, metrics, issuing final client invoices, revenue recognition, and OTD data reports and dashboard. Monthly account overview, assisting higher management during QBR pre-analysis.
- Briefing product/process details to hired candidates.
- Guiding and mentoring newly onboarded team members to ensure job proficiency.
- Hands-on experience on other translation tools such as SDL Trados, MemoQ, XTM, GlobaLink, etc.
- Intermediate knowledge of GenAI technologies and ChatGPT.
Integreon Managed Solutions Pvt. LtdMumbai
Workflow Coordinator L2
12.2014 - 06.2021
Job overview
- Managed project workflow while considering project type, urgency, availability of resources, and other factors
- Efficiently managed project scheduling by matching the specific skills of Agents/Specialists with project requirements, leading to on-time delivery for client commitments.
- Providing timely updates to clients on project status at regular intervals. Coordinating with various teams (On-shore, Off-shore) and providing swift resolutions to clients on concerns regarding project deadlines, billing, quality output, project amendments, and other queries. Timely follow-up with Agents/Specialist/Team Leads/QAs on project internal deadlines. Reviewing final outputs to ensure quality in terms of accuracy of data, layout, and obeying client instructions to achieve client satisfaction and positive feedback.
- Carefully delivering projects to respective clients on or before the deadline, to avoid any breach or fatal error.
- Drafted and maintained daily SLA reports ensuring compliance with client-established standards. Reports sent to both clients & department heads for review.
Zenith InfoTech LTD, VU TechMumbai
Technical Support Officer
02.2011 - 06.2012
Job overview
- Answered inbound and dialed outbound calls to assist clients with technical issues. Offered support through email, chat, and WebEx communication channels
- Provided post-sales support for VU Telepresence video conferencing devices worldwide, with a major focus on the United States.
- Maintained consistent client engagement and fostered post-sales relationships.
- Collaborated with Business Strategy department head on a regular basis to bolster the company's strategic growth initiatives.
Education
Khallikote Autonomous College, Berhampur, Odisha
Bachelor of Arts from English Literature
03-2008
Skills
- Project Management
- Leadership
- Business Process Improvement
- Stakeholder Management
- Resource and People Management
- Risk Management
Accomplishments
- Received Certificate of Appreciation (COA) for 3 quarters of 2021-2022 at Lionbridge
- Received SPOTON Award 2020 (Exemplary performance for the year at Integreon)
- Employee of the month at Integreon - May 2018
- Received DELIGHT Award for Excellence in Client Service
- Promoted to Workflow Coordinator L2 at Integreon
- Received best Trainee award at Zenith InfoTech Ltd
Languages
Odia
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Timeline
Associate Project Manager
Lionbridge Technologies
06.2021 - Current
Workflow Coordinator L2
Integreon Managed Solutions Pvt. Ltd
12.2014 - 06.2021
Technical Support Officer
Zenith InfoTech LTD, VU Tech
02.2011 - 06.2012
Khallikote Autonomous College
Bachelor of Arts from English Literature
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